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Phil

Phil

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Phil
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  • Hi, Please try to migrate your website again, but with the Duplicator plugin: https://wordpress.org/plugins/duplicator/ We constantly use it, and we have never had problems with this tool. Best regards
    in migrating a page causes error page not found Comment by Phil May 2025
  • Hi, It is not an issue. I have already explained to you how it works in the following topic: https://forum.muffingroup.com/betheme/discussion/77644/single-product-page-layout-issue-with-variable-products#latest Product content does not display any t…
    in Product Template Not Loading in BeBuilder Comment by Phil May 2025
  • Hi, Please see the following article about it: https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ Best regards
    in Deprecated Items Comment by Phil May 2025
  • Hi, No, there is no option to determine which, and if the pre-built section was used after inserting and modifying it. Anyway, from your screenshot, I can tell that the section you showed is not a pre-built as it contains the element Visual, which n…
    in Is there a way to determine which prebuilt sections are being used Comment by Phil May 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Differences in Builder vs Preview Comment by Phil May 2025
  • 2) I can see that the price already have no bottom margin: https://forum.muffingroup.com/betheme/uploads/606/JGRZ0EGM8JWN.png If you want to move the text below closer to the price, you should modify the line-height for the price/the text/or for bot…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 2025
  • 1) For the shop element, you can set the Equal height option for Products List Standardization in Theme options -> Shop -> Products list: https://forum.muffingroup.com/betheme/uploads/507/CSW94YCKGWSH.png https://forum.muffingroup.com/betheme/…
    in Equal height and size Comment by Phil May 2025
  • Elementor is not our product, so regarding its functionality you should contact their support. Anyway there are tons of video tutorials available online. Here is an example: https://www.youtube.com/watch?v=E15iQEm9KF8 Best regards
    in How can I edit this in Elementor? Comment by Phil May 2025
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can …
    in short code responsive inactive Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Hot spot problems Comment by Phil May 2025
  • Is your Query Loop a section? It should be a section, as this option is not available for Wrap Query Loops. Best regards
    in Blog Image Overflow Comment by Phil May 2025
  • Please send us the WordPress dashboard access your license key privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a lin…
    in It doesn't allow to register Comment by Phil May 2025
  • Hi, Why do not you want to update the theme? It is best to have Betheme up to date, and it could be resolved in the updates since 27.6.5. Also to check it properly we need the newest version installed. Best regards
    in 404 errors when adding a new Betheme template Comment by Phil May 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cannot select variable, cannot select size Comment by Phil May 2025
  • Hi, You can try the following filter: Add in child theme functions.php add_filter('bebuilder_post_types','my_post_types'); function my_post_types($post_types){ $post_types[] = 'my-custom-post-type'; return $post_types; } Best regards
    in Sportspress Pro Comment by Phil May 2025
  • There is a background color set to this section: https://forum.muffingroup.com/betheme/uploads/007/E30XA51KA437.png Are you sure that you removed it from the section settings? If yes, please send us the WordPress dashboard access privately through t…
    in Transparent Header? Comment by Phil May 2025
  • Hi, Where does it come from? Is it done by some plugin? If so, can you please tell me the name of this plugin? Thanks
    in short code responsive inactive Comment by Phil May 2025
  • You have Body offset set to Yes: https://forum.muffingroup.com/betheme/uploads/685/KBWW0XLYYYKB.png It should be set to No. Best regards
    in Transparent Header? Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in does not update cart quantity in header Comment by Phil May 2025
  • Sorry, but I do not understand. Can you explain that in more detail, please? Did you contact the hosting provider? If yes, what was their answer? Best regards
    in Problems with BeBuilder (templates & on page updates) Comment by Phil May 2025
  • Hi, It seems that your server causes it. Please contact your hosting provider and ask about the following errors from the browser console: https://forum.muffingroup.com/betheme/uploads/347/QIUERRCS7VJU.png Thanks
    in Problems with BeBuilder (templates & on page updates) Comment by Phil May 2025
  • We checked the backup you sent, and this database is corrupted. Can you please send us access to the database https://agriturismodifiore.it? Thanks
    in Pages data lost Comment by Phil May 2025
  • I received your private message, but you did not attach credentials to the WP dashboard. Also, the FTP access does not work: https://forum.muffingroup.com/betheme/uploads/284/YZENOAJBGA29.png Please resend it, but ensure that all data are complete a…
    in slider revolution bought with the theme: ajax error Comment by Phil May 2025
  • Please use the following CSS code: .mfn-sidemenu-tmpl .menu-item-has-children:hover .sub-menu{  display: block!important; } Please put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. But again, please note that mobile devices …
    in Add a phone button on mobile version Comment by Phil May 2025
  • You do not have to use Elementor Pro. As I mentioned earlier, the Shop element takes its content from the products. When you edit products, they will change there. https://forum.muffingroup.com/betheme/uploads/126/W0DNZCZAUVX2.png Also, it only disp…
    in How can I edit this in Elementor? Comment by Phil May 2025
  • 2) Setting a negative margin is useful when you want to overlap content. We have a video about it: https://support.muffingroup.com/video-tutorials/how-to-overlap-elements-in-the-bebuilder/ If you want to reduce the space between the price and text b…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 2025
  • Hi, It seems that your server does not have the gzdecode function active. Please get in touch with your hosting provider and ask to activate it, and then try again. Thanks
    in install with pre-built website process was stuck at installing 'Content' Comment by Phil May 2025
  • Hi, 1) Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, ensure that you have installed the newest version of Betheme. 2) You c…
    in Hot spot problems Comment by Phil May 2025
  • In the Query Loop settings, scroll to the Pagination settings and change it to Load More: https://forum.muffingroup.com/betheme/uploads/319/NGV3F7S1M6LO.png Best regards
    in Blog Image Overflow Comment by Phil May 2025
  • You can update WP and plugins, but if you have Betheme update pending, please wait with an update as this fix will be included in the upcoming one. We will mention this fix in our changelog: https://support.muffingroup.com/changelog/ Best regards
    in Issue with the cart price for discounted product Comment by Phil May 2025
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