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Phil

Phil

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Phil
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  • The plugin name is Autoptimize. Disable it, and let me know when you do that. After I will take a closer look at your Footer. Thanks
  • Hello, If you are using an Elementor, you will have to create a subdomain where you will install a pre-built website with a design you want to use. You can use one license per end product to use any pre-built website you desire or mix them, but you …
  • Did you try to disable your plugins? If yes, and it did not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might …
  • Hello, If you want to show a secondary image on hover, you can set it in Betheme -> Theme options -> Blog, Portfolio & Shop -> Shop. https://forum.muffingroup.com/betheme/uploads/988/7DFZD4KTWCBJ.png You can also disable it in Betheme -…
  • Hello, If you want to hide this part generally on your website, please, go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check the option Hide: Subheader. https://forum.muffingroup.com/betheme/uploads/524/AM79NW85N…
  • That is great you sorted it. If you have other problems or questions, feel free to ask. Thans
  • Hello, I can see that you have an old version of Betheme. Please update it, and check if the issue persists. Thanks
  • Hello, To hide the related posts, please, go to Betheme -> Theme options -> Blog, Portfolio & Shop -> Blog, and set the Related posts to count to zero. https://forum.muffingroup.com/betheme/uploads/031/VOLCBDJ88CB7.png You do not have t…
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
  • Hello, That is great you found what the root cause was. If I can help you with anything else, please, let me know. Thanks
  • Hello, It seems that is an issue with the Layer Slider itself. I have activated it, and the problem persists even when I switch to a free theme (Twenty Twenty/Twenty Twenty-One). In that case, you should contact Layer Slider support and ask them abo…
  • Hello, I am glad that you found a solution for it. If I can help you with anything else, please, let me know. Thanks
  • Hello, Unfortunately, there is no option to activate this arrow in the Header Builder plugin. To have it, you would have to switch to one of the header styles from theme options. Best regards
  • Hello, Please, turn off all of the plugins, and check if the issue persists. From the error message, I assume that one of your plugins is the source of the issue. Thanks
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if this issue persists. Moreover, please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-…
  • Hello, Most probably, it is due to the low max input vars value set on your server. https://forum.muffingroup.com/betheme/uploads/760/Q9AX9M56WQ1X.png Recommended is 5000, but in some cases, when you have a large amount of content on your pages. Eve…
  • Hello, Please, go to Appearance -> Menus, open your menu items, and empty the description field. https://forum.muffingroup.com/betheme/uploads/170/94TQBX6QNNBU.png If you do not see the Description field, open the Screen Options, and there you wi…
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
  • I do not manage the mailbox, and all messages from there are redirected to me. If you attach all information in the contact form from the link in my previous message, the mail will reach me. You need to attach: link to this forum discussion link to …
  • Hello, The shop never had a flat layout style. If you want to remove the margin, description, and title, you can write a custom CSS, and place it in Betheme -> Theme options -> Custom CSS & JS -> CSS. If you need help with writing it, p…
  • Hello, Instead of setting the background and border-radius for a wrap, you can set it for the column item. https://forum.muffingroup.com/betheme/uploads/042/Y5LJO9BWZQJZ.png https://forum.muffingroup.com/betheme/uploads/267/QVQ1YKEEYQY9.png https://…
  • Hello, Sorry, but the link you have sent is not working. Can you check it and ensure that the URL is correct? Thanks
  • Hello, If you want to show the featured image in the subheader, you need to choose it in the options of the page. https://forum.muffingroup.com/betheme/uploads/221/CSX56AAQHSE5.png Thanks
  • You need to do the following steps: open your pages with the backend editor https://forum.muffingroup.com/betheme/uploads/524/U81K1TDNTADW.png update the page https://forum.muffingroup.com/betheme/uploads/341/VLPPKT5JSBII.png open the backend's edit…
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you are using a child theme, switch to parent and recheck
  • Hello, This text should be automatically translated when you switch your site language in Settings -> General. https://forum.muffingroup.com/betheme/uploads/604/M3KZRRFMWK2B.png Thanks
  • 1) Your blog page, and post have such incorrect display becuase you have a transparent header style, and it overlap the subheader. To fix it, please, add some top padding to a subheader in Betheme -> Theme options -> Header & Subheader -&g…
  • Hello, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in Refund Comment by Phil September 2021
  • Hello, If you want to add an image to your header, please, go to Betheme -> Theme options -> Header & Subheader -> Header, and set the Top bar background. https://forum.muffingroup.com/betheme/uploads/722/UXP8E8DGQTXC.png Thanks
  • You need to enable the Toolbar: https://forum.muffingroup.com/betheme/uploads/182/A29006S2AADQ.png However, I can see that you do not have the most current version of Betheme, and it is always good to have your theme up-to-date. Please head to the l…
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