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Phil

Phil

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Phil
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  • Glad to hear you resolved it. Please, let me know if I can help with anything else. Thanks
    in Blog title Font size not responding to changes Comment by Phil March 2022
  • I meant the screenshot showing what you meant by the express checkout (Apple Pay / Google Pay) Because the CSS I used only to hide the "OR," which was moving the "order" column to the bottom. What were the last three screenshots …
    in Stripe Express Payment breaks layout on checkout Comment by Phil March 2022
  • In file /wp-content/themes/betheme/functions/theme-functions.php find line 407, which should look like this: if( (is_product_category() || is_product_tag()) && isset($qo->term_id) && !empty(get_term_meta($qo->term_id, 'mfn_shop…
    in Template builder for Tags and Categories lost after update! Comment by Phil March 2022
  • Hi, Is there any error message when you update your Betheme? If yes, please, attach a screenshot showing it. Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to pa…
    in BeTheme Update crashing Comment by Phil March 2022
  • Perfect Brands for WooCommerce plugin causes this issue. When you deactivate it, the search works correctly. We did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, …
    in Search field Comment by Phil March 2022
  • Hey, Please send us WordPress dashboard access and FTP privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Price Update in Header Cart Total and Woocommerce Price Amount in the cart overlay Comment by Phil March 2022
  • Can you attach a screenshot showing it, please? Thanks
    in Stripe Express Payment breaks layout on checkout Comment by Phil March 2022
  • 1) The issue with product styling requires a fix in the theme files. I have passed this to the dev team, and it should be available in the next update. 2) I have fixed the issue with the cart icon with a CSS code which I have placed in Theme options…
    in Spacing not working on Custom Product Page Comment by Phil March 2022
  • Hi, I have passed this to the dev team. We will take a closer look at it. Thanks
    in Search result products excluding VAT Comment by Phil March 2022
  • Using one license to create websites on two different domains violates the Envato rules, which can lead to a lawsuit. So no, you cannot use one license on two different domains. Best regards
    in License question Comment by Phil March 2022
  • Sorry, but I still do not see a link to your website, and it is necessary for me to tell you how to resolve it. Can you attach it, please? Thanks
    in How to remove category and months link from my frontpage? Comment by Phil March 2022
  • Are you using front or backend builder? I have tested your pages on both, and they load pretty fast. Can you check if the same thing happens on another device, please? However, we are currently working to improve the front-end builder's load time, a…
    in Very slow loading when modifying pages Comment by Phil March 2022
  • Hi, Glad to hear that you resolved it. Please, let me know if I can help with anything else. Thanks
    in Sidebars not showing Comment by Phil March 2022
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Position sticky doesn't work Comment by Phil March 2022
  • Hi, From version 20, we have introduced a new way of installing sliders. Now, when you install a pre-built website, the slider is imported automatically. You can also import them without installing the pre-built website. Here is a screenshot for bet…
    in Unable to import demo templates in Slider Revolution Comment by Phil March 2022
  • Hi, Please, go to Betheme -> theme options -> Global -> General, and set Transparency: Top Bar with menu. https://forum.muffingroup.com/betheme/uploads/827/OCCCJOP9XQOL.png Please, see the following video tutorial: https://support.muffingro…
    in Transparent Menu Comment by Phil March 2022
  • Hi, Please, go to Betheme -> Theme options -> Colors -> Header, and there you will be able to modify it by changing the Top Bar Right icon color. https://forum.muffingroup.com/betheme/uploads/916/ZR01RVT61IQ2.png Thanks
    in Search Icon Button Color Comment by Phil March 2022
  • Unfortunately, the FTP credentials are not working. However, we localized the root cause, and a fix will be available in the upcoming update, which we hope to release today or on Wednesday. Sorry for all obstacles. But I have tested the product edit…
    in "Shop Archive" templates show on the wrong pages after Theme updates. Comment by Phil March 2022
  • Hi, Do you have Subheader enabled in the Theme options? The breadcrumbs show in the Subheader only, and if you set it on hiding, they will not be visible either. https://forum.muffingroup.com/betheme/uploads/076/GNBE82JVMT7K.png Thanks
    in Breadcrumbs are now showing up Comment by Phil March 2022
  • Hi, Yes, you need to deregister your license key and re-register it on www.artisancollector.com. All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end pr…
    in Update not working Comment by Phil March 2022
  • Hi, Can you tell me what version of Betheme, WP and PHP do you have, please? Please, check if the same thing happens on other browsers. Thanks
    in Media Gallery and Theme Options "Browse" button doesn't work Comment by Phil March 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Search field Comment by Phil March 2022
  • Hi, That is correct. All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot us…
    in License question Comment by Phil March 2022
  • I have checked your website, and the image is visible. https://forum.muffingroup.com/betheme/uploads/874/AOUWKB1SNI04.png Did you handle it? If you do not see it, please, clear your browser cache, and see it appears then. Moreover, you can check it …
    in Background Image on website suddenly does not show up..Cannot figure out what is wrong Comment by Phil March 2022
  • We have fixed that on your website. Please, check that. Thanks
    in Pages have a critical error with any version after version 25.0.2 Comment by Phil March 2022
  • Hi, Please, check if these settings are not deprecated. If they are, first, clear the settings with the deprecated label, and set them in the advanced tab then. Thanks
    in Changing Background Comment by Phil March 2022
  • Hi, These photos have different resolutions. https://forum.muffingroup.com/betheme/uploads/479/9IGXLMD0PSHD.png https://forum.muffingroup.com/betheme/uploads/282/0F2YB7IWLZ37.png Please, use images with the same resolution. Thanks
    in Photos on the smartphone display the same width Comment by Phil March 2022
  • Hi, On the first link, your header has the Full Width option enabled, but not in the second one. Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and check this option, after that see if the view is correct. https…
    in Menu does not line up next to the logo Comment by Phil March 2022
  • Hello, Please, turn off all plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please, tell me which fonts you changed and what size they shoul…
    in Changing Fonts / Size has no effect Comment by Phil March 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Change the color of (Send the message) SUBMIT button Comment by Phil March 2022
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