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Phil

Phil

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Phil
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  • Hi, You can update your Betheme by downloading the newest package from ThemeForest and replacing the current you have. Check if this method causes the same problem. https://support.muffingroup.com/documentation/installation-updates/#download-theme …
    in latest update Comment by Phil December 2023
  • Hi, Please go to Betheme -> Theme options -> Header & Subheader -> Extras, and there you will be able to change the link: https://forum.muffingroup.com/betheme/uploads/436/3BKAO9WC7XBC.png Best regards
    in Changes to Header Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in iframe does not show up live, only when editing on BeBuilder. Comment by Phil December 2023
  • 1) Updating Betheme does not require purchasing another copy, and you can download the newest package from ThemeForest. https://support.muffingroup.com/documentation/installation-updates/#download-theme 2) Yes, Duplicator is perfect for that. We use…
    in A problem of display Comment by Phil December 2023
  • Hi, This tool is not for registering but for checking already registered license keys. The registration process is described in our documentation page: https://support.muffingroup.com/documentation/installation-updates/#theme-registration Best rega…
    in It does not allow me to register my theme Comment by Phil December 2023
  • Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in theme license Comment by Phil December 2023
  • Hi, Please do not share your login credentials on the forum as others can see them. Anyway, I cannot access the WP dashboard because of regional restrictions. https://forum.muffingroup.com/betheme/uploads/069/F5IZGMAOL5YM.png We are located in Polan…
    in Product filter now showing Comment by Phil December 2023
  • Please turn off all of the plugins except WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this does not work, please send us the WordPress dashboard and FTP …
    in no products Comment by Phil December 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Popup on a single page Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Uncaught Error: Call to undefined function simplexml_load_string() Comment by Phil December 2023
  • Please send us the WordPress dashboard and FTP access to both of these domains privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Ple…
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Hi, Unfortunately, there is no option for that. Since WP version 6.2, WP does not allow auto-updates for themes outside wordpress.org. https://forum.muffingroup.com/betheme/uploads/443/9GJM217RA4MI.png We tried serval approaches to workaround this, …
    in Set BeThemes to automatic updates Comment by Phil December 2023
  • Hi, Please see the following article: https://support.muffingroup.com/how-to/how-to-remove-empty-space-in-header/ Thanks
    in How do change/get rid of colored Section under the Header Comment by Phil December 2023
  • Hi, Can you attach a screenshot showing what the problem is, please? Thanks
    in Homepage - How to move slider revolution below menu Comment by Phil December 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help please send us the WordPress dashboard and FTP access privat…
    in Theme Options Missing - status green - no plugins Comment by Phil December 2023
  • Hi, Please go to Betheme -> Theme options -> Global -> Navigation & Share, and there you will be able to hide it. https://forum.muffingroup.com/betheme/uploads/664/7EIIXBKAIMLW.png Best regards
    in How to deactivate Social Icons Comment by Phil December 2023
  • In the Dynamic Data list from BeBuilde settings, we inserted mostly used dynamic data. If you want to use some that were not listed there, you can try inserting the field name in dynamic data like this {postmeta:fieldname}. However, not all dynamic …
    in How to call up just the SKU without CODE: or any other prefix Comment by Phil December 2023
  • 1)Please see the following video tutorial about adjusting the slider for different devices: https://www.youtube.com/watch?v=IPaUF8UEdz8 2) Use the following CSS code: .page-id-7305 #Header {  min-height: 0px!important; } Put it in Betheme -> Them…
    in banner hide Comment by Phil December 2023
  • Hi, Which Display trigger did you set in the Popup options? https://forum.muffingroup.com/betheme/uploads/827/7OIWP3FECPZN.png Best regards
    in Popup on a single page Comment by Phil November 2023
  • Hi, Did you set up the main shop, cart, checkout, etc., pages in WooCommerce settings? Best regards
    in no products Comment by Phil November 2023
  • It does not affect some pages because not all pages have .the_content_wrapper. If you inspect https://www.paradisoperduto.org/donation-shop/ with browser developer tools, you can notice that you will not find this class there. Sorry, but we cannot t…
    in Footer template Comment by Phil November 2023
  • Hi, Do you want to remove it only from this particular page? If you change the height value to zero in Betheme -> Theme options -> Header & Subheader -> Header, then it will disappear, but on other pages, it disappears as well. To remov…
    in banner hide Comment by Phil November 2023
  • I have passed it to the dev team, and it will be corrected in the upcoming update. Best regards
    in Sticky option for wrap doesn't work Comment by Phil November 2023
  • Do you have some staging domain with an updated theme to the newest version? I need to check this website with the most current Betheme installed. Best regards
    in Issues with Muffin Builder saving edits Comment by Phil November 2023
  • Instead of a slider element, try to use Query Loop. See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-use-the-loop-builder-introduction/ With it, you have a higher control of the element's width and positioning…
    in Align elements Comment by Phil November 2023
  • I meant the link to your website and screenshots showing what you refer to. Anyway, please let me know when you confirm with your customers that after the update everything is fine. Best regards
    in Show and hide buttons disappeared in BeBuilder Comment by Phil November 2023
  • Hi, Order by ID refers to page ID: https://forum.muffingroup.com/betheme/uploads/739/DMI5E3LA1THK.png There is missing an option to order by Order. I have passed it to the dev team, and we will add it in future updates, as, indeed, there should be a…
    in Query loop Order by ID Comment by Phil November 2023
  • No, there is no option for that. If you would like to see such a feature in future updates, please let us know in the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Best regards
    in Grids in Tabs Comment by Phil November 2023
  • Hi, You must set the header body offset to "No" and ensure that your section does not have any background. https://forum.muffingroup.com/betheme/uploads/193/FJF62S13XOYA.png https://forum.muffingroup.com/betheme/uploads/330/R7IEXBLODC56.pn…
    in Customer Header Comment by Phil November 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Mobile Menue doesnt work Comment by Phil November 2023
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