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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if this error still appears. Moreover, if you are using a child theme, switch to parent and recheck it. Thanks
    in ERROR ON A PAGE Comment by Phil May 2021
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in page saving issue Comment by Phil May 2021
  • Hello, The boxes from Masonry Hover Details have different hover colors because you can set them in the Portfolio single project options. Options that control it is Background Color placed in the Advanced section. https://forum.muffingroup.com/bethe…
    in portfolio , masonry-hover-details Box Color Comment by Phil May 2021
  • Hello, If you are using an HTML5 | MP4 video, you can select this parameter from the dropdown menu. But if you are using a YouTube/Vimeo video, you need to write your parameters manually. https://forum.muffingroup.com/betheme/uploads/472/NITUDRG3FKT…
    in Video Auto Loop Comment by Phil May 2021
  • Hello, The client's featured images are automatically resized to the size 150px x 75px, and there is no setting to modify it. https://forum.muffingroup.com/betheme/uploads/183/3PNYWCHYVA6J.png If you would like to have different dimensions, you woul…
    in Clients list Comment by Phil May 2021
  • I can assure you that we test our theme on a regular basis with different tools. In that case, the Jetpack considers an issue a code responsible for Exporting the theme options because there are many special signs and a string of characters. https:/…
    in Issue with jetpack and betheme options.php Comment by Phil May 2021
  • Hello, Please, open the option of the Video item, and there you will be able to add this parameter in YouTube or Vimeo | Parameters field. https://forum.muffingroup.com/betheme/uploads/496/EESI3LWRQFYD.png Thanks
    in Video module doesn't support JS API or Google Analytics tracking Comment by Phil May 2021
  • Hello, You probably misconfigured your SSL certificate. Please, ensure that you set it up correctly. You can use the link below. https://www.greengeeks.com/tutorials/article/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Thanks
    in Http to Https Issue - Tried Migration Plugin Comment by Phil May 2021
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Color and Label Variations Comment by Phil May 2021
  • Hi! Did you try to disable all of the plugins? If not, can you do this, please? What changes did you make on your website before it breaks? Are you using a child theme? If yes, please, switch to the parent theme and check if it works correctly then.…
    in My site seems totally broken Comment by Phil May 2021
  • You can put a link to this image while creating a slide and set the Target to Lightbox. https://forum.muffingroup.com/betheme/uploads/132/FO5MBNA8234G.png Thanks
    in Incompatibility with Advanced Carousel from Ultimate Addons for WPBakery Page Builder Comment by Phil May 2021
  • The language was absolutely ok because I knew to which section you are referring to. ? The only setting to move the content on your website is the one I showed you above. You can try to use some CSS, but in that case, you should contact your web dev…
    in Background 100 pixels higher Comment by Phil May 2021
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we suppor…
    in Issue with jetpack and betheme options.php Comment by Phil May 2021
  • Hello, Please, turn off all of the plugins except the WooCommerce and WPML, and check if this issue persists. Moreover, I noticed that you do not have the newest version of Betheme. Please, update your theme, and recheck it. Thanks
    in Input fields in English are not left-justified Comment by Phil May 2021
  • Hello, Can you describe to me in more detail what is happening, please? Where does this issue appears? When this error occurs? Please, also attach a link to your website. Thanks
    in Fatal Error Comment by Phil May 2021
  • You can use a Slider item. You can find more information about this item under the following links: https://themes.muffingroup.com/be/theme/shortcodes/content-blocks/#slider https://support.muffingroup.com/video-tutorials/how-to-create-a-simple-slid…
    in Incompatibility with Advanced Carousel from Ultimate Addons for WPBakery Page Builder Comment by Phil May 2021
  • Hello, Now the image size is limited to 1/3 size of the section, and that is why you cannot make it larger than a certain size. Also, from the video item options, I can see that it is rather wider than taller. You can decrease the size of these two …
    in Set Automatic Video Size (Relatively) Comment by Phil May 2021
  • Hello, Please, check the following video tutorial, and ensure that you do all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-install-and-update-bundled-plugins/ Also please, install these plugins one by one, and check if thi…
    in Attention: These are the errors I get when trying to install these bundled plugins Comment by Phil May 2021
  • Hello, Please open the options of the Wrap that contains this image, and use the Move Up setting. https://forum.muffingroup.com/betheme/uploads/260/38FYUG0WQC4C.png Thanks
    in Background 100 pixels higher Comment by Phil May 2021
  • Hello, Can you send me a screenshot showing the list item options, please? Moreover, please, update your WP to the newest version, and check if this problem persists. Thanks
    in New window link (_blank) is not opening in new window Comment by Phil May 2021
  • For moving the submenu vertically is responsible the first code I have sent you and the top attribute. If you want to move it up, decrease it to, for example, 60%. How did you try to modify it? Also, your website has "Coming Soon" enabled …
    in The content was not found in my page from elementor Comment by Phil May 2021
  • So everything is fine now? Is there anything else I could help you with? Thanks
    in grid constructor title and extract text space Comment by Phil May 2021
  • Please, try the following code: .mhb .mhb-social i{    font-size: 30px!important; } Thanks
    in Eliminate Search Bar from header and put social media icons instead Comment by Phil May 2021
  • Hello, Thanks for your suggestion it seems to be a great idea. Please, post it on the following topic as well so we will not miss it. https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates You probably know about i…
    in help would help so much Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in open submenu Comment by Phil May 2021
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we suppor…
    in Incompatibility with Advanced Carousel from Ultimate Addons for WPBakery Page Builder Comment by Phil May 2021
  • Hello, Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and there you will be able to choose the Header layout style. If none of these styles will suit you, try the Header Builder plugin. To learn more about this…
    in Full width header centered Comment by Phil May 2021
  • Hello, If you are talking about the image with a man at the top, please, go to Betheme -> Theme options -> Global -> General, and there you will be able to replace it. https://forum.muffingroup.com/betheme/uploads/761/CPCV3FMIX58Y.png Thanks
    in Change Header Img in Be Lawyer 5 Comment by Phil May 2021
  • I have tested it with Samsung Galaxy 7 and iPhone 8, and it seems to be a problem only with IOS because, on android, the video is working. It might be because of the lack of playsinline attribute for the video. https://stackoverflow.com/questions/49…
    in Show video in background mobil Comment by Phil May 2021
  • So everything is fine now? Is there anything else I could help you with? Best regards
    in New Section is empty after saving Comment by Phil May 2021
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