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Phil

Phil

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Phil
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  • After disabling Jetpack, it also displays correctly. The header is not visible, because it has the following template assigned: https://forum.muffingroup.com/betheme/uploads/211/J9WMRT8SZO8C.png And this template was empty. I have opened it and rest…
    in After new update Site has lost its menu on pages - and format in Betheme is all off template Comment by Phil April 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in logo appears very small. What should I adjust? Comment by Phil April 30
  • 1) I was checking that when I was logged in to your website. If you notice any steps to reproduce that, please let me know. 2) The line is all the way to the bottom because your section has stretch option enabled. Do you want it to stop with the las…
    in Category Megamenu Comment by Phil April 30
  • Hello, Please see the following article: https://support.muffingroup.com/how-to/how-to-fix-the-link-you-followed-has-expired-error/ Follow the steps from there and check if the problem persists. Best regards
    in Issue importing templates – “Link expired” error Comment by Phil April 30
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to…
    in Slider Revolution No Longer Showing Comment by Phil April 30
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in My current website score is very low. Comment by Phil April 30
  • Some plugins require reloading the product page to properly add a product to the cart, so if you need this plugin on your website, then the AJAX option must remain disabled. Best regards
    in Woocommerce product bundles Bug adding to cart Comment by Phil April 30
  • I wanted to describe the steps along with screenshots, but I noticed that there is a bug in filters at the moment that prevents us from configuring this properly. Please send us the WordPress dashboard and FTP access privately through the contact fo…
    in Portfolio grid to filter by name/Title Comment by Phil April 30
  • You have some custom CSS code that hides it. Please go to Betheme -> Theme options -> Custom CSS & JS -> CSS, and remove your code one by one to see which is the culprit. Best regards
    in Product gallery thumbnails not visible when set to "Outside" (single product page) Comment by Phil April 30
  • That is a good suggestion. I will pass it on to the dev team. Best regards
    in Product search results page Comment by Phil April 30
  • No, there is no option to remove it from there. It is a field for adjusting the order of the product view in a list. If you attach a link to your website, I can check if it can be hidden with a custom CSS code. Thanks
    in Catalogue mode Comment by Phil April 30
  • Hi, Please do a test, and check if the same thing happens when you switch to another theme like Twenty Twenty-Five. When you do it, please let me know about the results. Best regards
    in Page is not loading in backend which is having Elementor nested tabs Comment by Phil April 30
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/advanced-custom-fields-in-action-with-bebuilder/ There you will find instructions on how to use ACF. Best regards
    in Gallery for single product custom post type Comment by Phil April 30
  • All the previous messages I received from you looked like this: https://forum.muffingroup.com/betheme/uploads/118/N07SKS4W4Z52.png Anyway, it seems to work correctly now. During troubleshooting, we enabled WP debug, disabled plugins again, and after…
    in After new update Site has lost its menu on pages - and format in Betheme is all off template Comment by Phil April 30
  • https://forum.muffingroup.com/betheme/discussion/comment/278048#Comment_278048 In your previous private messages, the address you provided was ftp.fatcow, without the .com part. Now, credentials work properly. We are currently working on this and ch…
    in After new update Site has lost its menu on pages - and format in Betheme is all off template Comment by Phil April 30
  • I have not received any new private message from you since my last message. Did you resend credentials? Best regards
    in Client slider image size Comment by Phil April 29
  • If it works with another theme, it means that there is a bug between WPML and Betheme. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#c…
    in Articles Page Link Comment by Phil April 29
  • You have some values that are not adjusted for mobile view. For example left margin for a wrap: https://forum.muffingroup.com/betheme/uploads/983/DTTUO6K1GDSU.png or a custom width for the button: https://forum.muffingroup.com/betheme/uploads/149/C4…
    in Responsive broken after update: Positioning conflict in Wraps between old and new version Comment by Phil April 29
  • Hi, 1) No, there is no option to select particular products in the carousel. They must be at least in the same category or have the same tag. 2) If you enabled it through a plugin, it is to contact the plugin authors. In Betheme we have such option,…
    in Catalogue mode Comment by Phil April 29
  • Please contact your hosting provider and ask if your server does not have max input vars limited to 1000 somewhere. Your System status shows 5000, but after removing a few options from theme options via FTP, your theme options save correctly. In rec…
    in Can't save options Comment by Phil April 29
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, go to Betheme -> System status, and check if your server meets the …
    in Theme Option Save Option Is Giving Out Error Comment by Phil April 29
  • Hi, Thanks for reporting. I have reproduced this issue and passed it on to the dev team. We will take a look at this and correct it in the upcoming updates. For now, please use the following CSS code: .search-results #Subheader{  display: none; } .s…
    in Product search results page Comment by Phil April 29
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Updating the theme Comment by Phil April 29
  • I tried both: with, and without this part: https://forum.muffingroup.com/betheme/uploads/407/WIC78VL220C5.png https://forum.muffingroup.com/betheme/uploads/195/7QTEOJIBZB6H.png Best regards
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil April 29
  • https://forum.muffingroup.com/betheme/discussion/comment/278021#Comment_278021 Please note that I have been responding to your messages consistently; however, we are unable to move forward because the FTP login credentials you provided are still not…
    in After new update Site has lost its menu on pages - and format in Betheme is all off template Comment by Phil April 29
  • Hi, Please go to WooCommerce -> Settings -> Products, and disable the AJAX option: https://forum.muffingroup.com/betheme/uploads/111/RH804UCP061G.png After that, check if the problems persist. Thanks
    in Woocommerce product bundles Bug adding to cart Comment by Phil April 29
  • I have checked that, and I can see limited products count there: https://forum.muffingroup.com/betheme/uploads/468/AKST9AGRNNZI.png Are there any steps to reproduce this issue? Best regards
    in Category Megamenu Comment by Phil April 29
  • There was a bug in the latest update. We have corrected it on your website, and this fix will be included in the upcoming update. Best regards
    in update v.28.4.1.1 bug - blog pagination will disappear Comment by Phil April 29
  • I logged in to your website, and I can see that you use some additional plugins for WooCommerce. Some plugins require a page reload to properly add a product to the cart, so I disabled the AJAX option in Woo settings: https://forum.muffingroup.com/b…
    in Need to make site completely with black background Comment by Phil April 28
  • Hi, Did you use the filter element? If so, you can use any portfolio field like clients, websites, or tasks, assign names to this field, and later show them in the filters to be able to filter through this field. https://forum.muffingroup.com/bethem…
    in Portfolio grid to filter by name/Title Comment by Phil April 28
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