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Phil

Phil

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Phil
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  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Major content lost with the update & theme is reset (2nd time) - URGENT Comment by Phil November 2021
  • I have deactivated all unsupported plugins and the testimonials appeared. Please, deactivate your plugins one by one, and check which one is the root cause. Thanks
    in Testimonials are not shown in frontend Comment by Phil November 2021
  • It’s probably because of the CORS library, which hasn’t been installed on your server. More details about the CORS you can read on http://enable-cors.org/server.html, but we recommend contacting your server administrator in this case because he will…
    in Responsive menu toggles not displaying Comment by Phil November 2021
  • Hello, Sorry, but the links to the screenshots you have sent are not working. https://forum.muffingroup.com/betheme/uploads/750/UVB0B5WSUJWC.png Can you put them here or change them to dropdown, so I will know what you mean by bad design. https://fo…
    in Ask about product categories Comment by Phil November 2021
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you are using a child theme, switch to parent, and recheck it. If this will not help, please, send us WordPress dashboard access privately thru …
    in Having layout issues with Gravity Forms Comment by Phil November 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Responsive menu toggles not displaying Comment by Phil November 2021
  • Please, add the scale attribute to the transform in your custom CSS. It should look like this: .products .product img:hover{ transform:rotate(-10deg) scale(1.15); -ms-transform:rotate(-10deg) scale(1.15); -webkit-transform:rotate(-10deg) scale(1.15)…
    in Add a rotation effect to products Comment by Phil November 2021
  • Thank you for your suggestion. I already contacted the dev team and asked to add the option to turn it on. Thanks
    in Action bar on mobile Comment by Phil November 2021
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Testimonials are not shown in frontend Comment by Phil November 2021
  • Hello, Please, go to Betheme -> Theme options -> Responsive -> General, and disable the Decrease fonts option. https://forum.muffingroup.com/betheme/uploads/431/1RPSDH2U8C9H.png Thanks
    in Mobile view does not look right Comment by Phil November 2021
  • It is placed as a Column background. Right-click on the builder, open navigator, and there you will be able to select it. https://forum.muffingroup.com/betheme/uploads/768/2K0H9TQUC6MX.png Thanks
    in Remove Slider Comment by Phil November 2021
  • Hello, At the moment the action bar is visible only for a default layout. https://forum.muffingroup.com/betheme/uploads/403/1XG0C6NZA9X9.png But it is hidden for rest styles with CSS, and it can be shown with custom CSS. Do you need help with writin…
    in Action bar on mobile Comment by Phil November 2021
  • The problem is the Smush plugin. After I deactivated it, the issue disappeared. Thanks
    in Portfolio previews with different spacing Comment by Phil November 2021
  • Please, do not make duplicate discussions. Please, check the file header-side-slide.php placed in the includes folder. Thanks
    in Side Slide Mobile Menu - Expand Sub Menus on Click only Comment by Phil November 2021
  • Hello, Please, go to Betheme -> Theme options -> SEO, and check if you have Use built-in fields disabled. https://forum.muffingroup.com/betheme/uploads/333/FM05610D6S0M.png If this option is disabled, and you are sure that you changed your log…
    in company logo showing in text message when website link entered in message Comment by Phil November 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Slides image size Comment by Phil November 2021
  • Hello, Unfortunately, there is no option to put the video in the Intro header. You can place there only an image. Best regards
    in Video is not displaying Intro header template Comment by Phil November 2021
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Can't install Pre-Built Themes Comment by Phil November 2021
  • Hello, You can use the Responsive Visibility option. Check the following video tutorial about it: https://support.muffingroup.com/video-tutorials/section-responsive-visibility/ Thanks
    in show one shortcode on pc and a different shortcode on mobile Comment by Phil November 2021
  • Hello, Please, go to WooCommerce -> Products and disable the AJAX option. After that, check if the problem persists. https://forum.muffingroup.com/betheme/uploads/175/IFJMUCU3FNE1.png Thanks
    in Add to Cart Not Working Comment by Phil November 2021
  • Hello, Please, go to Betheme -> Dashboard, deregister your license there, register it again (in the same place), and check if you can update your theme then. https://forum.muffingroup.com/betheme/uploads/684/E6D1LHTYYYJ4.png Thanks
    in My licence key is not working Comment by Phil November 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Center Mode Slider: change padding between images Comment by Phil November 2021
  • Hello, Please, check the following video tutorial, and ensure that you are doing all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Thanks
    in i can't install my theme Comment by Phil November 2021
  • The gap comes from a section bottom padding. https://forum.muffingroup.com/betheme/uploads/709/3K47KA38U9WB.png Open the section options and decrease this value. https://forum.muffingroup.com/betheme/uploads/363/OBARBK659DHB.png Thanks
    in ErroR Comment by Phil November 2021
  • Hello, For checkboxes, you would have to use some external plugin, but I cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar: https://themeforest.net/item/betheme-responsive-multipurpose-wo…
    in Checkbox filter in shop sidebar Comment by Phil November 2021
  • Hello, Please, add to this button scroll class. https://forum.muffingroup.com/betheme/uploads/122/UG9VZHGHJC84.png Thanks
    in scroll effect Comment by Phil November 2021
  • Hi, Sorry, but we did not test this plugin with the theme. Unfortunately, our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones w…
    in Polylang Footer Comment by Phil November 2021
  • Hello, To change it, you will have to modify the theme files. We do not provide help with such customization, but I can tell you which file is responsible for that: /functions/theme-functions.php. Thanks
    in change link to "all posts" Comment by Phil November 2021
  • Hi, What you ask for requires file customization that is not allowed in reference to the Item Support Policy. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. I…
    in custom image instead of the burger icon Comment by Phil November 2021
  • So everything is working as it should? Is there anything else I can help you with? Thanks
    in Remove Slider Comment by Phil November 2021
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