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Phil

Phil

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Phil
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  • https://forum.muffingroup.com/betheme/discussion/comment/269992#Comment_269992 Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the…
    in Edit single post title section Comment by Phil June 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Also, do you allow us to reinst…
    in Pre-built website is missing the header Comment by Phil June 2025
  • Hi, If you use the Contact Form 7 element, then you can change the labels color in the Style tab: https://forum.muffingroup.com/betheme/uploads/125/FR97UZBZBY8G.png Best regards
    in Contact form 7 text colour Comment by Phil June 2025
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Cart page isn't working on 2nd language Comment by Phil June 2025
  • Hi, Was the license key registered on the main domain first and then on the subdomain? If not, please deregister it through Betheme -> Dashboard, go to the main domain register it, and then register on the subdomain. Best regards
    in BETHEME LICENCE USED ON SUB DOMAINS Comment by Phil June 2025
  • I found the following article about it: https://wpml.org/errata/woocommerce-filter-by-price-widget-is-not-working-for-secondary-currencies/ Best regards
    in Translating Cookie Notice in WPML Without Using .po Files Comment by Phil June 2025
  • Hi, Did you try changing it in the Style tab? https://forum.muffingroup.com/betheme/uploads/453/C68UH5TI40HW.png Best regards
    in Blog colour title Comment by Phil June 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu and logo problem Comment by Phil June 2025
  • For the Query Loop correction, please wait for an update. Thanks
    in fighting with conditional logic Comment by Phil June 2025
  • I see, I just downloaded this demo on my end, and there is a mask shape image that is missing on your website: https://themes.muffingroup.com/be/party5/wp-content/uploads/2023/09/party5-shapemask1.svg Due to the absence of this image, the mask shape…
    in beparty 5 issues Comment by Phil June 2025
  • We have corrected it, please check it out. Unfortunately, applying a fix for the entire site could reset the changes you made in the meantime, and that is why we must correct this point by point. Best regards
    in Broken CSS after last update Comment by Phil June 2025
  • Hi, The stars are based on the product reviews. https://forum.muffingroup.com/betheme/uploads/966/RABH0BHHTQ21.png https://forum.muffingroup.com/betheme/uploads/934/36XMYZV59CCD.png Best regards
    in How are the stars set? Comment by Phil June 2025
  • I checked that, and I do not see the shipping address: https://forum.muffingroup.com/betheme/uploads/682/XMRHTR7H5JZI.png Did you handle this in the meantime? Best regards
    in Virtual product without shipping address Comment by Phil June 2025
  • You hid this section on other devices except desktop: https://forum.muffingroup.com/betheme/uploads/766/8L1VL9BG03YF.png I showed it back: https://forum.muffingroup.com/betheme/uploads/350/MQPRSJ1ZZHNI.png Best regards
    in footer Comment by Phil June 2025
  • If the custom code placed in the HTML element does not work, and this error appears, it is most likely due to the server, as it might have protection that prevents this code from working. I suggest contacting your hosting provider regarding this cod…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil June 2025
  • I do not see this text on your website, but I assume that it comes directly from WooCommerce, and usually such texts are translated automatically by Woo based on the user's language. Best regards
    in Translating Cookie Notice in WPML Without Using .po Files Comment by Phil June 2025
  • Hi, You can install or update the bundled plugin from Betheme -> Install Plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to…
    in slider require activation to update Comment by Phil June 2025
  • Hi, Do you mean an anchor link? If yes, then you must add a unique ID to that wrap, and in the button link field, put that ID. https://forum.muffingroup.com/betheme/uploads/642/XVO0SN7CUAJZ.png https://forum.muffingroup.com/betheme/uploads/002/VFVRJ…
    in Button Link to Wrap Comment by Phil June 2025
  • Hi, Go to Betheme -> Theme options -> Global -> Logo, and there you can change it. https://forum.muffingroup.com/betheme/uploads/636/E6PR4FVGHFLD.png Best regards
    in How to change the logo? Comment by Phil June 2025
  • Please, turn off all of the plugins (except Elementor), refresh your cache, and check if the problem persists. If this will not help please send us the WordPress dashboard access privately through the contact form, which is on the right side at http…
    in Prebuild-website “lawyer6” cannot be edited with elementor Comment by Phil June 2025
  • I am a member of the support team, and I do not recall every single one of the 724 pre-built websites that the designer team has so far created, nor do I remember exactly how they were constructed, especially when you attach only a small part of the…
    in How to cancel or change the background of this homepage? Comment by Phil June 2025
  • I can see that I confused two topics. The following answer: https://forum.muffingroup.com/betheme/discussion/comment/269787#Comment_269787 This message was supposed to go to this topic: https://forum.muffingroup.com/betheme/discussion/78534/translat…
    in WPML templates Comment by Phil June 2025
  • 1) We found the root cause for the problem with Query Loops and it will be fixed in the upcoming update, which we hope to release this week. 2) I commented out your CSS to hide the header part from this specific category, and it does not appear: htt…
    in fighting with conditional logic Comment by Phil June 2025
  • Hi, There is a letter spacing set to this text: https://forum.muffingroup.com/betheme/uploads/533/CMFF1NI1TO7Z.png Try to increase it in Betheme -> Theme options -> Fonts -> Size & Style. https://forum.muffingroup.com/betheme/uploads/38…
    in Error title display product Comment by Phil June 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Megamenu images Comment by Phil June 2025
  • https://forum.muffingroup.com/betheme/discussion/comment/269943#Comment_269943 You have the mask option enabled for these images, and that is why the do not appear on the frontend: https://forum.muffingroup.com/betheme/uploads/614/SQZ0TWIFHJ7K.png A…
    in beparty 5 issues Comment by Phil June 2025
  • Hi, Sorry, but we did not test these plugins with the theme. Our policy states that we do not support third-party plugins or custom code, so we unfortunately cannot assist with that. Additionally, we do not recommend any plugins other than the ones …
    in Is the theme compatible with the b2b king tool? Comment by Phil June 2025
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you haven't received a message from us, please resend your login credentials. Ensure that you have sent all the re…
    in Virtual product without shipping address Comment by Phil June 2025
  • Please check it out now. We have updated the method for saving templates, and it appears to be working fine now. Best regards
    in 404 errors when adding a new Betheme template Comment by Phil June 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to cancel or change the background of this homepage? Comment by Phil June 2025
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