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Phil

Phil

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Phil
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  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Logo too small on my iPhone Comment by Phil October 2021
  • Can you create a subdomain with a copy of one of your websites so I could check this issue, please? You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key. For creating a copy, I sugge…
    in Woocommerce & Bookings not working Comment by Phil October 2021
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Custom Category Page WooCommerce Comment by Phil October 2021
  • Hello, If you bought a new license but did not use it anywhere yet, you need to verify it on the forum. Please, check the following link showing how to do it. https://support.muffingroup.com/faq/my-support-period-has-expired-on-support-forum/ Thanks
    in Your support is valid until Comment by Phil October 2021
  • Hello, Can you tell me what content did you put in that tab, please? Please, also turn off all minifying and caching plugins on your website, because I need to take a closer look with them disabled. Thanks
    in Tabs section is displaying nothing for one tab Comment by Phil October 2021
  • Hello, Sorry, but you have under construction enabled on your website. Can you disable it so I can take a closer look at it, please? Thanks
    in How i can make the logo fix on Header Builder option Comment by Phil October 2021
  • The mobile logo is placed in the Responsive tab. https://forum.muffingroup.com/betheme/uploads/735/DG574XFQ3FTO.png Thanks
    in Logo too small on my iPhone Comment by Phil October 2021
  • If you have your license registered only on the staging site, then there will be no problem. You cannot have one license registered on two domains at the same time. So, if your license is already in use, you will have to deregister it first to use i…
    in I want to start again Comment by Phil October 2021
  • I have checked your website, and it looks like your first screenshot. https://forum.muffingroup.com/betheme/uploads/340/UQC6ZK2W5NUV.png The second screenshot is from the single product, not the shop page, and it also works as it should. https://for…
    in Affichage grille produits / show products grid Comment by Phil October 2021
  • Sorry, but your website has a pre-login before the dashboard, and the login credentials you have sent me are not working there. https://forum.muffingroup.com/betheme/uploads/221/F1Y601U2PWHD.png Can you send me login credentials for it, too, please?…
    in Blogg and slider Comment by Phil October 2021
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Woocommerce & Bookings not working Comment by Phil October 2021
  • Unfortunately, there is no option to change this gray background. But if the lightbox is not working on your website, please, go to Betheme -> Theme options -> Addons & Plugins -> Addons, and check if you do not have it disabled there. …
    in image background color Comment by Phil October 2021
  • Hello, Please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in Issues with variations and adding to cart Comment by Phil October 2021
  • Hello, Did you contact your server administrator as the message suggested? The 500 errors are related to the server, so you should contact the administrator in that case. https://developer.mozilla.org/en-US/docs/Web/HTTP/Status#server_error_response…
    in Internal Server Error On Theme Installation Comment by Phil October 2021
  • Hello, You should find a link to your font in the Media library. https://forum.muffingroup.com/betheme/uploads/446/KAAICMB2F8LJ.png https://forum.muffingroup.com/betheme/uploads/773/ZYZ94HUW8VFU.png Thanks
    in Link of CSS File of custom fonts Comment by Phil October 2021
  • Ok, now I know what you are referring to. I have reported this issue to the dev team. The fix for it will be available in the upcoming update. Thanks
    in Add to Cart not Working Comment by Phil October 2021
  • No problem, I am glad that you found it. ? Please, let me know if I can help you with anything else. Thanks
    in Renaming Testimonials? Comment by Phil October 2021
  • I am glad that you are sorting it out. Please, let me know if I can help you with anything else. Thanks
    in Video dimension Comment by Phil October 2021
  • Hello, If you want I can remove this discussion for you. Do you want me to do that, or do you still need help with it or something else? Best regards
    in Link effects on hover/click Comment by Phil October 2021
  • Hello, Thank you for your suggestion. Please, share it with us also in the suggestions topic, so we will not miss it. https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Category page of shop | position of description Comment by Phil October 2021
  • Hello, You can use the single-page import, which can be found in the Muffin Builder's options. https://forum.muffingroup.com/betheme/uploads/626/6XB4N6H6LTXE.png https://forum.muffingroup.com/betheme/uploads/354/BKQ8H9T2LLHC.png However, notice that…
    in Import page layout Comment by Phil October 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in WPML Action Button Translation is not working Comment by Phil October 2021
  • It seems that the issue lies somewhere on your child theme. I have switched to parent, and the display corrects after that. We do not help with files customization, and I do not know what changes you made, but I noticed that there are still HTML err…
    in Woocommerce pagination and small design issues after update Comment by Phil October 2021
  • Hello, Please, go to Betheme -> Theme options -> Responsive -> General, and upload your mobile logo there. https://forum.muffingroup.com/betheme/uploads/006/3CO1BBGP2EA0.png Thanks
    in Logo too small on my iPhone Comment by Phil October 2021
  • Hello, Please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in Custom Category Page WooCommerce Comment by Phil October 2021
  • Hello, The search page result sidebar position is for the main search. https://forum.muffingroup.com/betheme/uploads/699/VYXDWXZKEPD9.png https://forum.muffingroup.com/betheme/uploads/962/75Q0WA8PQP1X.png The product search inherits the sidebar posi…
    in Sidebar issue Comment by Phil October 2021
  • Hello, Unfortunately, neither on basic WooCommerce nor in Betheme is there an option to achieve that. You would have to use some third-party plugin, but we cannot recommend any plugins other than our supported ones. You can find the list on this pag…
    in Only four products maximum Comment by Phil October 2021
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in header & margin top Comment by Phil October 2021
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in logo at 1px and can't find where to change Comment by Phil October 2021
  • Do you have any caching tools enabled on your server? When I was logged into your dashboard and checked your website, the pagination showed up after disabling the infinity load, but when I checked it on another browser where I was not logged in, it …
    in Woocommerce pagination and small design issues after update Comment by Phil October 2021
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