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Phil

Phil

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Phil
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  • Sorry, but we haven't received a message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the re…
    in Critical Error / SVG Image Comment by Phil March 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Text Comment by Phil March 2024
  • You must go through your elements on the website and get rid of the inline styles: https://forum.muffingroup.com/betheme/uploads/762/8TD0UXDO0T19.png Best regards
    in Your page appears to be using inline styles. Comment by Phil March 2024
  • Hi, As the message says settings related to the header are disabled. That is because when you enable the header template, you set up everything in the template, and theme options do not have an effect on the header. Thanks
    in Your site uses Templates for Header. Some options from the Theme Options may not work because they Comment by Phil March 2024
  • Can you explain in more detail what exactly you want to achieve, please? Thanks
    in read more button not working Comment by Phil March 2024
  • Hi, Add the Icon element, and in the Icon type choose Shop cart. https://forum.muffingroup.com/betheme/uploads/277/TS1IGJQOZBAU.png Best regards
    in How I sent shop cart etc in header builder Comment by Phil March 2024
  • Hi, 1) The Table of Contents does not see your first heading because you used the Icon Box element. As you can see in this element settings, ToC checks the Comumn Text and Heading element, not others. https://forum.muffingroup.com/betheme/uploads/98…
    in the Table of Contents is not working. Comment by Phil March 2024
  • Hi, 1) I have answered you regarding this in the following topic: https://forum.muffingroup.com/betheme/discussion/73663/bebuilder-photos-from-galleries-not-indexed-by-google#latest BTW please do not create duplicate discussions regarding the same m…
    in Sitemaps with images from BeBuilder Galleries / Rank Math SEO Comment by Phil March 2024
  • I have followed steps from this page https://muffingroup.com/betheme/features/custom-icons/, and everything worked correctly. https://forum.muffingroup.com/betheme/uploads/038/EW38HNR05VHH.png https://forum.muffingroup.com/betheme/uploads/265/TFJXFW…
    in Uploaded icon pack displays empty icons Comment by Phil March 2024
  • We do not see any error in this log. Do you have ModSecurity enabled on your server? If you are not sure about that, please contact your server administrator. If it is active, please ask to disable it for a while and then test if the page update wor…
    in ERROR 500 whenever i try to add a Button element Comment by Phil March 2024
  • Your single portfolio project did not have a featured image assigned. I have added it, and the portfolio project is shown in the portfolio list. Best regards
    in portfolio Comment by Phil March 2024
  • Hi, All of the themes on the Envato market are under the same license. Details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in purchase code Comment by Phil March 2024
  • Hi, I can see that the construction differs from what you show on the screenshot. Do you still need help with that? If yes, please explain in more detail what you want to achieve. Thanks
    in SideBar widget doesn't work. Comment by Phil March 2024
  • It was resolved in the last update. https://forum.muffingroup.com/betheme/uploads/758/6MZ0KA2XRGJD.png You can find the changelog here: https://support.muffingroup.com/changelog/. Best regards
    in Search page layout customisation Comment by Phil March 2024
  • I have created a new page and worked on it for over 30 minutes, and this issue did not occur. How often does it happen? Are there any extra steps I should follow? Best regards
    in Your session has expired. Comment by Phil March 2024
  • You changed your username, and it worked when I checked the license manager with the previous username. https://forum.muffingroup.com/betheme/uploads/959/04139DNMPNXA.png https://forum.muffingroup.com/betheme/uploads/576/284GQETEFUZZ.png The license…
    in Cannot deregister my license Comment by Phil March 2024
  • Try the following CSS code instead: .button_label {  text-decoration-line: underline!important;  text-decoration-color: #ece7dd!important;  text-underline-offset: 10px!important; } Put it in Betheme -> Theme options -> Custom CSS & JS ->…
    in Custom CSS on Buttons Comment by Phil March 2024
  • I am glad we could help. Best regards
    in Header and Footer Template Issue Comment by Phil March 2024
  • Sorry, but the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/386/FKQZFC8HOLOQ.png Please resend them, but ensure that they are correct. Best regards
    in portfolio Comment by Phil March 2024
  • You can use either inline CSS style like this: https://forum.muffingroup.com/betheme/uploads/839/I1Q3AM23KSD5.png Or the following CSS code: table tr td:nth-child(2n){    text-align: right; } table tr td:nth-child(2n+1){    text-align: left; } Best …
    in Table is not displayed correctly Comment by Phil March 2024
  • You must add an appropriate parameter from the link I sent you in my previous message. https://forum.muffingroup.com/betheme/uploads/892/8K7ORAMND5GE.png Best regards
    in Auto bacground youtube video play Comment by Phil March 2024
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this…
    in Your session has expired. Comment by Phil March 2024
  • Hi, Please follow the steps from the article below, and let me know about the results: https://support.muffingroup.com/faq/troubleshoot-guide/ Also, go to Betheme -> Status, and ensure that your server meets these requirements. Best regards
    in So slow i cant change anything Comment by Phil March 2024
  • I have checked that, and it seems to work correctly for me. https://forum.muffingroup.com/betheme/uploads/474/3EC0LKFJ6UNC.png https://forum.muffingroup.com/betheme/uploads/210/9JFQUD3KHMCU.png Best regards
    in Product Cateogry Issue Comment by Phil March 2024
  • We tried to enable the error report via FTP, but it did not work. You probably have some tool for that on your server, so please enable it. Or you can send us server error logs from today. Thanks
    in ERROR 500 whenever i try to add a Button element Comment by Phil March 2024
  • It seems that Classic Editor caused that. When it is disabled, it looks correct. Please check it now. Best regards
    in Header and Footer Template Issue Comment by Phil March 2024
  • Hi, The link you have sent is not working. Are you sure that it is correct? https://forum.muffingroup.com/betheme/uploads/068/FLB8PTT1TAIM.png Best regards
    in Table is not displayed correctly Comment by Phil March 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Custom CSS on Buttons Comment by Phil March 2024
  • Hi, Are you able to temporarily put your website online and send us access to it to see what might be causing this? It is hard for us to determine what could be wrong. Best regards
    in Uploaded icon pack displays empty icons Comment by Phil March 2024
  • Not left/right, but something similar can be done with Promo Box in the Header Builder. Like in this pre-built website: https://themes.muffingroup.com/be/lingerie/ https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Advert Bar only in Desktop? Comment by Phil March 2024
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