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Phil

Phil

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Phil
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  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Testimonial breaking page Comment by Phil May 2021
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in License Key Comment by Phil May 2021
  • Hello, Sorry, but I do not understand. Can you send me a screenshot showing what you are referring to, please? Thanks
    in New Muffin - Item by default Comment by Phil May 2021
  • Hello, Please, go to Betheme -> Theme options -> Header & Subheader -> Header, set some Height, and check if this issue persists. https://forum.muffingroup.com/betheme/uploads/495/M5Y02XQ2GINP.png Thanks
    in Menu overlaps Comment by Phil May 2021
  • 1,2) You can style the button in Betheme -> Theme options -> Global -> Buttons. https://forum.muffingroup.com/betheme/uploads/232/NYAX3VJ48JFM.png 3) If you want to use the image instead of the button for the popup, please, use the followin…
    in One-click inquiry button Comment by Phil May 2021
  • Can you tell me how did you restore this backup? We highly recommend using the Duplicator plugin because we often used it, and we never had problems with it. Can you try to use it, please? https://wordpress.org/plugins/duplicator/ Thanks
    in Error message Comment by Phil May 2021
  • Are there any steps to reproduce? Because I have tested your website, activated the contact form, and menu and offer slider work as they should. It does not work only on a particular page or all pages? Best regards
    in Menu disappeared / offer slider disappeared Comment by Phil May 2021
  • Do you have any caching software enabled on your server? If yes, please, turn it off, and check if this issue persists. Please, also contact your hosting provider, and ask him to look at the logs if there are no errors. Thanks
    in Theme Options Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sidebar doesn't work Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu disappeared after update Comment by Phil May 2021
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Theme will not update from dashboard Comment by Phil May 2021
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Menu disappeared / offer slider disappeared Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Page under construction appears off-center Comment by Phil May 2021
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if this issue still appears. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in Default Blog Page No Going Full Width Comment by Phil May 2021
  • Please, open the last section options, uncheck the Equal Height | wraps option, and check if this large space still appears. https://forum.muffingroup.com/betheme/uploads/461/FCVG30555I8B.png https://forum.muffingroup.com/betheme/discussion/comment/…
    in Large, empty space at end of home page. Comment by Phil May 2021
  • Hello, The import/export option is still there. You can find it in the Muffin Builder's right bar. https://forum.muffingroup.com/betheme/uploads/076/DABWGC0GNBA0.png https://forum.muffingroup.com/betheme/uploads/718/NP36V9TYOLJ5.png Thanks
    in Import Export theme Comment by Phil May 2021
  • I have rechecked it, and it is working as I told you. Check the following screenshot: https://forum.muffingroup.com/betheme/uploads/325/N5UX4FGSLPBP.png The only plugin activated is Header Builder at this moment. Moreover, I left only supported plug…
    in BeTheme Header Builder Trouble Comment by Phil May 2021
  • Hello, Yes, the place from your first screenshot is the right place to put your ID. https://forum.muffingroup.com/betheme/uploads/034/TA1JW3YPBVKQ.png If you want to link to that section, your <a> tag should look like this: <a href="ht…
    in Creating anchor links to a different page Comment by Phil May 2021
  • Yes, I meant the 'Email Muffin Group' section. It will send a private message to our e-mail. Thanks
    in Betheme 'Theme Options' not working Comment by Phil May 2021
  • 1) Please put the <br> tag at the end of the menu item label. https://forum.muffingroup.com/betheme/uploads/436/VBJVU99AUF2D.png 2) Yes, you can delete this CSS above and add the name of the class to the menu item in Appearance -> Menus. ht…
    in one pager but with submenus Comment by Phil May 2021
  • Hello, Sorry, but I do not understand. Can you describe to me your issue greater, please? Do you have the newest version of Betheme, WP, and Elementor? Can you send me a screenshot of your issue, please? Thanks
    in elementor pro problem Comment by Phil May 2021
  • Hello, Please, open the section options, select the Full Width option, and check if the display suits you after that. https://forum.muffingroup.com/betheme/uploads/752/N7FPZ360YUMF.png Thanks
    in Testimonials not displaying properly on mobile phone view Comment by Phil May 2021
  • Hello, It would be great if you turn off the under-construction so that I can take a closer look at it. Thanks
    in Large, empty space at end of home page. Comment by Phil May 2021
  • Did you empty the cache after the update? If not please do that. If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact we will …
    in Theme Options Comment by Phil May 2021
  • Please, restore your website with a backup from before the update (if you do not have any, please, contact your hosting provider). After that, create a subdomain where you will install the newest version of Betheme and send me access to it through t…
    in Cant add menu items and create new pages Comment by Phil May 2021
  • The 500 errors are related to the server, so it does not seem to be a Betheme issue. https://developer.mozilla.org/en-US/docs/Web/HTTP/Status#server_error_responses In that case, you should contact your hosting provider, and after looking at the log…
    in Error message Comment by Phil May 2021
  • Hello, Did you empty your cache after the update? If not, please, do that and check if the issue persists. Moreover, if you are using a child theme, switch to parent, and recheck it. If this will not help, please send us WordPress dashboard access p…
    in Betheme 'Theme Options' not working Comment by Phil May 2021
  • One of your plugins caused it. I have turned all of them, except Header Builder, and it is working fine. Please, try it by yourself. Thanks
    in BeTheme Header Builder Trouble Comment by Phil May 2021
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in 403 error in backoffice after upgrading to version 23 Comment by Phil May 2021
  • I have checked this page again, and I cannot see the HTML errors anymore. But I noticed that you are using a couple of unsupported plugins. After deactivating them, the map is working. Please, turn them one by one and check which one causes it. You …
    in Modification problems Comment by Phil May 2021
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