Phil
Phil
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- Phil
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Comments
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I rechecked your website, and the images on mobile look like this: https://forum.muffingroup.com/betheme/uploads/156/VYFZA47WZ6VU.png Did you handle this in the meantime? Best regards
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Hello, 1) Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find t…
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Hi, Purchase codes (license keys) are not included for plugins bundled into the theme. This is because of the Themeforest license and agreements. Of course, this applies to all themes. However, there is no need to use this code because the plugins a…
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Hi, Did you check if none of your plugins caused it by disabling them? What version of Betheme have you installed? Can you attach a link to your website? Best regards
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You can change it in the widget settings: https://forum.muffingroup.com/betheme/uploads/245/QLVIDAVT88CZ.png Best regards
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We received your message, but the FTP credentials do not work: https://forum.muffingroup.com/betheme/uploads/148/FA3E6ZBKCG1A.png Also, we will need access to PHPMyAdmin. Please correct the FTP access and send PHPMyAdmin access as you did with the p…
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Now it should work correctly. I have added the appropriate icon to your website: https://forum.muffingroup.com/betheme/uploads/608/4CA8TFENZDEY.png Please check it out. Best regards
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Hi, It is not available yet. In an upcoming update, we plan to release a new Conditional Logic with which you can show sections, wraps, or elements after someone purchases a product. So, for that, you will need a WooCommerce with a product, which wo…
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It should import all pages by selecting the content. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what migh…
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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1) Where did you get the Bethem package from? The theme registration field should not look this way: https://forum.muffingroup.com/betheme/uploads/716/9NIA7LR5FRSW.png A couple of first characters should be visible like here: https://forum.muffingro…
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We will also need FTP access to your website. Please send it as you did with the WP dashboard. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Which pre-built website are you importing? Best regards
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Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
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Hi, If you are using Responsive settings to hide elements, then they are only hidden with CSS media queries, so they are still present in website source. Only the section Hide option prevents the whole section from generating on live page: https://f…
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It is a server configuration, so I doubt that any of your actions could cause this. Maybe something changed in your hosting recently, including this modification. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please try to use the Highlight shortcode: https://muffingroup.com/betheme/elements/highlight/ Check if this is what you want to achieve. Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffingroup.co…
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Hi, 1) There is no easy way to stretch these elements. You would have to rebuild this construction so the individual icon boxes will be placed in separate wraps. So, you will have to assign border, border radius, and background to the wrap settings,…
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Please ensure that you have the most current version of Betheme installed. Moreover please turn off all of the plugins, refresh your cache, and check if the problem persists. Thanks
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The license is assigned to an account from which it was purchased. If you want to transfer between accounts, you should contact Envato support because we do not handle license and user associations. Anyway, it might still generate problems with supp…
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Your "My Account" page did not have necessary shortcode: https://forum.muffingroup.com/betheme/uploads/422/PUFZTK2TINOK.png I have added it, and everything works correctly: https://forum.muffingroup.com/betheme/uploads/629/GIW8NMFSIFHK.png…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Please purge the cache because I still see the previous view from before your change. Thanks
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It is a top padding assigned to the Subheader. You can reduce it in Betheme -> Theme options -> Header -> Subheader. https://forum.muffingroup.com/betheme/uploads/521/35R3TIAWGIMB.png For you, it is a 250px value that must be changed. Best…
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We have received your private message and are investigating that. As soon as we find anything I will let you know. Best regards
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Are there any extra steps to reproduce that? I checked your website with widths for laptop views, and it shows like this for me: https://forum.muffingroup.com/betheme/uploads/193/9JKAC6C7L6EQ.png https://forum.muffingroup.com/betheme/uploads/871/IJL…