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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Search button Comment by Phil April 2021
  • Hello @magicalmorning, Please, go to Betheme -> Dashboard, deregister your license there, and register it again. After that, this error should be gone. Thanks
    in The package could not be installed. The plugin contains no files.. Comment by Phil April 2021
  • Hello, Please, open your slider, go to Module General Options -> Layout, and check if you have selected Slider type. Moreover, check if your other slides are not hidden. https://forum.muffingroup.com/betheme/uploads/052/MHDK8MPHCBW6.png Also, you…
    in I am not being able to make the slider go from one slide to another. Comment by Phil April 2021
  • Hello, Please, go to Users -> Profile, and there you will be able to change the Color Scheme. https://forum.muffingroup.com/betheme/uploads/176/PKRWALKCHIS5.png If this is not what you wanted to achieve, please, explain to me greater what you exa…
    in Appearance -> Customize -> Color Scheme. Comment by Phil April 2021
  • Hello, It is because of the size of your menu items. When you decrease the font of it or shorten some menu items, then this problem will be gone. https://forum.muffingroup.com/betheme/uploads/455/TXKQBNGHUFZQ.png Thanks
    in Menu display problem on Safari/Chrome Comment by Phil April 2021
  • Sorry, but the login credentials you have sent are not working. Please, check if the username and password are correct, and send them again. Thanks
    in Elementor Change Box Color Comment by Phil April 2021
  • Hello, To hide it, you will have to create CSS code, and place it in Betheme -> Theme options -> Custom CSS & JS -> CSS. If you need help with that, please, let me know. Thanks
    in Can the filter bar on the product page be hidden? Comment by Phil April 2021
  • Yes, you can create an Elementor template. The option to do that is placed below the Elementor tab. https://forum.muffingroup.com/betheme/uploads/251/9HG3WVTXFBZY.png After that, click the Edit with Elementor button while editing the portfolio page,…
    in Edit Portfolio Template Comment by Phil April 2021
  • Hello, You have "Under construction" enabled on your website, and I am not able to check it out. Can you turn it off for a while, please? https://forum.muffingroup.com/betheme/uploads/602/86MTIWHZ0QM4.png Thanks
    in Logo are not being displayed or it is misplaced Comment by Phil April 2021
  • Hello @Netzservice15, Did you try to deregister and register your license key? If yes, please send us WordPress dashboard access, Envato username, and license key privately through the contact form, which is on the right side http://themeforest.net/…
    in Can not get domain name. Comment by Phil April 2021
  • We added this option for the customers that want to use external third-party gallery plugins even they are not supported. In fact, just because we do not support some plugins does not mean they will not work in our theme. It just means that we did n…
    in problem gallery pictures with theme pets Comment by Phil April 2021
  • Please, open the options of the gallery item, change the size to Full Size, and check if this problem still occurs. https://forum.muffingroup.com/betheme/uploads/123/SQX3QQ9F8P2R.png Thanks
    in Using Image Gallery Comment by Phil April 2021
  • Well, you can achieve a similar thing by putting the popup shortcode in the Header Builder. https://forum.muffingroup.com/betheme/uploads/525/CYNZ9PYHH14A.png https://forum.muffingroup.com/betheme/uploads/840/9PGE2DEV7E31.png https://forum.muffingro…
    in open a popup using a link Comment by Phil April 2021
  • Please, turn off all of the plugins except WooCommerce, refresh your cache, and check if this issue still appears. If the issue will persist please, switch to some free theme like Twenty Twenty (still with plugins disabled), and recheck it. Thanks
    in 2 issues with check out page in WooCommerce Comment by Phil April 2021
  • Sorry but I do not understand. How is done, what? If you want to center the menu widget, please use the following CSS code: #Footer .widget_nav_menu{    text-align: center!important; } Thanks
    in Center Footer Menus Comment by Phil April 2021
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we suppor…
    in Problem with bootstrap Comment by Phil April 2021
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in ERR_TOO_MANY_REDIRECTS Comment by Phil April 2021
  • Unfortunately, no CSS code would allow that. You may achieve that by modifying the theme files, but we do not provide help with such customization. Best regards
    in Header Builder: mobile and tablet menu visualitzation Comment by Phil April 2021
  • Please, use the following CSS code: .woocommerce .alert_success .alert_icon{    background-color: #705010!important; } Thanks
    in BeTheme Shop message bar "Added to basket" in green - how to change? Comment by Phil April 2021
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we suppor…
    in problem gallery pictures with theme pets Comment by Phil April 2021
  • Please, ensure that your Google maps API is configured correctly, for example, wrong domain, HTTP/HTTPS. Thanks
    in Google Maps Comment by Phil April 2021
  • I have checked your website, and it seems to be everything fine now. https://forum.muffingroup.com/betheme/uploads/756/TJT4AV9ZAJL4.png Please, refresh your cache, and recheck it. Thanks
    in Text oveflows left and right Comment by Phil April 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in My website crashed and I can't retrieve my betheme purchase key Comment by Phil April 2021
  • I noticed that you have HTML errors on your website. https://forum.muffingroup.com/betheme/uploads/043/P4DVLIVELXD7.png Please open your website in Firefox HTML mode (CTRL+U) and check the HTML errors you got. Please fix them first, and check if thi…
    in Buttons and links not working on apple devices Comment by Phil April 2021
  • Can you upload this video on some streaming service, please? We prefer not to download any files. Also, it gives us faster access to it. Thanks
    in Navigation menu on a specific page Comment by Phil April 2021
  • Did you click on the message from the popup? https://forum.muffingroup.com/betheme/uploads/158/7ZBSBA1E3SC7.png If not, please, do that, follow the steps from there, and check if the problem persists. Thanks
    in Google Maps Comment by Phil April 2021
  • Hello, To remove this space, you will have to create a custom CSS code and place it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Do you need help with it? Best regards
    in How to remove these space ? Comment by Phil April 2021
  • Hello, 1) To eliminate this part of the post, please, scroll to the Post Options, and turn on the option to hide the Subheader. You can also change the background image in Subheader | Image. https://forum.muffingroup.com/betheme/uploads/926/RG9M0W7H…
    in Change feature image, hide title and use authors in blog post Comment by Phil April 2021
  • Please, uncheck the Equal Height | wraps option for mobile sections, and check if this space disappears. You can also set the Padding | Bottom for section and Margin Bottom fro wrap to zero. https://forum.muffingroup.com/betheme/uploads/227/PC0XZYU4…
    in Help with half background Comment by Phil April 2021
  • Hello, You are correct. The Header Builder does not support the Mega Menu, and you will have to use one of the standard headers. If you would like to see such a feature in the future updates, please, let us know on the following topic: https://forum…
    in Mega menu & header builder Comment by Phil April 2021
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