Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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In this situation: https://forum.muffingroup.com/betheme/uploads/051/K2TQM9GT6OK1.jpeg You can edit icon elements and reduce margins on the sides. The logo can be put into a separate section, and it should look better. Regarding having a completely …
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If after updates issue is not gone, please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also you can see if the same thing happens when…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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It is a site width which you can change in Betheme -> Theme options -> Global -> General: https://forum.muffingroup.com/betheme/uploads/923/E9RE7HBBC7AY.png And for unrelated questions, it is better to create a separate topic. Thanks
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I do not handle refunds. Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
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You can use any dummy email like "[email protected]". Thanks
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We are located in Poland, so could you whitelist it? Thanks
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When you edit a product with BeBuilder, you edit only its content, so the area that displays under the Description tab of the product. Best regards
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I have sent you a link to the supported plugins in the previous message. Anyway, I will resend it, and here is a list of them: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility https://forum.muffingroup.com/betheme/discuss…
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Hi, Do you mean the sticky navigation? If yes, it can be deactivated in Betheme -> Theme options -> Global -> Navigation & Share: https://forum.muffingroup.com/betheme/uploads/541/65JMF9P48M9R.png Best regards
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Sorry for overlooking your message. Please check it out now, and let me know if proelbm persists. Best regards
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We are checking what could be the reason.
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Thanks, I received your private message, and we are checking that. Best regards
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One of your unsupported plugins is the root cause. I disabled all plugins we do not support, and the issue is gone: https://forum.muffingroup.com/betheme/uploads/147/M5T2UARPX646.png Disable your plugins individually to find which one is the culprit…
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I do not handle the mailbox. Another person is in charge of it and forwards messages regarding forum discussions to me. That is why it is so crucial to attach all the information I mentioned in this message: https://forum.muffingroup.com/betheme/dis…
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It is taken from Betheme -> Theme options -> Global -> Buttons: Highlighted. https://forum.muffingroup.com/betheme/uploads/505/RNY3GH289EEJ.png Best regards
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Hi, These pieces of information are taken from your server. With your question, you should contact your hosting provider instead. Best regards
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No, there is no other option for that at the moment unfortunately. Best regards
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There is not enough memory on your website. See the following error: [29-Apr-2025 13:07:21 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /web/htdocs/www.eugenioruberto.it/home/wp-includes/…
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Did you regenerate thumbnails after changing this option? It can be done through Betheme -> Tools. Best regards
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WP dashboard access still does not work: https://forum.muffingroup.com/betheme/uploads/861/SMLSULMSOFK4.zip
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
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Hi, If the staging domain name follows an appropriate pattern, then there is no need for a second license key, and you can use the same one as the one you have on the main domain. You can read more about it under the following link: https://support.…
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I am always happy to help. If you have any other questions or problems, feel free to ask. Bes tregards
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Hi, Not all pages show in the dynamic data modal because some users have thousands of pages, significantly slowing down the whole builder. Anyway, you can still use dynamic data if you know the page ID, which can be easily found, for example, here: …
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Sorry, but we haven't received a message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required…
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Hi, Sorry, but I haven't received any private message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all…
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Hi, Betheme supports only simple text based values. https://www.advancedcustomfields.com/resources/shortcode/#limitations So it means that groups cannot be used and they will not work. Best regards