Phil
Phil
About
- Username
- Phil
- Joined
- Visits
- 7,872
- Last Active
- Roles
- Moderator
Comments
-
Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
-
If you notice any pattern that can be followed to reproduce this issue, please let me know. Thanks
-
Hi, 1) Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. But. you must tell which sections and…
-
If you want the text to appear only in the area you marked with red box here: https://forum.muffingroup.com/betheme/discussion/comment/257206#Comment_257206 You must set padding values in Betheme -> Theme options -> Header & Subheader ->…
-
Are you sure that you build the mobile header display? https://support.muffingroup.com/video-tutorials/building-mobile-headers/ In the website source I can see that all sections are hidden for mobile. Best regards
-
Can I create a copy of your website and upload it to our environment for wide testing? After we finish, we will remove it. Best regards
-
1) The sticky logo is smaller than a regular one. If you want to have it bigger, you must change the header style to Fixed: https://forum.muffingroup.com/betheme/uploads/052/BI6JRIIGWGD6.png Or create a custom header template: https://support.muffin…
-
Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
-
Hi, We had to update the tool responsible for single-page import on these demos. Please try again now. Best regards
-
Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
-
SVGs on your website are the root cause, and you must replace them. Currently, they are constructed like this: https://forum.muffingroup.com/betheme/uploads/387/2OW143SJDA2K.png Which is incorrect because there should be no XML part. They should loo…
-
Hi, That is how this style works, and the image does not disappear, but it is overlayed with a white box. With a custom CSS, this white background can be transparent. Do you need help with writing such CSS code? Best regards
-
We have not experienced such an issue before and found nothing related to Betheme. Please try to reinstall WordPress on your website and recheck that. Please also see if the same thing happens when you switch to another theme. Best regards
-
Should I check some specific page? I opened a couple of them and they all loaded: https://forum.muffingroup.com/betheme/uploads/846/TXKD53CAMA9T.png https://forum.muffingroup.com/betheme/uploads/639/KFA6A6KJMSHW.png Best regards
-
Hello, There is no option to do this, and only option is to add a video background is by uploading a video to your media library. Best regards
-
You must use the Sidebar Menu template, and add a menu to it wich has icons assigned for the submenu. https://forum.muffingroup.com/betheme/uploads/461/SD54R25NSFYI.png Best regards
-
Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
-
Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
-
Hi, You have a Cooming Soon page enabled: https://forum.muffingroup.com/betheme/uploads/891/RBLWUUKFU4DI.png Can you disable it for a while? Best regards
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
We're sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the l…
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
1) You used an option to hide the product content in Betheme -> Theme options -> Shop -> Single product. https://forum.muffingroup.com/betheme/uploads/668/NBHUH109YZM2.png I changed it to show, and the product description shows. 2) The Quan…
-
I have deactivated all plugins except the ones we support and BeBuilder loaded. https://forum.muffingroup.com/betheme/uploads/745/J7LTK1D0T38Q.png Best regards
-
Please recheck it now. Best regards
-
Hi, 1) When you click on the Column text element, the shortcode will become unparsed. To show the parsed shortcode again, you must click somewhere else. See this video: https://forum.muffingroup.com/betheme/uploads/378/AKMDDOO044UQ.zip 2) Keyboard s…
-
Sorry, but the WP login credentials you sent are not working: https://forum.muffingroup.com/betheme/uploads/242/RPHI0CR3FKXC.png Please check them or resend the working ones. Thanks
-
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…