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Phil

Phil

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Phil
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  • I have checked your website now, and this popup works correctly for me. Did you handle it in the meantime? https://forum.muffingroup.com/betheme/uploads/870/XHLDJIFD7XFL.png Also, this popup is not controlled by JS but by PHP, so delaying JS does no…
    in The buttons is unclickable in login popup. Comment by Phil June 2023
  • Hi, We will also need your license key and FTP access. Please send it as you did with the WP dashboard. Remember to attach a link to this forum discussion. Best regards
    in Problem with a migration Comment by Phil June 2023
  • In the translated version of your page you did not assign Functional button option, and popup ID. https://forum.muffingroup.com/betheme/uploads/974/TAGKBDAVLUGQ.png After the assignment, the popup works correctly. https://forum.muffingroup.com/bethe…
    in Popup and WPML Comment by Phil June 2023
  • Hello, Please do not share your credentials publicly on the forum because others can see them. Instead, use the contact form that Albert provided. Anyway, your WP dashboard is not accessible. https://forum.muffingroup.com/betheme/uploads/297/6JTF8KI…
    in Does not display the active item Comment by Phil June 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the req…
    in Few problems with demo Comment by Phil June 2023
  • Hi, If you do not see your license registered in our API license manager, it could mean that it did not register correctly on your domain. Go to Betheme -> Dashboard, deregister your license key, and register it again. After that, your problems s…
    in Upgrade fails, Pre-built modules fail to add to page, pagebuilder fails. Comment by Phil June 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in White bar appearing on first load Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Active Link border Comment by Phil June 2023
  • Hi, Please turn off all of your plugins, and try to import that demo again. Also, go to Betheme -> System status, and ensure that your server meets theme requirements. Best regards
    in Theme Not Loading! Comment by Phil June 2023
  • 4) In Appearance -> Menus, you can choose icons you upload to your media library. https://forum.muffingroup.com/betheme/uploads/095/84VJWUJJ8BYY.png 7) The tablet view starts below 960px, and it works correctly. https://forum.muffingroup.com/beth…
    in logo changed but will not updated on frontend Comment by Phil June 2023
  • Hi, You can set your own text in Betheme -> Theme option -> Footer in the Copyright field. https://forum.muffingroup.com/betheme/uploads/914/XO8CGTVCL7NV.png The button can be modified in Betheme -> Theme options -> Header & Subheade…
    in I cant fine place to change information Comment by Phil June 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch to another theme like Twenty Twenty, and see if the same thing happens with it. Thanks
    in ERROR CREATING A NEW PAGE Comment by Phil June 2023
  • Great to see that you found the root cause. If I can help with anything else, please let me know. Thanks
    in 4privacy Comment by Phil June 2023
  • Hi, I was able to reproduce it on my environment and passed it to the dev team. We will take a look at this. Best regards
    in Popup containing autoplay video does not stop when popup closed Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Change appearance of languages ​​in the responsive menu Comment by Phil June 2023
  • Hello, 1) Can you attach a link to this page, please? It will surely help us to know what exactly you refer to. 2) These tabs are divided into separate elements, and there is no option to put them in tabs with custom templates. Best regards
    in Product/Collection Pages issues (Hn tag + Product Tab) Comment by Phil June 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Switching between editors breaks my custom fonts Comment by Phil June 2023
  • 1) Blog page populates with posts automatically and can be controlled in the theme options. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-and-manage-a-blog-page/ 2) The "UNDERWEAR" t…
    in template Comment by Phil June 2023
  • It will be fixed in the upcoming update, the link that should lead to Theme options has a typo. Anyway, you can modify your header in the Theme options. https://support.muffingroup.com/video-tutorials/how-to-set-up-header-in-betheme/ Best regards
    in Pre-Built Website - Not able to edit the header Comment by Phil June 2023
  • Hi, I have checked your website, and it looks correctly to me. https://forum.muffingroup.com/betheme/uploads/017/CLRMQNSQ9SA2.png Did you clear the WPRocket cache? If not, please do that. Also, please clear your browser cache. Thanks
    in Problem in checkout with woocommerce Comment by Phil June 2023
  • Hello, 1) There is no option to move this part to the bottom of the article. 2) You can disable it for all posts in Betheme -> Theme options -> Blog & Portfolio -> Blog. https://forum.muffingroup.com/betheme/uploads/839/2TP7B1618B87.png…
    in How to re-design an article page Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Product Backend not showing the right template Comment by Phil June 2023
  • Hello, Templates in Import/Export are for page templates only. Please see the following video tutorial about the global sections and wraps: https://support.muffingroup.com/video-tutorials/global-sections-wraps/ Best regards
    in Templates list not showing in Import/export Comment by Phil June 2023
  • Hello, It it an icon element. You need to edit the header template to modify it. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/ Best regards
    in Change sales menu item Comment by Phil June 2023
  • Hi, Please go to Betheme -> Theme options -> Global -> Advanced, and ensure that you do not have templates disabled. https://forum.muffingroup.com/betheme/uploads/873/4CJV7B13VAZM.png Thanks
    in Edit Header Error Comment by Phil June 2023
  • Hi, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check it out. Notice! Please attach a link to this forum discussion…
    in An error occurred while processing, please check XHR in the JS console for more informations Comment by Phil June 2023
  • Hi, The error message seems to refer to one of your plugins. Did you try disabling it? If not, please do it. Thanks
    in Devtools failed to load source map? Comment by Phil June 2023
  • What you ask for requires file customization, which in reference to Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how you should contact your web developer. Item Po…
    in Product Image & Top Menu 'Fade In' (How Can I Disable this?) Comment by Phil June 2023
  • Hi, There is a bug with that, and it will be fixed in the upcoming update. If you want us to correct it on your website, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://them…
    in BeWhiskey2 theme max products per page is 12, unable to turn off pagination Comment by Phil June 2023
  • Sure, I removed the last modification. You can use the Header Builder if you want to customize your header greater. See the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in hide the right side of the top bar in the tablet view Comment by Phil June 2023
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