Phil
Phil
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- Phil
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Comments
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Sorry, but WP login credentials you sent are not working: https://forum.muffingroup.com/betheme/uploads/627/9ZXKKHRCAXMT.png Can you resend them, please? Before sending, ensure that they are working. FTP credentials work correctly. Best regards
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I cloned one page and made modifications to it, and they were present on a live page. It is surely related to the cache. When you make modifications to your website or proceed with changes I highly recommend keeping all caching tools disabled until …
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It seems that there is still some cache on your server. We tried to edit the files to locate the root cause of this and correct that, but none of our file modifications were applied. Can you double-check that? Or maybe you sent FTP access to a diffe…
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Hi, For animated SVGs, we use Figma. See the following link: https://www.figma.com/community/plugin/980366185319754464/svg-animate Best regards
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Hi, Which text do you refer to? Can you attach a screenshot showing it, please? Thanks
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Hi, 1) Changing the menu item description color requires writing a custom CSS code. Do you need help with writing such? If yes, please attach a link to your website. 2) This could mean that your license key is used on more than one domain. Please us…
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There is some CSS that causes it. If you do not remember adding such CSS, it might come from one of your plugins. https://forum.muffingroup.com/betheme/uploads/716/QRA7AT4L76YV.png Disable your plugins one by one, and check if the problem persists. …
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With a "portfolio grid," you can only show featured images in a popup. https://forum.muffingroup.com/betheme/uploads/537/DNMDKSBA3U6J.png But that is it. If you want to show more information in the popup, you must use popup templates with …
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There is no shortcode for that. As a workaround, you can use Query Loop to display posts with a specific tag: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
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FYI, Betheme is not a plugin but a theme. It is hard to predict what caused this issue as there might be various reasons. If this happens again, try to memorize the actions you took, and let me know. This message could mean that your license key is…
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But max input vars are still unchanged. Did you manage to contact the server administrator to increase the master value? Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Sorry, but I quite do not understand. Can you explain in more detail what is happening? It would be best if you also attach a screenshot showing that. Best regards
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Hi, Header Builder is a part of the Betheme package. See the following video tutorial about it: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Also, go to Betheme -> System status, and check there if your server meets them…
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WordPress update was unrelated. I was logged into your website at the same time when you proceeded with the WP update. It is related to the option to load styles inline in the header. For a test, I switched to the External file, and the under constr…
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Your screenshot looks like you just switched the theme to another one. Go to Appearance -> Themes, and switch back to Betheme. If you have not changed your theme, I suggest changing passwords to the accounts you have in your WP. Best regards
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Always happy to help. Have a nice day too ?
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We checked your website and decided that this feature we added will be changed to an optional option instead of a permanent change. Most likely, it will be introduced in the upcoming Betheme update. Best regards
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There was a bug in the theme files, which we corrected, and now it works correctly. Please check it out. Best regards
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Hi, All of the themes on the Envato market are under the same license. Details: https://themeforest.net/licenses/standard. You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme lice…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
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Hi, One of your custom CSS causes it. I temporarily removed custom CSS from Betheme -> Theme options -> Custom CSS & JS -> CSS, and the display was correct: https://forum.muffingroup.com/betheme/uploads/231/JFYHT6PGEONE.png To find the …
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From this error, we assume that your server is also not configured enough for WooCommerce. Please let us know when you get an answer back from the server administrator. You can also tell them that max_execution_time can be increased to 120. Now you …
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Hi, Sticky wrap works correctly for me: https://forum.muffingroup.com/betheme/uploads/229/YL45FLR3F3ZM.png Are there any extra steps to reproduce this issue? Best regards
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Sorry, but we cannot take responsibility for plugins that are not ours. As I showed you in the screenshot, the issue does not come from Betheme or incompatibility between Betheme and WPBakery but from WPBakery directly. Also, we cannot make modifica…
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We are not blaming anything/anyone. Only from our experience do we know that, in many cases, the problem is related to some unsupported plugin, or cache that was not purged. It is a standard troubleshooting procedure. These links are for accessibili…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hey, Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum…