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Phil

Phil

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Phil
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  • Hello, Did you empty the cache after the update? If not, please do that. Moreover, please, disable all of your plugins, empty cache again, and check if the issue persists. Thanks
    in Page options not displaying correctly Comment by Phil July 2021
  • Hello, 1) Please go to Layer options -> Style -> Border, and there you will be able to round the corners of the button. https://forum.muffingroup.com/betheme/uploads/052/KDMGXVYLJ3OU.png 2) You can customize the mobile display of the slider by…
    in Button in Slider Revolution Comment by Phil July 2021
  • Hello, I have tested your website with iPad pro 11 in vertical and horizontal views, and the image has rounded corners. https://forum.muffingroup.com/betheme/uploads/461/UUBQ7IMHF7L3.png With what device are you exactly testing it? Best regards
    in Background picture shows no round corners Comment by Phil July 2021
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in GA not working Comment by Phil July 2021
  • Hello, When you are changing something in the page's content, but you do not want to make it live, you should use the preview button, and you do not have to update it unless you want to save the changes. If the preview is not showing the changes you…
    in The new version 23.0.4 does not always save. Comment by Phil July 2021
  • Thanks for being aware. We appreciate it. ? If is there anything I could help you with, please, let me know. Thanks
    in Some php errors detected Comment by Phil July 2021
  • Hello, The file name is the one you mentioned in your first message: https://forum.muffingroup.com/betheme/discussion/comment/201564#Comment_201564 You should search for the word "link" or <a> tag. If you are using Appearance -> T…
    in I need to link the Logo to external page Comment by Phil July 2021
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Also, it would be great if you describe …
    in the import of the pre built website does not work Comment by Phil July 2021
  • Hi, Sorry, but we did not test this plugin and functionality with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the one…
    in Mobile menu JS optimization problem Comment by Phil July 2021
  • Please, turn off the minifying plugins. I need to take a closer look at it with them disabled. Thanks
    in Fancy Heading Comment by Phil July 2021
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code. It probably has some restrictions that consider these lines as an issue. It is nothing to worry about. But if you no…
    in Some php errors detected Comment by Phil July 2021
  • I write the link by hand, and I was able to visit your website. Please, go to Betheme -> Theme options -> Global -> General, and uncheck the Transparency options. https://forum.muffingroup.com/betheme/uploads/475/QEM6395XFUD4.png Thanks
    in Background color instead of transparencies in the menu Comment by Phil July 2021
  • Please, use the following code: #Top_bar .top_bar_right .wpml-lang-dropdown{  border: none!important; } Thanks
    in Remove border from WPML switcher drop-down menu Comment by Phil July 2021
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Live Site Turns White Comment by Phil July 2021
  • Did you check it with other plugins disabled? Because I think that they might be the source of an issue. Thanks
    in Rev Slider Update deletes all Slides from Site Comment by Phil July 2021
  • The header styles from theme options and the Header Builder builds it in a slightly different way. So if you want to use the Header Builder, you need to create it from scratch. If you want to learn more about this tool, please, check the following l…
    in Activating Header Builder Comment by Phil July 2021
  • For the blue line, please, use the following code: .ui-tabs .ui-tabs-nav li.ui-state-active a::after {    display: none!important; } But it seems that the black one comes from some of your plugins. So please, disable all of them except basic WooComm…
    in Product layout page Comment by Phil July 2021
  • Hello, Can you tell me what version of PHP, WP, and Betheme do you have? Are you using a child theme? With what tool did you check these errors? Best regards
    in Some php errors detected Comment by Phil July 2021
  • Hi, Sorry, but what you ask for requires file customization, which is not allowed in reference to the Item Support Policy. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web…
    in Header builder animation Comment by Phil July 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Font not showing in Checkout page Comment by Phil July 2021
  • Hello, What version do you have now? Please, check if the same thing happens when you disable all of the plugins. Did you empty the cache after an update? If not, please, do that, and check if the issue persists. Thanks
    in Big Pics In Edit Area Comment by Phil July 2021
  • Sorry, but I still get a message that the site can't be reached. https://forum.muffingroup.com/betheme/uploads/240/A45TA96M7IQD.png Can you recheck it, please? Thanks
    in Background color instead of transparencies in the menu Comment by Phil July 2021
  • That is great that your issue is solved. If there is anything else I could help you with, please, let me know. Thanks
    in Log In Issue Comment by Phil July 2021
  • Hi, What you ask for requires file customization, which is not allowed in reference to the Item Support Policy. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer.…
    in testimonials add custom filed Comment by Phil July 2021
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Image Gallery Comment by Phil July 2021
  • Please, search for max_input_vars and max_input_time values, and send me a screenshot showing them. Notice to fit on the screenshot all the columns showing these values. Thanks
    in Testimonial Slider Comment by Phil July 2021
  • Hello, You can remove this border by writing a custom CSS code, and placing it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Do you need help with writing it? Best regards
    in Remove border from WPML switcher drop-down menu Comment by Phil July 2021
  • For the submenu item, please, also try the following code: #menu .menu-item.current-menu-parent ul{    display: block!important; } Thanks
    in Vertical menu closing on submenu click Comment by Phil July 2021
  • Hello, Can you tell me how did you include the Google Analytics code on your website, please? Did you put it in Betheme -> Theme options -> SEO? Best regards
    in GA not working Comment by Phil July 2021
  • Hello, The intends are caused because of the paddings you used for these columns. Check the following screenshot: https://forum.muffingroup.com/betheme/uploads/217/NBXAAPJJEQEM.png https://forum.muffingroup.com/betheme/uploads/579/R05X8V71OKLI.png I…
    in why is the text indented? Comment by Phil July 2021
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