Phil
Phil
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- Phil
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Sorry, I did not see that you edited your message, and if I remember correctly, the last time I saw it was just "Thank you!". In the future, it is better to send another message with additional info rather than editing the existing message…
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To help clarify why the animations aren't appearing as expected: the sidebar is actually loaded immediately when the page starts. It is present in the site's code (DOM) from the very beginning; it is simply positioned outside the visible window (off…
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I can see that it is changed. https://forum.muffingroup.com/betheme/uploads/652/VVHY4FXKFSVB.png Did you handle this in the meantime? Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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We hope to release it in the upcoming update, which should be available at the beginning of February. Best regards
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Hi, You have a line-height set to 1px assigned to the button: https://forum.muffingroup.com/betheme/uploads/362/WXJQ71KX09ZH.png It seems that it is set through the style tab. Please check the typography for that element. https://forum.muffingroup.c…
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Do not you have any cache on your server? This might be the reason why results vary so much. Can you verify it, please? If there is any cache on the server, please disable it, so we can recheck that. Best regards
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Have you already configured this plugin on the website you sent access to? I have checked that with GTmetrix and PageSpeed Insights, and checked the results: with plugin active https://forum.muffingroup.com/betheme/uploads/272/1UG17B1MEYPF.png https…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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This color is the same as set in Betheme -> Theme options -> Colors -> Header: Top Bar Left background: https://forum.muffingroup.com/betheme/uploads/465/YXXDPQ07R37T.png If you want to change it for a mobile header only, you will have to e…
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The Sidebar menu template is loaded immediately with the page load, but it is just placed off-screen. It means that animations trigger right away when the page loads, and they are not visible when the sidebar is opened. Unfortunately, animations wil…
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Hi, In your place, I would use a template for that, build the list using Query Loop, and display these texts using ACF. With ACF, you can create custom fields for calories, protein, etc., and then display them in Query Loop in Archive with the dynam…
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We are planning to release an update at the beginning of the Februrary. Best regards
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When you skipped the database reset, some post/page/image was incorrectly assigned a popup template displayed on your website. We had to remove it. Best regards
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I have not received a second message from the person who manages the mailbox. Could you resend it, please? Thanks
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It means that this color is set directly in the Slider. Let me import that slider, and I will send you where it is adjustable. Best regards
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Thanks for the explaination. I was able to access WP login panel, but the credentials you sent does not work: https://forum.muffingroup.com/betheme/uploads/640/9BCABP9DWVWD.png Also, the FTP access led to an empty catalog: https://forum.muffingroup.…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please go to Betheme -> Theme options -> Colors -> Header, and change the Header background: https://forum.muffingroup.com/betheme/uploads/403/9CZ1F8X0XODB.png Best regards
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Indeed, I confirm that it will be added in the next update. Best regards
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We have corrected it on your website. Please check it out. Best regards
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I am glad I could help. We do not handle multisite configuration, but if I am able to point you in the right direction, then why should I not do it? I hope that you will handle this, and the whole process will be smooth for you. Best regards
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We have deeply searched the root cause of this problem, but we could not find anything, and it works properly in our environment. We will need FTP access as well to check this further. Please send it as you did with WP dashboard, and remember to att…
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I received your private message, but it contains a link and username only, missing all other information we need. Please send another message with complete data. Thanks
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I am really happy to see that you figured it out. If you have any other struggles or concerns, please let me know. Best regards
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We have your access and are checking the cause of this problem. Please only tell me, did you import the pre-built website and skip the database reset? Best regards