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Phil

Phil

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Phil
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  • Hi, Please do not share your dashboard access or license key on the forum, as others can see them. Head to Betheme -> Theme options -> Responsive -> Header, and ensure that you do not have the Transparent option checked: https://forum.muffi…
    in Sticky header menu, on Mobile Comment by Phil September 30
  • It looks like this for me: https://forum.muffingroup.com/betheme/uploads/176/PN7J2Q196Z21.png Did you clear the cache after making adjustments to this page? Best regards
    in Cache Comment by Phil September 30
  • I cannot navigate your website. After opening a product link, I got this immediately: https://forum.muffingroup.com/betheme/uploads/673/64ME2DH0UN5Q.png Please disable this for a testing period. Thanks
    in Variable product don't work and greyed out Comment by Phil September 30
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Strange blank space Comment by Phil September 30
  • Please go to Betheme -> Theme options -> Header & Subheader -> Header, and set some height: https://forum.muffingroup.com/betheme/uploads/559/G7C5AYRWCYL1.png Best regards
    in Page padding Comment by Phil September 30
  • It could be due to some cache active on your website. Anyway, everything seems to be fine now, right? Do you have any other questions? Best regards
    in Update of BEtheme from Theme Version 13.1 to 28.1.8 Comment by Phil September 30
  • I am happy to see that you handled it. Can you tell me what you did? Best regards
    in POPUP DOESN'T WORK Comment by Phil September 30
  • Keep me updated if anything goes wrong again, or if I can help you with anything else. Best regards
    in Categories page not showing posts Comment by Phil September 30
  • So everything is fine now? Do you have additional questions or concerns? Best regards
    in Single product template duplicate element (rendered twice) Comment by Phil September 30
  • Hi, Please do as described in the following article and see if the problem persists: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Thanks
    in Slider Revolution doesn't update my changes Comment by Phil September 30
  • I’ve double-checked the code: the reCAPTCHA is being verified in PHP on the server side, and only after receiving a valid response from Google’s server is the form considered correctly filled out. The entire code is located in the file functions/the…
    in ReCaptcha Error Comment by Phil September 30
  • Hi, I have passed it on to the dev team and this fix will be introduced in the next update. Best regards
    in 28.1.9 - Undefined array key "SERVER_NAME" Comment by Phil September 30
  • I received your private message, but you did not attach login credentials to the WP dashboard. Please send another message with complete data. Thanks
    in Adding templates not working Comment by Phil September 30
  • If you imported products using a plugin for that, then you have your answer. I once encountered a similar issue, and the plugin and its import mechanism made this whole mess. I suggest restoring a backup of your website before you imported products …
    in Single product template duplicate element (rendered twice) Comment by Phil September 29
  • For the color, edit the header template and set the menu item color for the active state: https://forum.muffingroup.com/betheme/uploads/499/KGYZSRLLKYR5.png To make it bold, use the following CSS code: .mfn-header-tmpl .mfn-header-menu > li.curre…
    in Pricing Box Item Comment by Phil September 29
  • Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/woocommerce-badges-made-easy-sale-new-custom/ Thanks
    in Installing demo units Comment by Phil September 29
  • In the portfolio template, you can use two Post Content elements where one source is set to BeBuilder while the other is set to Default. Best regards
    in Bebuilder content not appearing on portfolio items Comment by Phil September 29
  • I can see that you have it correctly now: https://forum.muffingroup.com/betheme/uploads/078/5K9FZHR7GDMM.png Did you handle this in the meantime? Best regards
    in Befurniture Store demo mobile view messed up Comment by Phil September 29
  • Hi, Do you mean this part?: https://forum.muffingroup.com/betheme/uploads/794/Y2LRCDBY90O4.png It is part of the blog template. See the following video tutorial about it: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by…
    in I need the blog title to be editable Comment by Phil September 29
  • Languages in folders is a solution because it will work there. Unfortunately, there are no other options than the ones I mentioned earlier. Also, as I explained earlier, it is due to the limitations of browsers for which there is no workaround. Bes…
    in Not working. Stuck on "loading page content" Comment by Phil September 29
  • I can see that you have already made some adjustments to your website. Do you recall performing any specific actions before it happened, or has it been that way since the beginning? Best regards
    in Befurniture Store demo mobile view messed up Comment by Phil September 29
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Migrate tool php 8 support Comment by Phil September 29
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, did you add your products manually or import them with a plugin? Than…
    in Single product template duplicate element (rendered twice) Comment by Phil September 29
  • Hi, Is your pop-up assigned to the entire site or at least to this page? https://forum.muffingroup.com/betheme/uploads/252/1W1T0KX71WFM.png Also, did you set up the button like this?: https://forum.muffingroup.com/betheme/uploads/673/JFORZ9QTKJD6.pn…
    in POPUP DOESN'T WORK Comment by Phil September 29
  • I can see that in the template, you went back to the previous design without the query loop. I checked that, and your child theme is the culprit. After I switched to parent, filters worked correctly. Regarding this: https://forum.muffingroup.com/bet…
    in Categories page not showing posts Comment by Phil September 29
  • Hey, Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Plea…
    in Adding templates not working Comment by Phil September 29
  • Hi, Please try to do as mentioned in the following article and check if the problem persists: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards
    in Slider Revolution flicker Comment by Phil September 29
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Variable product don't work and greyed out Comment by Phil September 29
  • Hey, Conditions you set should work. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.…
    in Custom headers for different pages Comment by Phil September 29
  • Hi, There is no option to customize it with HTML. This tab displays things such as product weight, dimensions, and attributes. If you want to modify it, you will need to modify the files that we do not provide support for, and you should contact you…
    in Modify Additional Information Tab for Product Tags Comment by Phil September 29
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