Phil
Phil
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- Phil
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Comments
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Thanks for reporting. I passed the information. ? Thanks
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Hello, 1) Please select your image, and in the left sidebar, you should find an option to align the image to the center. https://forum.muffingroup.com/betheme/uploads/951/UTTUHYVIXOO0.png 2) If you want to change the size for the mobile display only…
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Hello, 1) Please, go to Betheme -> Theme options -> Colors -> General, and check if you have Custom Skin selected for the Theme skin. https://forum.muffingroup.com/betheme/uploads/809/CQLGN9UOAIN6.png 2) Please turn off all plugins except E…
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Hello, That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffing…
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Hello, Unfortunately, we do not have support for two columns (except product items on the main shop page). If you would like to see such a feature in the future updates, please, let us know on the following topic: https://forum.muffingroup.com/bethe…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, There is some message on the video. If the translator does not fool me, it says that this text needs to be clicked to play the video, however, it is not clickable because of one of your custom CSS codes. https://forum.muffingroup.com/betheme/…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Portfolio items do not have the option to add a second, and unfortunately, there is no option to achieve that with it. However, you can use the Hover Box item, and add a link to the portfolio to it. https://forum.muffingroup.com/betheme/uploa…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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Hello, Please, open the builder settings, and there you will find an option to change that. https://forum.muffingroup.com/betheme/uploads/771/LBTGPKZU0TBH.png https://forum.muffingroup.com/betheme/uploads/036/QI5XZVCCCMEG.png Thanks
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Hello, Please, go to Betheme -> Theme options -> Global -> General and see if you do not have the enabled Top Bar with menu transparency set. https://forum.muffingroup.com/betheme/uploads/708/2JA6IMDWSFPM.png Thanks
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The file responsible for that is in /betheme/includes/include-slogan.php. Thanks
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Hello, Can you tell me what version of Betheme do you have, please? Are you sure that it appears with the role of Subscriber? Because the WP panel is not available for this role. Best regards
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Can you tell me what issues you occurred now, please? Thanks
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Hello, Please, check the following video tutorial, and ensure that you have done all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, It seems to be an issue with the Betheme. I have passed the information to the dev team to resolve it. Thanks
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Hey @christsche, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
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Hello, It seems to be an issue on our side. Until the next update, it should be resolved, but for now, please, use the following CSS code: @media only screen and (max-width: 767px){ .timeline_items li h3 span:first-child{ display: none!impo…
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Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
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Hello, Please, check the following link: https://muffingroup.com/betheme/elements/icons/ Thanks
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Hello, I have checked your website, and the issue you show on the video does not appear for me. Are there any steps to reproduce this issue? Did you try clearing the browser cache? Please, also check this problem on other browsers/incognito mode. T…
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Sorry, but the login credentials you have sent are not working. Can you check them, or send the correct ones, please? Thanks
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The font color is overwritten in Appearance -> Customize -> Additional CSS. https://forum.muffingroup.com/betheme/uploads/130/AZ1KYM3NQU62.png https://forum.muffingroup.com/betheme/uploads/122/0VCIELQLQTST.png You need to find which CSS code c…
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Hello, Can you explain your issue in more detail, please? Is there any error message? If yes, please tell me its content. What is happening when you try to import a pre-built website? Thanks
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This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-too…
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Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Hello, 1) For that, you can use the image element with a gif. https://forum.muffingroup.com/betheme/uploads/470/J7XT4NS3UZYN.png 2) To achieve that, you can use the hover box element. https://muffingroup.com/betheme/elements/hover-box/ Thanks