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Phil

Phil

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Phil
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  • As I mentioned, translations are unrelated to the theme, so we cannot help you with that. Theme does not have full control over design when plugins display their own content, like in your situation, where some plugins use Woo hooks to display additi…
    in Please help my problem Comment by Phil January 2025
  • Hi @webdesigner48, Remove the Entire Site condition and leave it selected in the Page Options only. Best regards
    in Popup displayed only on a specific article Comment by Phil January 2025
  • 1) You have a creative header width changed with a custom CSS code, and it makes the text is cut. Go to Betheme -> Theme options -> Custom CSS & JS -> CSS, and remove CSS responsible for that. 2) You can change the color in Betheme ->…
    in Auto Draft in menu isn't disappearing Comment by Phil January 2025
  • You must set up a Portfolio page. See this video tutorial: https://support.muffingroup.com/video-tutorials/how-to-set-up-the-blog-and-portfolio-pages/ Best regards
    in Unable to import single page Comment by Phil January 2025
  • Hi, Please go to Betheme -> Theme options -> Performance, and see if you did not disable Entrance animations. https://forum.muffingroup.com/betheme/uploads/764/SOCH4IYCGDR0.png Best regards
    in Animation not working Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Not changing to next slide Comment by Phil January 2025
  • 1) It is not possible with Icon Box Basic. I suggest using Icon Box instead and assign the top border to the container with color on hover: https://forum.muffingroup.com/betheme/uploads/903/HJBUI37OL0LN.png https://forum.muffingroup.com/betheme/uplo…
    in Site Issues Comment by Phil January 2025
  • Hi, We have never worked with this plugin, and we do not know how it works, so I cannot tell if you can use it on separate pages. You should contact the plugin author regarding this. But if it is possible, you can build a separate header with the He…
    in Menu for Woocommerce membership navigation Comment by Phil January 2025
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Be builder not working Comment by Phil January 2025
  • The CSS does not work this way and cannot change H4 to H5. To do so, you must create a custom portfolio project template, which I also recommend for all the customizations you want to make to prevent writing custom CSS codes. Best regards
    in Related Posts Settings Comment by Phil January 2025
  • Hi, We're sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find t…
    in Incompatibility between WPS Hide Login Comment by Phil January 2025
  • Hi, If you want to hide access to the post types in the WP dashboard, go to Betheme -> Theme options -> Global -> Advanced, and uncheck the ones you do not need: https://forum.muffingroup.com/betheme/uploads/080/E8ER3RN3PJER.png Best regards
    in Post Types not used Comment by Phil January 2025
  • Hi, No, there is no shortcode for that. You must use the icon element with the appropriate link within it. Best regards
    in Shortcode for social icon Comment by Phil January 2025
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Color of backend background of elements turned black Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Icon style Comment by Phil January 2025
  • Surely you can try it out, but I cannot guarantee it will help. Anyway it is good idea to try it before moving forward. Best regards
    in WooCommerce Templates are not working Comment by Phil January 2025
  • I did not say that you cannot use it. Just activate it back as you finish working on your website. Best regards
    in FRONT PAGE DIFFERENT TO BACKEND BE BUILDER... EDITS NOT SHOWING ON BACKEND Comment by Phil January 2025
  • https://forum.muffingroup.com/betheme/discussion/comment/264337#Comment_264337 It should look as you wrote here, but also add font-family, and font-weight as I showed on the screenshot above. Best regards
    in Font awesome Comment by Phil January 2025
  • No, I went straight to templates and did nothing except modify the template. Best regards
    in BeBuilder not working in Single Post Template Comment by Phil January 2025
  • Hi, Your website is password-protected. https://forum.muffingroup.com/betheme/uploads/466/LUK94Q3GLB32.png If you do not want to share your credentials publicly here, please send this information privately thru the contact form, which is on the righ…
    in black bar above the menu Comment by Phil January 2025
  • Hi, Did you verify it as described here?: https://support.muffingroup.com/faq/my-support-period-has-expired-on-support-forum/ Are you sure that you put the newest license you purchased there? Best regards
    in Support period date from provided license key is older than already existing one in database! Comment by Phil January 2025
  • Sorry, but the link you sent is not working: https://forum.muffingroup.com/betheme/uploads/655/SO8SDFO54I3P.png Are you sure that it is correct? Best regards
    in When I import a prebuilt website, it doesn't import the pages? Comment by Phil January 2025
  • The theme you currently have installed is from some pirated one, and the following code indicates that: https://forum.muffingroup.com/betheme/uploads/150/924ZJ7BBSDWD.png This part should not be there. Download a fresh Betheme package from ThemeFore…
    in Change Licence Key in wordpress admin panel Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How do I add a dedicated gallery to a template? Comment by Phil January 2025
  • Hi, I have passed it to the dev team, and they said that it will be added in the upcoming update. Before the update, you can use the following code: add_filter( 'rank_math/researches/toc_plugins', function( $toc_plugins ) { $toc_plugins['seo-by-ra…
    in Compatibility of BeTheme Table of Contents with Rank Math SEO Comment by Phil January 2025
  • Hi, I have passed it to the dev team, and we will add a feature to the BeCustom plugin that will make this field empty if this plugin is active. Best regards
    in Video Element Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in The margin of the form Comment by Phil January 2025
  • I have opened the post templates on your website, and they seem to work properly: https://forum.muffingroup.com/betheme/uploads/658/ILLLDV1D38GC.png I was able to add some elements, and save it without any issues. https://forum.muffingroup.com/bethe…
    in BeBuilder not working in Single Post Template Comment by Phil January 2025
  • The changes are visible after purging the cache: https://forum.muffingroup.com/betheme/uploads/218/6UOEKEOTONH4.png https://forum.muffingroup.com/betheme/uploads/767/YHS120ZYD4YN.png So, all your problems seem to come from an unpurged cache. Please …
    in FRONT PAGE DIFFERENT TO BACKEND BE BUILDER... EDITS NOT SHOWING ON BACKEND Comment by Phil January 2025
  • But did you try disabling them? What was the results? Was it also not working without the plugins? Best regards
    in Mobile page won't show until I start to scroll...... Comment by Phil January 2025
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