Phil
Phil
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- Phil
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Comments
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Thanks for the information. I have passed this information to the dev team, and we will take a closer look at it. Thanks
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Sorry, but none of the links you have sent do not open the WP login panel. I tried adding the /wp-admin and /wp-login at the end of the URL, but it did not work. Can you send a link to it, please? Thanks
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Hi, Sorry, but we did not test this plugin with the theme. Unfortunately, our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones w…
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Sorry, but you have sent me your FTP, not WP dashboard access. Can you send your WP dashboard access, please? Thanks
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Hello, Did you try to update these plugins first? If not, can you do that, please? Thanks
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The promo box does not have an option to add the border radius, and you will have to use this code: .promo_box img{ border-radius: 5%!important; } Product images have this option enabled only with custom templates. If you do not know how to creat…
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Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, you can ask the hosting provider if ModSecurity does not block some ru…
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Can you tell me what device and browser are you using for testing, please? I have checked it with the iPhone 12 and Samsung Galaxy S7, and I did not notice any lag while scrolling. Please, test your websites with another device and internet c…
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Hello, The variations are an integral part of add to cart button, and if you turn it off the variations disappear as well. It is hardcoded in the theme, and unfortunately, there is no option to change that. Thanks
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Hello, The mobile logo is placed in Betheme -> Theme options -> Responsive -> General. https://forum.muffingroup.com/betheme/uploads/088/IVN80Z2U5F4Z.png Thanks
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Hi! Please head to the link we provided below, where you will find all of the information on how you can update the theme successfully. https://support.muffingroup.com/faq/how-to-update-betheme/ However, if you have any error message, please, attach…
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Hello, Please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
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Hello, The notification about the lost password is the same as the main site language. Do you have your language changed to Japanese in Settings -> General? https://forum.muffingroup.com/betheme/uploads/066/DJ7N5ICINYNC.png Thanks
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Hi @tchintactic, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not u…
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Your template has to be misconfigured somewhere. I have created a new template (muffin test) with the same content, includes, and excludes, and it is working. Can you check it, please? Thanks
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1) Sorry, but I did not notice any transparency. Moreover, the source of your website shows that the background is white. https://forum.muffingroup.com/betheme/uploads/651/9ZFYZPCV8JZT.png Can you send a link to the page where you took this screensh…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please, try to add some padding to your logo. https://forum.muffingroup.com/betheme/uploads/374/GIJ4JMSCT6YD.png Thanks
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I am glad that it is working fine for you now, and thanks for your explanation of how you resolved it. We will keep an eye on this issue, and we will try to find the root cause. Best regards
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Sorry, but you did not say what version of Betheme you have but attached a link to the Themeforest. However, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffing…
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I am glad that you found it. If you have any other questions or problems, feel free to ask. Thanks
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You did not attach a link to your website. Can you send it here, please? Thanks
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Then please, open the translated page, and try to edit it with the button from top bar. https://forum.muffingroup.com/betheme/uploads/459/LZFTK8ALTI08.png Thanks
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Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
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Hey, Please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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Please send us WordPress dashboard FTP access, and license key privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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WP revisions work only on the Gutenberg content, so the Muffin Builder content stays untouched if you revert to some older version. Autosave interval is set in the files. The only option to change it is to modify the theme files, but we do not provi…