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Phil

Phil

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Phil
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  • Our support team is here to help guide you through the process and provide assistance whenever questions or technical issues arise. While we are unable to build or assemble the website on your behalf, we will be more than happy to explain each step,…
    in Side Cart Comment by Phil January 3
  • Hi, 1) Did you try using Stack | Center header layout? https://forum.muffingroup.com/betheme/uploads/233/95A6YRTO6UTJ.png 2) That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following step…
    in Menu needs to be centered Comment by Phil January 3
  • Hi, Please set border radius for the Icon wrapper in the Style tab of the Icon Box: https://forum.muffingroup.com/betheme/uploads/356/DV8AKWG0XDTH.png Best regards
    in Icon Box image with rounded corners? Comment by Phil January 2
  • Hi, Please do a test and remove the animation from that box. When you do that, see if the problem persists. Best regards
    in Query loop slider not loading correctly Comment by Phil January 2
  • Hi, Edit this section, and change the Navigation to none: https://forum.muffingroup.com/betheme/uploads/365/2TJKLX9GXLUP.png Best regards
    in How to remove this arrow Comment by Phil January 2
  • Edit the wrap with this ToC, and in Advanced -> Extras, change the Overflow to Auto: https://forum.muffingroup.com/betheme/uploads/170/37RX7A70D0Q5.png If this will not have any effect, you can additionally set a custom height for this wrap: http…
    in it's posible to create a scroll for Table of content ? Comment by Phil January 2
  • Hi, Can you tell the screen resolution you have this problem with, please? Thanks
    in it's posible to create a scroll for Table of content ? Comment by Phil January 2
  • Hi, That is right. We do not have a printable file for the documentation. Best regards
    in Printable documentation in pdf or doc Comment by Phil January 2
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Upgrade from 20.9.6.1 for BeTheme and plugins fails with error "The package contains no files" Comment by Phil January 2
  • Do as I described here: https://forum.muffingroup.com/betheme/discussion/comment/275195#Comment_275195 But put the cart icon in the wrap on the right. Best regards
    in Side Cart Comment by Phil December 2025
  • Hi, There is no option to do that for the menu item. As a workaround, you can use the Header Builder and put the link with a popup manually. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tu…
    in Open Popup from default Wordpress Menu Item Comment by Phil December 2025
  • FYI, note that there was never version 2.8.2, and the newest one is 28.2.1. The only option to revert to the previous version is to do it via website backup, as we do not provide older versions of Betheme. Best regards
    in Fatal error after updating to 2.8.2 when using X Product Filter for WooCommerce Comment by Phil December 2025
  • Go to Betheme -> Theme options -> Shop -> General, and set to hide the Sticky shop menu: https://forum.muffingroup.com/betheme/uploads/404/DMUUM85R7AJ7.png Best regards
    in Side Cart Comment by Phil December 2025
  • In your mega menu query loops you have a category selected that does not exist on your website: https://forum.muffingroup.com/betheme/uploads/528/R4EBV749AT6H.png https://forum.muffingroup.com/betheme/uploads/973/TBMX8OEQN94S.png When you remove it,…
    in Error on Mega Menu Comment by Phil December 2025
  • It is the following dynamic data: https://forum.muffingroup.com/betheme/uploads/541/230WXQB378NH.png Best regards
    in How to increase slider width Comment by Phil December 2025
  • Hi, Slider has pre-defined sizes, and it does not have an option to modify it. You can use Query Loop instead. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
    in How to increase slider width Comment by Phil December 2025
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Fatal error after updating to 2.8.2 when using X Product Filter for WooCommerce Comment by Phil December 2025
  • The current design you have is not optimal for modern solutions. I created a new section below with an example showing a better approach for that, so the mobile display would look better. Currently, I set this section to be hidden, but you can show …
    in Issue with Overlay Comment by Phil December 2025
  • Hi, I have checked that with Firefox, and it does not display for me as well. It seems that the image used for the mask shape does not exist on your server: https://forum.muffingroup.com/betheme/uploads/123/4N7HU101QL9F.png Please try to reupload/re…
    in Safari Number not visible bug Comment by Phil December 2025
  • We are glad we could help. Best regards
    in Question about atribute ALT for post template Comment by Phil December 2025
  • We must take a closer look at this. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. …
    in Error on Mega Menu Comment by Phil December 2025
  • I received your private message, but the user you sent credentials to does not have admin rights. Please change this user's privileges. Thanks
    in Issue with Overlay Comment by Phil December 2025
  • I did not give this to you as it generates too many other issues. I am sorry, but if you want to hide it with a CSS code, you should contact your web developer. Best regards
    in Breadcrumbes Comment by Phil December 2025
  • Hi, Please go to Betheme -> System status, and check if your server meets theme requirements. If something has a red cross, it means that this value must be increased to the minimum required value, and you must contact your hosting provider regar…
    in Whats the issue Comment by Phil December 2025
  • Hi, There is no option to hide a particular part of the breadcrumbs. You would have to hide the whole breadcrumbs. I suggest changing the Uncategorized name instead: https://www.wpbeginner.com/beginners-guide/rename-the-uncategorized-category/ Best…
    in Breadcrumbes Comment by Phil December 2025
  • Hi, The cache is the reason why you do not see changes instantly, and installing a plugin will not help. If you have not installed any caching plugin so far, it means that you have some cache tool active on your server, so regarding this, you should…
    in Plugin Comment by Phil December 2025
  • Hi, You can hide them in Betheme -> Theme options -> Global -> Navigation & Share. Uncheck this option: https://forum.muffingroup.com/betheme/uploads/082/VI3ZP82I27YA.png Best regards
    in navigational arrows Comment by Phil December 2025
  • See the following article: https://support.muffingroup.com/how-to/how-to-change-default-copyright-in-footer/ Best regards
    in change the logo Comment by Phil December 2025
  • Hi, There is no option for that. Wraps cannot have background videos. Best regards
    in Sections with video background Comment by Phil December 2025
  • Hi, I can see that single posts loads correctly: https://forum.muffingroup.com/betheme/uploads/713/JMUXF66O9FLX.png Did you handle this in the meantime? Best regards
    in I can't access the content of the single blog. I think there's some kind of issue. Can you help me? Comment by Phil December 2025
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