Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please edit your post, and, in the post options, set up the Open Graph image. https://forum.muffingroup.com/betheme/uploads/557/T5VE3T50E394.png Best regards
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I have checked our support center, and indeed, there might be a lack of information about this. We will improve that. I am happy I could help and glad to see that our theme suits you. Please let me know if the notifications settings you changed work…
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I would have to take a closer look at this. When the website will be online, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and…
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You have an ancient version of Betheme installed. Firstly, you should update it to the newest version and check if it works correctly then. Before an update I suggest creating a backup of your website with the Duplicator plugin. https://wordpress.or…
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Hi, If you want to hide the logo for the mobile display, you can use the following CSS code: @media only screen and (max-width:767px){ #Top_bar #logo img{ display: none!important; } } Put it in Betheme -> Theme options -> Custom CSS &…
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Please see the following article and try to follow the steps mentioned there: https://support.muffingroup.com/faq/troubleshoot-guide/ Best regards
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Hi, Glad to see that you resolved that. If you have any other questions or problems, feel free to ask. Best regards
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Happy to see that you found the culprit. If I can help you with anything else, please let me know. Best regards
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Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check that out. Thanks
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Hi, The autoplay function is disabled on most modern browsers these days. You can only autoplay videos without sound. The browser blocks this, and we cannot help you with this issue. More information about the recent changes here:https://developers.…
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Hello, To move your sidebar above the content on mobile-only, you have to use the Custom JS code. Please follow all of the steps written on this topic on our support center: https://support.muffingroup.com/how-to/how-to-display-sidebar-above-the-con…
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I can see that you edited your message, and when I was looking at your message first I did not see the login credentials. Anyway, test2024 as username and password does not work for me. Best regards
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Hi, Did you change anything on your website? It looks like this for me: https://forum.muffingroup.com/betheme/uploads/105/CS384EJXGYXQ.png Anyway, I can see that you have some caching tools enabled, which could be the root cause of your issue. Did y…
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I received your private message, but the account you sent credentials to does not have admin rights, and I could not check the root cause. Please change this user privileges to admin. Thanks
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Hi, Please see the following article and try to follow the steps mentioned there: https://support.muffingroup.com/faq/troubleshoot-guide/ Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please see the second point from the following article: https://support.muffingroup.com/how-to/how-to-remove-empty-space-in-header/ Best regards
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Hi, You can change the image size in Betheme -> Theme options -> Blog & Portfolio -> Featured image. https://forum.muffingroup.com/betheme/uploads/241/DEUJC6TBNCXO.png After changing values there remember to use option to Regenerate thu…
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Hi, Please go to Betheme -> Theme options -> Global -> General, and upload your own favicon. https://forum.muffingroup.com/betheme/uploads/482/6QNH12JOKLHA.png Note that it must have an ICO extension. For generating favicons, I suggest usin…
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Hi, Please try again now, as it should work correctly. Best regards
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Hi, 1) Go to Betheme -> Theme options -> Global -> Navigation & Share, and set the Share Box to Hide. https://forum.muffingroup.com/betheme/uploads/885/VX6UC8HG3CAF.png 2) In the same location, uncheck the Show all posts option. https:/…
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I am happy to see that you found the root cause and solved it. If you have any other questions or problems, feel free to ask. Best regards
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Please see the following article and follow the steps mentioned there: https://support.muffingroup.com/faq/troubleshoot-guide/ Best regards
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Hi, 1) All settings for the main portfolio page can be found in Betheme -> Theme options -> Blog & Portfolio -> Portfolio. If you want to create a custom portfolio layout, you can create the Portfolio template in the Templates tab. http…
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Sorry, but you sent FTP access only and did not attach WP Dashboard access. Also, FTP access does not work. https://forum.muffingroup.com/betheme/uploads/681/8JR2BZVUFUR5.png Please send another message with complete data. Thanks
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You must have a second template for categories with the Shop products element. https://forum.muffingroup.com/betheme/uploads/155/T08YODX8WZE3.png https://forum.muffingroup.com/betheme/uploads/319/U8RTSZF7T9AK.png Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help, please keep minifying plugins off because I must check your…
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Did you try using an option to regenerate thumbnails in Betheme -> Tools? https://forum.muffingroup.com/betheme/uploads/632/MXMCN7TTCOFA.png Best regards
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…