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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Bug on product options Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Module Bestseller Comment by Phil July 2024
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the list on…
    in Live Search show only First image Comment by Phil July 2024
  • Hi, You can add a code to the head of your website in Betheme -> Theme options -> SEO. https://forum.muffingroup.com/betheme/uploads/904/CNMRY8EPW1NK.png Best regards
    in Adding code to HEAD Comment by Phil July 2024
  • If you are having issues with deregistering your license key, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.  There, you will find instructions and a link …
    in My license is now used on a site that I'm gonna delete Comment by Phil July 2024
  • I tried to check that link but it constantly displays this page: https://forum.muffingroup.com/betheme/uploads/837/BZTPIRTLWHMF.png Can you disable it? Best regards
    in Issues disabling side car Comment by Phil July 2024
  • Hi, On both domains it displays like this for me: https://forum.muffingroup.com/betheme/uploads/519/S6DATFPYR1FM.png Did you handle this in the meantime? Best regards
    in Post Archive Template stopped working Comment by Phil July 2024
  • Hi, It displays like this for me: https://forum.muffingroup.com/betheme/uploads/671/20XPMD82W6CF.png Do you still need help with that or should I proceed with any additional steps? Best regards
    in Translation "Please check the terms and conditions before proceeding." Comment by Phil July 2024
  • Hi, Thanks for reporting. We will correct it in the upcoming update, but for now, please use the following CSS code: @media only screen and (min-width: 768px) and (max-width: 959px) { .mfn-be-cart .woocommerce:not(.mfn-cart-tmpl-builder) .woocom…
    in the cart is not responsive on smartphones Comment by Phil July 2024
  • If your website differs for logged and not logged users, most likely, it means that the root cause is the cache. Please ensure that you do not have any caching plugin active or tool enabled on your server. Best regards
    in Issues with Mega Menu and Product Alignment on Category Pages Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Mobile Header Comment by Phil July 2024
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the list on…
    in Tabs and shortcodes Comment by Phil July 2024
  • Sorry, but we haven't received a message from you. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the requir…
    in Bebuilder not loading Comment by Phil July 2024
  • Hi, You can install/update the bundled plugin from Betheme -> Install plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to pu…
    in Where can I get an updated plugin version Comment by Phil July 2024
  • Hi, There is no option to make the whole box clickable with the Portfolio styles. Instead, you can recreate this layout with the Query Loop and Icon Box elements. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-W…
    in Full portfolio thumbnails clickable Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Installed Website Does Not Look Like Pre-built Website Comment by Phil July 2024
  • Hi, You must edit your product template and move this box below your image. Best regards
    in Make module load first mobile Comment by Phil July 2024
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Activation of BeTheme Comment by Phil July 2024
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
    in Website Broke After Update Comment by Phil July 2024
  • Hi, I checked your link, played a little with filters, and it looks like this for me all the time: https://forum.muffingroup.com/betheme/uploads/007/9WCXVJ70B194.png Are there any extra steps to reproduce this issue? Best regards
    in issues when filtering Comment by Phil July 2024
  • Hi, Most likely, your child's theme causes this issue. Before updating, disable the child theme and check if the problem persists. Best regards
    in Site goes down when I update https://thembsconnection.com/ Comment by Phil July 2024
  • Hi, Please ensure that URLs in your WP are set correctly. See the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Also, your htaccess can redirect your website to http, so you should e…
    in Global section bug in Chrome maybe? Comment by Phil July 2024
  • Hi, 1) Use the following CSS code: .mfn-header-menu .mfn-menu-li .mfn-submenu .mfn-menu-link{  display: flex; } .mfn-header-menu .mfn-menu-li .mfn-submenu .mfn-menu-link .mfn-menu-sub-subicon{  order: 1; } .mfn-header-menu .mfn-menu-li .mfn-submenu …
    in Menu Burger Alignment Issues Comment by Phil July 2024
  • The shortcode button will take its styles from theme options. If you want to modify the button from shortcode without changing theme options, you must write a custom CSS code. Best regards
    in Modifying Code for Fancy Links & Buttons Comment by Phil July 2024
  • We do not have an ETA for that, but we hope to correct this in the upcoming update. If you need this earlier, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest…
    in Cart on the menu is not updating when changing items in checkout page Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Button Colors Changed After Update Comment by Phil July 2024
  • Hi, What you ask for requires file customization, which, in reference to the Item Support Policy, is not allowed. https://themeforest.net/page/item_support_policy So, if you want to modify files and don't know how, you should contact your web develo…
    in Show out of stock last Comment by Phil July 2024
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in "Read More" button leads to Homepage rather than single page Comment by Phil July 2024
  • Hi, Are you changing them in Betheme -> Theme options -> Global -> Buttons? Can you attach a link to your website? Best regards
    in Can't change color of prebuilt theme Comment by Phil July 2024
  • Hi, I have checked both domains and they look like this for me: https://forum.muffingroup.com/betheme/uploads/791/BDDBXIAJTRJX.png Did you handle this? Best regards
    in Issues disabling side car Comment by Phil July 2024
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