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Phil

Phil

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Phil
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  • Hello @peeffr, Did you try to update the Layer Slider with other plugins disabled? Is there any error message when you try to update? If yes, please, attach a screenshot with this error. Thanks
    in Unable to update "bundled plugin" specifically the "LayerSlider WP" plugin. Comment by Phil January 2021
  • Hello, Please, check the following link, and be sure that you made all steps like in there. https://support.muffingroup.com/documentation/installation-updates/ Are you able to copy paste this error as text here or translate it? Thanks
    in Can't activate the uploded Betheme zip file Comment by Phil January 2021
  • If you are using Image item, then you are able to set the full size (original size) of the image. https://forum.muffingroup.com/betheme/uploads/933/IM5BDKZLIIQ8.png In other cases the WP choose the size of the image for the best display, and it is h…
    in Pictures not perfect - automatic resizing Comment by Phil January 2021
  • Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide…
    in W3C error "Image height missing" Comment by Phil January 2021
  • Hello, You can achieve that by using Header Builder plugin. To learn more about this tool, check the following video tutorail. https://support.muffingroup.com/video-tutorials/how-to-build-a-custom-header/ Thanks
    in different color sticky menu to menu header Comment by Phil January 2021
  • Hello, To achieve that, you can use the Header Builder plugin. To learn more about this tool, please, check the following video tutorial. https://support.muffingroup.com/video-tutorials/how-to-build-a-custom-header/ Thanks
    in Megamenu organization Comment by Phil January 2021
  • Hello, The pages, and post will not be lost, because they are stored in database, unless you modified the database. If you would like to learn more about it, check the following link. https://support.muffingroup.com/documentation/installation-update…
    in How can I remove betheme completely Comment by Phil January 2021
  • As you will see on the following screenshot, you have low max input time and max input vars values. https://forum.muffingroup.com/betheme/uploads/206/85Q5L4BONIUX.png Please, contact your hosting provider to increase these values: max input time to …
    in New to this! Comment by Phil January 2021
  • Please, contact us when you will get an answer from your hosting provider. If it is not the issue with your server we will provide what to do next. Thanks
    in Internal Server Error when saving Theme options Comment by Phil January 2021
  • Please, contact your hosting provider to enable it. It is urgent for us to take a look at this file. Thanks
    in Muffin Builder not updating pages after migration Comment by Phil January 2021
  • I noticed that you do not have the newest version of Betheme. Please, update it and check if the issue still appears. If this will not help, please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check it then. Thanks
    in Logo and navigation menu are too big on top in woocommerce Comment by Phil January 2021
  • Hello, 1) Please, go to Betheme -> Theme options -> Blog, Portfolio & Shop -> Blog, uncheck Author, Date, turn off the comments. https://forum.muffingroup.com/betheme/uploads/494/FFJJ2KB1JPSK.png 2,3) To change the size of the images us…
    in make new blog grid style Comment by Phil January 2021
  • Yes, it is responsive. https://forum.muffingroup.com/betheme/uploads/480/W81EX1N5GHEZ.png Best regards
    in Could you suggest me how to modify the Page to support ifame hight. Comment by Phil January 2021
  • Hello, Can you tell me what did you do to have this error? What are the steps to reproduce? Because we have tested it, and on our localhost with WP_DEBUG mode, and we could not achieve to have this error. Thanks
    in Problem with WooCommerce Product Slider Comment by Phil January 2021
  • Hello, Please share with us your PHPINFO file, it's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in button in header menu Comment by Phil January 2021
  • Hello, Please share with us your PHPINFO file, it's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in New to this! Comment by Phil January 2021
  • Please, turn off all of the plugins, resave Theme options, refresh your cache, and check if the issue still appears. If it will still persist, please, send a link to your website, so I could take a closer look at it. Thanks
    in I keep getting error message when trying to update page. New to this. Comment by Phil January 2021
  • Sorry, I misunderstood you. I noticed that you do not have the newest version of Betheme, please, update it and check it your mobile menu display correctly. If this will not help, please, turn off all of the plugins, refresh your cache and check if …
    in Mobile Navigation Cut off on some Mobile Devices Comment by Phil January 2021
  • That is great that you solved your issue ? Is there anything else I could help you? Best regards
    in Gallery is not visible on the site, but is visible in admin view Comment by Phil January 2021
  • Hello, As well you noticed, we do not support this plugin, and we do not know how it works. I think that if you want to make it work, you will have to modify the theme files, but we do not support such customization either. Best regards
    in Update of Formatting of external Form Comment by Phil January 2021
  • Hello, There is no option to add shortcode in Action Bar, but if you want to have WPML switcher ther, you can use Header Builder plugin. To learn more about this tool, please, check the following video tutorial. https://support.muffingroup.com/video…
    in shortcode in action bar Comment by Phil January 2021
  • Hello, After unchecking the Author from Post Meta section, it should disappear. https://forum.muffingroup.com/betheme/uploads/330/II53VETEJDIQ.png If you have any caching plugins, please, turn them off, resave theme options, and check if works then.…
    in Hide Author Box on "Blog Teaser" Comment by Phil January 2021
  • Hello, The only way to modify it is to use Custom CSS, and there is no option or setting to change only these particular things. Your webdeveloper should be able to help you with these changes. Best regards
    in Timeline Title Color Comment by Phil January 2021
  • Hello, I noticed that you have very old version of Betheme. Update it and check if this issue still appears. Please, head to the link we provided below, there you will find all of the informations how you can update the theme successfully. https://s…
    in Custom ID | Anchor link not working after wordpress update to 5.6 Comment by Phil January 2021
  • Please, try the following CSS Code, and check if it is what you wanted to achieve. @media screen and (max-width:767px){    .post .post-header .title_wrapper h1{    font-size: 35px!important; } } Thanks
    in Change size of blog post titles Comment by Phil January 2021
  • Please, do not share your dashboard access on the forum discussion. When we will need it we will ask you for it, and send it always only thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact I have created …
    in Problem Screen with Mobile Version Comment by Phil January 2021
  • Sorry, but I quite do not understand. Can you explain to me greater what you want to achieve, and how it should look like, please? Also, check the following link about creating a link to phone number. https://css-tricks.com/the-current-state-of-tele…
    in html problem Comment by Phil January 2021
  • Hello, If you want to use HTML for your charts, you can create them with shortcode placed in Column item. Check the following screenshot for better understanding. https://forum.muffingroup.com/betheme/uploads/429/R2HA0GGIHSL7.png https://themes.muff…
    in Layout of diagram titles Comment by Phil January 2021
  • Hello, Do you have the newest version of Betheme and WordPress? If not, please, update it. Also, please, turn off all of the plugins except WPBakery, and check if it works then. Thanks
    in I cannot edit pages of my website Comment by Phil January 2021
  • Hello, I have noticed that you have the old version of Betheme. Please, update it, and check if this issue still appears. Thanks
    in Mobile Menu Comment by Phil January 2021
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