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Phil

Phil

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Phil
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  • Hello, Please, send me a link to your PHPINFO file and I will check if the issue lay there. If you do not know how to do that check the following guide. https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Cannot save changes Comment by Phil November 2020
  • Hi @npschool, I see that your "max_input_vars" is little low. Please, contact your hosting provider to change this value to at least 5000, and check if the issue appears after that modification. Thanks
    in WPBAKERY white page Comment by Phil November 2020
  • Please, turn off all of the plugins, refresh your cache, and check if the issue still appears. Thanks
    in Update error Comment by Phil November 2020
  • Please, turn off all of the plugins, refresh your cache and check if the issue still appears. Thanks
    in The page Title is not changing Comment by Phil November 2020
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones we …
    in Different Logo for different languages Comment by Phil November 2020
  • Anyway, your website should not have any HTML errors. https://prnt.sc/vj0blo Please, try to remove all HTML tags and create them again, but this time be sure that every tag once opened will be closed and remember of rules of creating them. Thanks
    in html problem Comment by Phil November 2020
  • Please, attach a link to your website, so I will take a closer look at it ;) Thanks
    in header builder styling and deactivation Comment by Phil November 2020
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Purchase code already used. Comment by Phil November 2020
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in Revolution Slider invisible after recent update Comment by Phil November 2020
  • Can you point me what gap are you talking about? Because I cannot see any. https://prnt.sc/vioyer To get rid of overlaying header over slider, you will have to add black gap at the top of the slider that will be as big as header. https://prnt.sc/vi…
    in Gap between Menu bar and Action Bar Comment by Phil November 2020
  • Please, use following Custom CSS Code instead of the one you sent.#menu-menu-footer, #menu-menu-footer ul { background: transparent !important; } Thanks
    in Transparent menu background in footer Comment by Phil November 2020
  • Hello, Sorry, but there is no option to turn "All" categories off. You can only hide word "All" using Custom CSS Code, but it will still display all products at first. https://prnt.sc/vimlkl Thanks
    in Change categories in product page Comment by Phil November 2020
  • Hello, Can you explain me greater what is your issue? Where did you change the title of your page? Aslo, please, send me a link to your website, so I could take a look at it, and check what might be a reason. thanks
    in The page Title is not changing Comment by Phil November 2020
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in Transparent menu background in footer Comment by Phil November 2020
  • Hello, I see that you have couple of HTML errors, and this can cause the problem. https://prnt.sc/vik83u Please, be sure that you have all HTML tags closed and that you put them in proper way. Thanks
    in html problem Comment by Phil November 2020
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in unable to move muffin builder blocks Comment by Phil November 2020
  • Sorry, but it is impossible to change number of columns with basic Theme options, and you would have to do modification in the Theme files and we do not provide support with it. You can try to use "Grid 3 col" layout instead. Thanks
    in Shoppage Masonry 3 columns Comment by Phil November 2020
  • In package we provide we include basic elementor plugin which have basic elementor items bundled with our Muffin Builder items. Stuff like editing categories (using elementor) or premium elementor items require buying Pro version of the plugin. Th…
    in the betheme elements on the page builder is still locked Comment by Phil November 2020
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in Shoppage Masonry 3 columns Comment by Phil November 2020
  • Hello, Can you tell me what versions of WordPress and Betheme do you have, please? If they are not the newest ones, please, update them, and check if the issue still appears. Thanks
    in unable to move muffin builder blocks Comment by Phil November 2020
  • Hello, Can you tell me what versions of WordPress and Betheme do you have, please? If they are not the newest ones, please, update them, and check if the issue still appears. Thanks
    in Page Options on the side bar cannot move back on the page Comment by Phil November 2020
  • Hello, I can see that you have SSL installed. Can you tell me how did you install it? By some plugin, or in hosting settings? You can try to turn off all of the plugins, and check if this error appears without them. Thanks
    in Cannot update theme Comment by Phil November 2020
  • Hello, The only option I can recommend you is to add "Sidebar Widget" item on your page, and select the sidebar from dropdown "Select Sidebar" menu. https://prnt.sc/vihuye Thanks
    in Sidebar Positions - Woo Commerce Comment by Phil November 2020
  • Hello, Can you describe me in more detail what is happening to your site? Because I checked it on moblie version of your website and everything looks fine to me. https://prnt.sc/vihkag The logout is still linked to the preview of the demo. If you h…
    in the responsiveness Comment by Phil November 2020
  • Hello, To edit Footer content, please, go to: Appearance > Widgets, and there you can edit your Footer. https://prnt.sc/vihc13 To find out more about customizing your footer, please, check the following video tutorial. https://support.muffingrou…
    in Editing the "footer" of a pre-built site Comment by Phil November 2020
  • Hello, Please, send me a link to your PHPINFO file and I will check if the issue lay there. If you do not know how to do that check the following guide. https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in problem with updating Comment by Phil November 2020
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in Gap between Menu bar and Action Bar Comment by Phil November 2020
  • Can you tell me what your page should look like? Because for me it does not look like something broke. But indeed the Footer looks like one column is missing. If there is no content missing, please, select Layout "1/3 1/3 1/3" from dropdo…
    in Update error Comment by Phil November 2020
  • Hello, Did you use Muffin Header Builder? If yes, please, go to mobile display of your header, and turn off "Arrows for items with submenu" in menu options. https://prnt.sc/vigx2w https://prnt.sc/vigxb9 Thanks
    in Issue with icon on mobile Comment by Phil November 2020
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones we su…
    in Order of product information in the cart Comment by Phil November 2020
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