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Phil

Phil

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Phil
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  • Hello, 1) Please, check if your website do not use some unsupported plugins and if you find some, please, disable them. All of the supported plugins are mentioned in the following link. https://themeforest.net/item/betheme-responsive-multipurpose-w…
    in Theme Upgrade cause lot of issue Version: 4.5 to 21.9.3 Comment by Phil November 2020
  • Sorry, but I cannot answer why your code is wrong because I have never used codes like yours. It is tough for me to tell why it is not correct. Best regards
    in Product Comment by Phil November 2020
  • Do you update your plugin in Betheme -> Install plugins? Did you put the license key to this plugin? Best regards
    in Can't update WP Bakery Comment by Phil November 2020
  • As I said in the previous message, if you only follow steps from the guides I sent you there should be no problem translating it. Of course, if you only encounter any problem, just let us know, and we will help you ? Best regards
    in Add multi language and WooCommerce when not are included Comment by Phil November 2020
  • Hello, If I am getting this right, you want to get rid of this "Auswahl zurücksetzen". To achive that, please, put the following Custom CSS Code in: Betheme -> Theme options -> Custom CSS & JS -> CSS. .woocommerce .variations …
    in Product Comment by Phil November 2020
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the one…
    in WP Backend DropDown Menus Stopped Working After Update to 21.9.4 Comment by Phil November 2020
  • Hello, Sorry, but I do not understand. Can you explain to me greater what you want to achieve, please? Also, please, check the following link about custom post types. https://support.muffingroup.com/documentation/layouts/ Thanks
    in Advanced Custom Fields Comment by Phil November 2020
  • That is great that you handle it ? Is there anything else I could help you? Best regards
    in Plugin install error Comment by Phil November 2020
  • 1) To have a transparent header on mobile too, please, go to: Betheme -> Theme options -> Responsive -> Header, and check "Transparent" in the "Header" section. https://forum.muffingroup.com/betheme/uploads/046/LFZIEUSFM…
    in Transparent header Comment by Phil November 2020
  • Hello, Can you tell me from which version you are upgrading? Also, please, send me a screenshot of your dashboard. Please, check if this issue appears on the other browser and if yes, please turn off all of the plugins and try to update your Theme t…
    in New License Comment by Phil November 2020
  • To remove items you pointed on your screenshot, please, go to: Betheme -> Theme options -> Blog, Portfolio & Shop -> General, and select "Hide Header Arrows", and turn OFF "Love Box". https://forum.muffingroup.com/b…
    in how to get rid of prebuild portfolio top items Comment by Phil November 2020
  • Can you send me a link to your website, please? I need to take a closer look at the source of it. You can also send me a screenshot of how your widgets are constructed. Thanks
    in front page Comment by Phil November 2020
  • Hello, If you want to hide all the comments for all of the posts, please, go to: Betheme -> Theme options -> Blog, Portfolio & Shop -> Blog, and turn OFF Comments. https://forum.muffingroup.com/betheme/uploads/212/LXU0U88GSP5X.png But i…
    in comments on posts Comment by Phil November 2020
  • Hello, I have downloaded the demo you mentioned, tested it for a while, and it does not seem to be slow. Please, check the following link about "How to speed up my site?" and try to apply these tips on your website. https://support.muffing…
    in Incredibly slow theme (medical shop) Comment by Phil November 2020
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in Breadcrumbs Comment by Phil November 2020
  • Hello, To achieve that, you can create a Custom CSS Code with a special id to resize your text. You can place all your custom codes in Betheme -> Theme options -> Custom CSS & JS -> CSS. If you need help and more explanations with that,…
    in Defined Text Size is not Responsive Comment by Phil November 2020
  • Hello, In this case you should contact your hosting provider. After looking at logs they should be able to solve your problem. Best regards
    in Can not get domain name. Comment by Phil November 2020
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in RTL issues Comment by Phil November 2020
  • Hello, Can you tell me when this happens? Is this when you try to install a pre-built website or the Betheme? If this happens when you try to install Betheme, please, tell me how you install it? In WordPress or via FTP? Thanks
    in Can't install the theme Comment by Phil November 2020
  • Hello, Can you send me a screenshot with this error message, please? Also, you can try to disable all of your plugins and update it then. Moreover, please, tell me what version of Betheme do you have. Thanks
    in Can't update WP Bakery Comment by Phil November 2020
  • I see that you do not have the newest version of Betheme and WooCommerce. Please, update it and check if Breadcrumbs are displayed correctly. Also, you can make sure if your products have proper categories selected. https://forum.muffingroup.com/be…
    in Breadcrumbs Comment by Phil November 2020
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the one…
    in YITH Whishlist Comment by Phil November 2020
  • Hello, If you use one feature from Elementor Pro, it will change your whole page and remove the Header. So if you created Footer, you need to create Header as well because that is how Elementor Pro works. Best regards
    in Elementor Footer Comment by Phil November 2020
  • Hello, Unfortunately, layouts can be used only for pages and portfolio items and there is no option to make it affect to product pages. Moreover, layouts change whole page, and there is no option to make use it for only part of the page. You can rea…
    in use of layouts Comment by Phil November 2020
  • Hello, Yes, you can have flat buttons for devices with IOS, you just need to find proper Custom CSS Code, and place it in: Betheme -> Theme options -> Custom CSS & JS -> CSS. You can try the following one, but if it will not work, you w…
    in Weird gradient buttons on apple devices Comment by Phil November 2020
  • Hello, I can see that you have SSL installed. Can you tell me how did you install it? By some plugin, or in hosting settings? You can try to turn off all of the plugins, and check if this error appears without them. Thanks
    in Plugin install error Comment by Phil November 2020
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the issue still appears. Thanks
    in Revolution Slider Not Working On Home Page Comment by Phil November 2020
  • Please, go to WooCommerce -> Settings -> Products, and from "Shop Page" dropdown menu select your main Shop page. https://forum.muffingroup.com/betheme/uploads/459/EPXUTQLV2YCX.png Thanks
    in installation pre-built website impossible Comment by Phil November 2020
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in Theme not completely installed. Why? Comment by Phil November 2020
  • To disable it, please, go to Betheme -> Theme Options -> Global -> General, and in "Image Frame" section select "Zoom | without icons" or "Disable hover effect" from "Style" dropdown menu. https://for…
    in DISABLE ZOOM&LINK IN BLOG MINIATURE Comment by Phil November 2020
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