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Phil

Phil

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Phil
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  • Hi, What you ask for requires file customization what in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item …
    in Unlink the Breadcrumbs Comment by Phil April 2021
  • 1) I think that using the FAQ shortcode will be the best option. 2) Please check the includes/content-single.php. Thanks
    in FAQ Comment by Phil April 2021
  • Hello, Does it affect in some way in website, WordPress or Betheme functionality? Please, turn off all of the plugins, and check if this error still appears. Thanks
    in Betheme error on PHP 7.3 and 7.4 Comment by Phil April 2021
  • @ronja-kreativbuero Please, turn off all of the plugins except the Elementor, and check if this issue persists. If you could, please, contact the Elementor support and ask them about this issue as well. Thanks
    in Custom Header Comment by Phil April 2021
  • The only plugin we support where you can build your custom header is Elementor Pro, and if you use it, then your header will be replaced automatically. If you would like to use some third-party plugin, then you will have to test them on your own. B…
    in Menu not working on tablet in landscape mode Comment by Phil April 2021
  • We do not really know what is the source of this issue because we did not notice anything odd on your website, and we could not reproduce this problem in our environment. But we have added the custom CSS code that is fixing this issue (you can find …
    in Menu not working on tablet in landscape mode Comment by Phil April 2021
  • Hello, All features and functions that can be disabled are placed in Betheme -> Theme options -> Global -> Advanced. https://forum.muffingroup.com/betheme/uploads/233/2VCMCJSJDCNA.png Any further changes require file customization, and in r…
    in Reducing theme file sizes and reduce bloat to speed up load times Comment by Phil April 2021
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Text oveflows left and right Comment by Phil April 2021
  • Did you solve this issue? Because I checked, it seems that everything is fine. I also changed the mobile logo, saved changes in the theme options, and worked. Best regards
    in Smartphone representation is showing old logo Comment by Phil April 2021
  • Hello @ronja-kreativbuero, When you create your header and footer in Elementor, then they should automatically replace the theme header. https://elementor.com/help/create-headers/ Can you send a link to your website, please? Thanks
    in Custom Header Comment by Phil April 2021
  • Hello, Please, go to WooCommerce–> Shipping Options–> Shipping Destination, select Default to the customer billing address. Once done, “Ship to a different address” will not be checked by default. https://forum.muffingroup.com/betheme/uploads/…
    in Form at the checkout Comment by Phil April 2021
  • Hello, Please, go to Betheme -> Theme options -> Global -> Advanced, and check if you do not have selected the option to hide this feature. https://forum.muffingroup.com/betheme/uploads/424/M1A0JX3CCQZZ.png If it is already unchecked, pleas…
    in Do not have the options to install pre-build websites Comment by Phil April 2021
  • Hi, Any WordPress theme can not be fully prepared according to Google PageSpeed Insights and tools similar to it because their guidelines are ridiculous. Mainly plain HTML pages are suitable for these guidelines. But, please, check the following lin…
    in Reduce Page blocking times Comment by Phil April 2021
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in theme registration error Comment by Phil April 2021
  • Hello, That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffing…
    in Menu is in two lines on smaller displays Comment by Phil April 2021
  • Hello, This is not exactly the subtitle but the category name of this portfolio item. https://forum.muffingroup.com/betheme/uploads/635/AGP517YD5AJ0.png https://forum.muffingroup.com/betheme/uploads/321/LN6JHXWFFXND.png So you need to assign your po…
    in Where can i set this subtitle Comment by Phil April 2021
  • Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in The content was not found in my page from elementor Comment by Phil April 2021
  • Hello, Please, go to Betheme -> Theme options -> Global -> Logo and enlarge the logo in Height input. Remember that your logo will not be larger than its highest resolution, and if you would like to have a larger logo, you will have to uplo…
    in Logo Size Comment by Phil April 2021
  • Hello, Please, edit this page, scroll down to the Page Options to Media section, select the spa slider, and update the page. https://forum.muffingroup.com/betheme/uploads/068/QW5Q2S7M24UX.png If after that the error will still appear, please, import…
    in I have installed the spa template and I am getting the below error, please help! Comment by Phil April 2021
  • Hello, Please, turn off all of the plugins except Revolution Slider, update the home page, refresh your cache, and check if the slider appears after that. Thanks
    in Revolution Slider missing on home page Comment by Phil April 2021
  • Hello, 1) You should find a button to edit the page with WPBakery at the top while editing the page. https://forum.muffingroup.com/betheme/uploads/503/CGXPX50SA4M4.png Also, the option to edit pages with this builder should appear after hover over t…
    in Edit Home Page of Pre-Built theme Comment by Phil April 2021
  • Hello, If you are using Elementor Pro, then yes, you can replace the standard Header with your custom one. But remember that you will have to create a Footer in Elementor as well. Thanks
    in Custom Header Comment by Phil April 2021
  • Hello, If you would like to see such a pre-built website in future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Is it possible to get a beLawnCare site demo? Comment by Phil April 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance…
    in After wordpress upgrade header disappeared Comment by Phil April 2021
  • Please, turn off all of the plugins, refresh your cache, resave theme options, and check if the new logo appears. If this will not help, please, send us WordPress dashboard access privately thru the contact form, which is on the right side at http:/…
    in Smartphone representation is showing old logo Comment by Phil April 2021
  • Can you tell me which Gallery item you are using, please? https://forum.muffingroup.com/betheme/uploads/850/17S962EVJAJA.png What version of Elementor, Betheme and WP do you have? Best regards
    in Elementor Change Box Color Comment by Phil April 2021
  • Hello, If you would like to use larger dimensions than the ones from the screenshot, you will have to modify the theme files, but we do not provide help with such customization. But notice that you can use the Slider Plugin item and create your slid…
    in How to change slider dimension Comment by Phil April 2021
  • Can you tell me how it suppose to look/how it looked before, please? Because now it seems to look better than on the screenshot you showed. https://forum.muffingroup.com/betheme/uploads/865/V3IUS25571EE.png Thanks
    in Responsive Issue Comment by Phil April 2021
  • Hello, Please, go to Betheme -> Theme options -> Global -> Logo, and check if you do not have decreased your logo in the Height input. https://forum.muffingroup.com/betheme/uploads/193/UCB8MXVC8ZTD.png If this is not limited there, please, …
    in Logo appears small in some computers Comment by Phil April 2021
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we suppor…
    in Script for Gist loading at the bottom of the page Comment by Phil April 2021
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