Phil
Phil
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- Phil
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Comments
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Hi, Do you have the newest version of Betheme (26.0.2)? Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
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Hi, Glad to the header that you resolved your issue. Is there anything else I can help you with? Best regards
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Hi, Glad to the header that you resolved your issue. Is there anything else I can help you with? Best regards
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Hi, Thanks for the feedback. All the changes are necessary to move forward and improve our theme. There is no setting to make the options window fullscreen. However, if you would like to see this feature in future updates, please, let us know on the…
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Hi, Can you send a screenshot showing what you are referring to, please? I do not want to misunderstand you. Thanks
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So everything is fine now? Is there anything else I can help you with? Best regards
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Unfortunately, I did not receive anything from the person who manage the mailbox. Can you share these credentials here, please? I will remove them as soon as possible. Thanks
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I have clicked on dismiss this notice, and this message box did not appear anymore for me. Maybe your browser holds the cache. Can you check if the same thing happens on another browser, please? Thanks
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Hi, Is there any error message there? If yes, please, attach a screenshot showing it. Please, also disable all of the plugins, and try to update Betheme then. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Do you have any caching plugins or tools enabled on your server? If yes, please, disable them and check if the problem persists. Thanks
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Hi, I have checked this page, and it is completely empty. https://forum.muffingroup.com/betheme/uploads/963/XG6MJIB4C3ZR.png Did you wipe the content out? Moreover, I noticed that you have an old version of Betheme installed. Please, update to the n…
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Hi, Please, go to Betheme -> Theme options -> Menu & Action Bar -> Menu, and switch the style to Line above Menu. https://forum.muffingroup.com/betheme/uploads/054/DN38GHXJUZU5.png Thanks
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The header image is placed in the header section when you are using the Intro Header template. https://forum.muffingroup.com/betheme/uploads/316/BH7SI0BS43FF.png So you need to switch to this template, and the image will show up there. Thanks
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In the first section you can: add padding to section https://forum.muffingroup.com/betheme/uploads/490/8BO6C50C2P1Y.png add padding to wrap https://forum.muffingroup.com/betheme/uploads/839/44C2JRNIU4DV.png or adding the divider element https://for…
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Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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But did you have only a child theme installed, or did you have a parent theme installed too? In your screenshot, I can see only Betheme without a postscript child. When you are using a child theme you should have both parent and a child theme, like …
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Thank you for the suggestion. I think the edit with the Gutenberg button comes from WPBakery. After I deactivated the Elementor and WPBakery I was able to reproduce this issue. I will pass this information to the dev team, and we will fix it as soon…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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One of your plugins causes it. I have disabled all unsupported plugins, cleared the cache, and the logo leads to the homepage. You can check which one is the root cause by disabling them one by one. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Are there any more steps to reproduce this issue? I have checked that on my environment, and it is working correctly. https://forum.muffingroup.com/betheme/uploads/941/F7SUC3D9ITE0.png Do you have the newest version of Betheme installed? Please,…
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You are welcome. Please, let me know if I can help with anything else. Thanks
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If the problem is related to the third-party plugin, you should contact the plugin author, or your web developer instead. It is unfortunately impossible for us to support all available plugins. Best regards
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Hi, Thanks for the suggestion. Please, share it with us on the topic below. https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks to that we will not miss your message among other forum discussions. …
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Hi, On the website where you have an incorrect display, a first wrap does not have padding, unlike the other website. https://forum.muffingroup.com/betheme/uploads/799/E3PU1VQP9DLC.png You should add padding to the first wrap. Thanks