Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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you should have tickets Id and mail, this is very clumsy! Unfortunately, our system does not work this way, so I always explain what information should be included in the private message. You did not follow my suggestions. I mentioned choosing the l…
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No menu burger shows because you must add this element, as I mentioned in my previous message. https://forum.muffingroup.com/betheme/uploads/325/AU8FAZV8I9RQ.png https://forum.muffingroup.com/betheme/uploads/382/ZB6DEG8CFHLZ.png Best regards
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Sorry, but the login credentials you sent are not working. https://forum.muffingroup.com/betheme/uploads/479/W3Z81Q3MYP7U.png Also, you did not answer if you would allow us to reinstall that demo with the database reset. Best regards
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Misconfigured URLs were the root cause: https://forum.muffingroup.com/betheme/uploads/300/NA32P99SG2MV.png You had it set as HTTP while your website has SSL and should be HTTPS. I have changed that, and global section with breadcrumbs displays corre…
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What you ask for requires file customization, which, in reference to the Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. I…
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Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
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In your template, you have a second hidden section with an add-to-cart button as well, and the text is unchanged there: https://forum.muffingroup.com/betheme/uploads/347/8X5W1D0HPR9O.png If the template has more than one add-to-cart button, the text…
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Hi, You have under construction enabled. Can you disable it for a while, please? Thanks
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Hi, We do not have such a feature for custom post types. Best regards
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I did not notice your last message. Which performance options did you disable? Also, what is wrong with breadcrumbs? Best regards
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Hi, 1) Go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check an option to hide the Subheader. https://forum.muffingroup.com/betheme/uploads/680/P80DC79MZA3L.png 2) For me the color on desktop an mobile is the same…
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We have checked your website. According to Google, all best practices have been adjusted. I consulted the dev team about font loading, and it loads as it should according to Google best practices as well. What we can suggest to improve the loading t…
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I have checked the pages you mentioned in a private message, and on neither did this problem occur: https://forum.muffingroup.com/betheme/uploads/524/GDM07SGHKFZI.png I reloaded these pages multiple times, and the images loaded correctly, and no err…
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Hello, Making anchor links (in the menu or not) is simple as creating regular links. Please head to the documentation, where you will find all required steps to do that: https://support.muffingroup.com/faq/how-do-i-link-an-anchor-on-the-same-page/ Y…
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Sorry, but we haven't received a message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the re…
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1) Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to t…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, send us the WordPress dashboard and FTP access privately t…
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Hi, Yes, it is possible. You must use responsive visibility options to hide regular menu on tablet and show menu burger element. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
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There is no setting for that. Best regards
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I am happy I could help. Is there anything else I can help you with? Best regards
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It is better to create a new topic, but I will answer you for this one here. The construction with image and text seems to be a custom one placed in a Column Text element. Instead, use an Image element for the image and Column Text for the text. Be…
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Hi, You used Header Builder, so you can create a separate menu for mobile display and use Responsive Visibility options to show it on mobile only. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Did you try using the Responsive Visibility option? See the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
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Hi, I am happy to see that the problem is gone. If you have any other questions or problems, feel free to ask. Best regards