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Phil

Phil

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Phil
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  • Can you share the exact names of the subdomain and sub-subdomain? If you do not want to share them publicly here, please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#…
    in Can't register site on sub-domain Comment by Phil May 2025
  • Hi @tradeart, By plain text, do you mean string-based values? Plain text is the name of a BeBuilder element, so I am not sure what you mean. Please check if you create it as described in the following video tutorial: https://support.muffingroup.com/…
    in Integration with Advanced Custom Fields Comment by Phil May 2025
  • Hi, The sticky header logo is always limited to the header height. To have higher control over that, you should use the Header Builder instead: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ With it, you can customize your heade…
    in logo shifts right when menu shrinks Comment by Phil May 2025
  • Please open Elementor settings, under Lightbox options, disable Image lightbox, and check if the issue persists. https://forum.muffingroup.com/betheme/uploads/059/33Z09DI1DKTZ.png Best regards
    in Lightbox link not working Comment by Phil May 2025
  • Hi, You are using the header style from the Theme options and there is no option to put the menu to the center. To achieve such a layout, you should use the Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best re…
    in Header Comment by Phil May 2025
  • Hi, Sidebar Menu template and (Widget) Sidebars are different things. Here is a video about Sidebar Menu templates: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Here is a video about widget Sidebars: https://…
    in Fighting with sidebar menus Comment by Phil May 2025
  • Did you purge the cache after changing your subheader image? It could be why you could not see it immediately after changing it in the post options. That is why we always recommend keeping all cache disabled on the website until you finish working o…
    in subheader image for post Comment by Phil May 2025
  • Hi, Please do not share your license key publicly here, as others can see it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed wit…
    in unbind the theme in my old webiste Comment by Phil May 2025
  • Glad I could help. Please let me know if you have any other questions or problems. Best regards
    in betheme with w3 total cache Comment by Phil May 2025
  • You have a sliding footer, which is a culprit. There is information that this style does not work with sticky wraps: https://forum.muffingroup.com/betheme/uploads/083/JOTJC2J8SZ4W.png You must decide if you prefer to have sticky wraps or a sliding f…
    in the background blur not working Comment by Phil May 2025
  • Sorry, it took a little longer. Please check it out now. Best regards
    in about theme working Comment by Phil May 2025
  • Please check the Subheader assignment now. About the intro header, I answered you in the topic here. Best regards
    in subheader image for post Comment by Phil May 2025
  • One of your plugins is the root cause. After I disabled plugins we do not support, the cart template works properly: https://forum.muffingroup.com/betheme/uploads/866/UR4FG63TUTXF.png https://forum.muffingroup.com/betheme/uploads/258/2C1F1I8UJFSJ.pn…
    in Align elements side by side Comment by Phil May 2025
  • WP login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/519/A0F80BJJGAJR.png FTP does not work either: https://forum.muffingroup.com/betheme/uploads/481/RW2X9W60EQ9N.png Please send another message, but check if they…
    in Backend icons not visible Comment by Phil May 2025
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Logo on mobile view is disappearing Comment by Phil May 2025
  • Hi, 1) Please use the following CSS code: .search_wrapper .mfn-live-search-list .mfn-live-search-list-categories{  display: none!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. 2) There is no option for that. …
    in How to hide categories from live search Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to thi…
    in subheader image for post Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Be Shop Attributes widget Comment by Phil May 2025
  • The culprit is the plugin Contact Form 7 Datepicker. It is not compatible with PHP version 8+ and causes the following error: Fatal error: Uncaught Error: Call to undefined function create_function() in /home1/agriturismodifio/public_html/wp-content…
    in Pages data lost Comment by Phil May 2025
  • We have checked that, and there could be two reasons why it happens. First, your PHP version is too new, and not all functions work properly. Please enter your hosting panel, downgrade PHP to version 8.1-8.3, and check if the problem persists. Secon…
    in add icons problem Comment by Phil May 2025
  • 1) You must add an account icon to your header template: https://forum.muffingroup.com/betheme/uploads/765/O1AKVXJKCNO9.png 2) You already have My Account page created. Best regards
    in Help with Mobile logo alignment & size recommendations Comment by Phil May 2025
  • Hi, You can control it by adjusting the padding value in Betheme -> Theme options -> Header & Subheader -> Subheader: https://forum.muffingroup.com/betheme/uploads/204/RQ6BYWMLFLFE.png Best regards
    in How to modify the subheader? Comment by Phil May 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in subheader image for post Comment by Phil May 2025
  • Hi, You can use it without problems, as local installations do not count as registered license. Best regards
    in Can i use my purchase code for a local site, then my main domain? Comment by Phil May 2025
  • Hi, Please try to exclude the scripts.js file located in /betheme/js/ in the W3 total cache settings, and check if the lightbox works correctly then: https://forum.muffingroup.com/betheme/uploads/424/UHXQAEIEJMS4.png Best regards
    in betheme with w3 total cache Comment by Phil May 2025
  • Hi, It seems that the logo on mobile you set is white: https://forum.muffingroup.com/betheme/uploads/763/A2ZXVYEQK0OO.png Are you sure that you set up the correct logo? Best regards
    in Logo on mobile view is disappearing Comment by Phil May 2025
  • Hi, You wrote beyond our working time (during the weekend), so we could not answer you. Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us…
    in register form Comment by Phil May 2025
  • Which templates do not work? I opened a couple of them, and they all load correctly. https://forum.muffingroup.com/betheme/uploads/842/X1EZA27XUJMF.png Are there any steps to reproduce your issue? Best regards
    in Some issues after theme update Comment by Phil May 2025
  • I received your private message, but you did not attach a link to your website anywhere. Please send another complete message. Best regards
    in the background blur not working Comment by Phil May 2025
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in I have the need to change the domain associated with the license Comment by Phil May 2025
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