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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in 404 not found when creating template Comment by Phil July 2024
  • Hi, Please go to WooCommerce -> Settings -> Products, and enable AJAX add to cart: https://forum.muffingroup.com/betheme/uploads/939/L95YY0EQA8Y2.png Also, you can add a cart icon to your header. Best regards
    in Side Cart Issue Comment by Phil July 2024
  • Hello, It fetches the time from the server. I suggest you to change the timezone that will suit the result you are willing to receive: https://forum.muffingroup.com/betheme/uploads/983/HIPWG4JDKAQ2.png It is not visible anywhere, anyway. Best regar…
    in Countdown Timer calculates with wrong time Comment by Phil July 2024
  • Hi, You can set who can use BeBuilder in Betheme -> Theme options -> Global -> Advanced. https://forum.muffingroup.com/betheme/uploads/705/4POWWE35T7ON.png Best regards
    in Role Manager Comment by Phil July 2024
  • I tried to log into your FTP, but it did not work: https://forum.muffingroup.com/betheme/uploads/131/CELGECM5E9HO.png Are you sure that the login credentials you sent are correct? Best regards
    in Update any page or menu and it wipes pages created clean Comment by Phil July 2024
  • I did not understand your question at first. Please edit the wrap with this image as background, and set the background-size to contain. https://forum.muffingroup.com/betheme/uploads/490/LZM1D38GQWDR.png Best regards
    in add a new licenses (same BeTheme) to a WP site Comment by Phil July 2024
  • If you have a mobile header enabled in template options, you must manually add it to the mobile display. https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
    in Header notice bar Comment by Phil July 2024
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Header and footer Is not editable for me. Comment by Phil July 2024
  • Sorry, but I cannot log into your WP dashboard as I received this: https://forum.muffingroup.com/betheme/uploads/181/QNX3SED9ODS9.png I cannot provide the IP. Can you disable it for a while, please? If it can be unlocked for a region, we are located…
    in theme conflicts Comment by Phil July 2024
  • We have received your private message, but it is incomplete. You did not attach FTP access. Please send another message with complete data. Thanks
    in Search shows no results Comment by Phil July 2024
  • Are you sure you have no cache or other optimizing plugins active on your server? We checked your files, and everything seems fine. Best regards
    in Active menu color doesn't work (anymore) Comment by Phil July 2024
  • I have disabled all plugins except the ones we support, and BeBuilder loads correctly. https://forum.muffingroup.com/betheme/uploads/536/FG773A9LA87T.png https://forum.muffingroup.com/betheme/uploads/798/ZNZX0V2KQNL1.png https://support.muffingroup.…
    in Bug BeBuilder Comment by Phil July 2024
  • Sorry, but the FTP still does not work, and it is the same as in the last screenshot I sent you. Are you sure that you sent the correct FTP? Did you check if it works before sending it? Best regards
    in Issues with Polylang and Pop-Ups Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Search shows no results Comment by Phil July 2024
  • Hi, You can create a section in your header template hidden on the scroll. Just like in this demo: https://themes.muffingroup.com/be/lingerie/ https://forum.muffingroup.com/betheme/uploads/169/5GHHPAZA8DUE.png Or you can make it closable. https://fo…
    in Header notice bar Comment by Phil July 2024
  • We investigated it, and it the styles load on your website, but some script removes them. Do you not have some tool on the server that could cause this? If you do not recognise anything that could be the culprit, please also send us FTP access so we…
    in Active menu color doesn't work (anymore) Comment by Phil July 2024
  • Do you mean filters on the left in the sidebar? If yes, please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ Best regards
    in Laptop menu Comment by Phil July 2024
  • There were a couple of misconfigurations with wrap and element widths, so I changed them or switched to default. Best regards
    in Laptop menu Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in front end page working fine, but be builder not working in backend. Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Bug BeBuilder Comment by Phil July 2024
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-import-single-page/ Best regards
    in Add template from an other theme Comment by Phil July 2024
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
    in Portofolio doesn’t load every time Comment by Phil July 2024
  • My apologies, I mistaken that Pre-built websites can be disabled in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/251/AIT8M2SGBSDX.png You can hide the Advanced tab with BeCustom: https://foru…
    in Delete theme after use Comment by Phil July 2024
  • Thank you for the link, but I still do not know how you want to customize it. Please provide more details. Thanks
    in How to Customize Category Page Template with BeTheme Comment by Phil July 2024
  • Hi, It is a product, and this product uses a single product template. This is how your single product template looks on mobile view: https://forum.muffingroup.com/betheme/uploads/173/T2IE22SYDBBH.png https://forum.muffingroup.com/betheme/uploads/733…
    in WooCommerce product section BG distorted in mobile view Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in BeBuilder is buggy? Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Page width glitch - unexplained right margin at certain view widths. Comment by Phil July 2024
  • Hi, To edit this width, you must modify the laptop view. There is no option to adjust settings for devices between 1240 and 960px. Best regards
    in Style rules re-flow around 1240px - is there another hidden break point? Can I remove this? Comment by Phil July 2024
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Description is not appearing to products Comment by Phil July 2024
  • Try this: .mfn-header-tmpl-menu-sidebar-wrapper .mfn-header-menu .mfn-submenu{  box-shadow: none; } Best regards
    in Menu Burger Alignment Issues Comment by Phil July 2024
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