Phil
Phil
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- Phil
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Hello, Do you have the newest version of Betheme (21.9.9)? If not, please, update it, and check if this issue still appears. If this issue will still persist, please, turn off all of the plugins, except Visual Composer, and check if it works then. …
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost), then our help will be limited, you will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you p…
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Hello, Yes, you can remove this effect using Custom CSS Code. Do you need help with writing it? Best regards
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Hello, Sorry, but I cannot get to your website because it requires entering the password. Can you send it, please? Thanks
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Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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If this error appears, as there is shown, you should contact your hosting provider and ask them about it. Moreover, you do not have the newest version of Betheme (21.9.9). Please, update it, and check if this issue still appears. Thanks
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Hi, You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. You should talk with them again, and they should already recognize and amend this issue by looking at the error …
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Hi, Please attach a link so we can check it out. If the page is offline(localhost), our help will be limited, you will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us th…
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Hello, Did you use a plugin for that reCAPTCHA? If yes, can you tell me the name of this plugin, please? Also, I was not able to get to your website because it has Coming Soon enabled. https://forum.muffingroup.com/betheme/uploads/263/3J9IMOO6KR72.p…
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Hello @lukaszdawid, Sorry, but as I said in a previous message, GoogleSpeed Insight is not relatable because only plain HTML websites are suitable for them. I can assure you that we are minifying and compressing our theme as much as we can, and we c…
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Sorry, but I see that you have two different colors select for these backgrounds. https://forum.muffingroup.com/betheme/uploads/763/YEPL23ZVIXCB.png https://forum.muffingroup.com/betheme/uploads/465/G4GT2V32E158.png Are you sure that you have set th…
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I couldn't install these plugins: BeTheme Header Builder and WPBakery Page Builder. it says "The package could not be installed. No valid plugins were found." Can you tell me where you try to update these plugins? Because you should update…
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We didn't get a second message from you yet. Please check your mail inbox for our response, look also inside the spam folder. If you don't have any message from us, please send this message again. Be sure that you sent all the required information m…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if this issue still appears. Moreover, if you are using a child theme, please, switch to parent, and check if it works then. Thanks
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Sorry, but If you would like to have breadcrumbs on your posts, you will have to use Builder or Default Template. I cannot tell you the exact time, but after looking at our team's pace of work, I believe it will be faster than 8 months. ? I can assu…
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Did you try to use another slider, as I suggested to you? Also, please, be sure that you have the newest version of Betheme and Slider Revolution. Thanks
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Hello, Did you try to place it in a shortcode block? https://forum.muffingroup.com/betheme/uploads/654/OC4HCKLMBSNJ.png If not, please, do it, and check if this issue still appears. Thanks
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You can try to paste it in Betheme -> Theme options -> Global -> Hooks in Content before section. https://forum.muffingroup.com/betheme/uploads/585/GQMY7XCD74U4.png Thanks
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Please, turn off all of the plugins except the Slider Revolution, refresh your cache, and check if this issue still appears. If this will not help, please, send us your login credentials thru the contact form on the right side at http://themeforest.…
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Hello, Please, check the following video tutorial, and ensure that you do everything correctly while importing a demo. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Remember to have only required plugins activated…
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Please, go to Betheme -> Theme options -> Global -> General, and in the Image Frame section select Zoom | Without icons or Disable hover effect. https://forum.muffingroup.com/betheme/uploads/715/1W2FV0NPS3XW.png Thanks
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Sorry, but unfortunately, there is no option to overwrite only one part of JS Code in a Child Theme. Moreover, I do not recommend overwriting this file because it may cause future problems, like code mutations. If you want to make it work, you can c…
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Yes, they cannot work together. It is because all posts need to be loaded first, and then they can be sorted by category. These two options should not be activated at the same time. Best regards
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Hi, Sorry, but we did not test this script with the theme. Our policy states that we do not support custom code or third-party plugins or so, unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones w…
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I noticed that you do not have the newest version of WP and Header Builder. Please, update them, and check if this issue still appears. Thanks
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So everything is working fine now? Is there anything else I could help you with? Thanks
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Hello @slecouster, Can you send me a PHPINFO file to the other website too, please? On the website where you have sent me a link, please, turn off all of the plugins, and check if this issue still appears. Thanks
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Sorry, but you did not send a link to your website. Are you able to send it, please? Please, also try to import the slider only from one of the pre-built websites and check if this page works with this slider. From version 20, we have introduced a n…
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Hello, This template was created in this way for the best display and functionality. If there is no option to add a Subheader to it, then it means that this template was not working well with it. We are doing our best order to every element of our t…
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Hello, To translate the Footer copyright, you will have to use WPML string translation. Please, check the following link about it. https://wpml.org/documentation/getting-started-guide/string-translation/ Thanks