Phil
Phil
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- Phil
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I am happy to see that your problem has been resolved. Is there anything else I can help you with? Best regards
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Hi, No, there is no option for that. As a workaround, you would have to assign a background color to every BeBuilder section in a post. Best regards
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Did you check the link I sent in my previous message? It is a link to a topic explaining how to use our license manager and how to deregister license from a domain that is no longer in use. Best regards
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We need you to revert to a backup from before an update to continue. Best regards
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Hi, If you see only asterisks in the license field, it means that the company that created your website used a theme package from an illegal source. The license field should look like this: https://forum.muffingroup.com/betheme/uploads/961/XKUA7XYNZ…
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Hi, Were you installing the Elementor version of this demo? If yes, please ensure that Elementor is active on your website. If it is active, open the home page with this builder and save it. Best regards
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We have corrected it on that page. Please check it out. Did it happen only on that page or on others too? If it happened to others as well, please tell me their names. Thanks
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1) Thanks, but I do not know what you mean by "top products catalog". Is that some category name, or else? I'm sorry, but I don't understand your goal exactly. It would be great if you could describe it in more detail. 2) Shop categories e…
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Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
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@tradeart, No worries. Everybody occasionally gets frustrated about something, and emotions run high. I am not mad, and I appreciate the apology. Also, you are right that transcripts would be useful and may shorten the time spent searching for the s…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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We will check that again. As soon as we solve this, I will let you know. Best regards
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Images uploaded directly as WEBP should make a difference. For every pre-built website we create, we convert all JPGs and PNGs into WEBP before uploading them, and we put already-converted ones into the demo. We have not tested and do not support an…
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Hi, I checked that, and it works that way. https://forum.muffingroup.com/betheme/uploads/981/WN2DG0CG3CO9.png After clicking on the link the mail agent opens on my PC with your email address. Best regards
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That is because you have doubled the Product image element. One is visible on desktop, laptop, and tablet, and the second is visible on mobile only. However, as it is still present in the website source, only the first (desktop one) changes featured…
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I do not quite understand what suggestion you are willing to hear. If, according to the plugin author, the issue is related to your website being under construction, then it will not be present when you make your website live. So I believe it is not…
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Please do not share your license key publicly on the forum, as others can see it. I have removed the screenshot that shows it from your message. Also, we provide this forum in English only. Rewrite your question in English, please. Anyway, referring…
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Please go to Betheme -> Tools, use the CSS update option, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/634/ER04L790XXPG.png Best regards
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Hi, I suggest asking on our official FB group: https://www.facebook.com/groups/betheme Best regards
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1) https://forum.muffingroup.com/betheme/discussion/comment/269116#Comment_269116 Sorry but I do not understand. Can youe explain that in more detail, please? 2) Image sizes can be adjusted in Betheme -> Theme options -> Shop -> General: ht…
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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I am not saying that a score of 76 is acceptable. I wanted to show that plugins and other resources have a huge impact on the website performance, and you cannot expect to have a perfect 100 score with aggravating tools active. Also, please check a …
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I have sent you a link to the video tutorial explaining that in the first message to you: https://forum.muffingroup.com/betheme/discussion/comment/268942#Comment_268942 Anyway, we will take your suggestion about the transcript into account. Best re…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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I can see that this part is loaded after a while from some script. It could be the reason as it does not have a fixed height, so firstly it loads with no height and causes further distortion. You can try to add custom height to this element, and che…
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Please go to Betheme -> Theme options -> Responsive ->General, and disable Content overflow option: https://forum.muffingroup.com/betheme/uploads/182/ROUVD3X9ROWI.png After that, check if the problem persists. Thanks
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Sorry, but WP login credentials do not work: https://forum.muffingroup.com/betheme/uploads/138/B9CA3CYHRX04.png Please resend them and ensure that they are correct. FTP access works, though. Best regards