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Phil

Phil

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Phil
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  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Side cart dont work on cached page Comment by Phil July 2023
  • Hi, 1) The _be_setup_wizard_demo page is automatically created and is necessary for the setup wizard, but it should be automatically removed after finishing using the setup wizard. If it was not deleted, you can remove it yourself without any worrie…
    in Issues accessing the Betheme editor. Comment by Phil July 2023
  • I have passed your suggestions on to the dev team. We will take a look at this and see the best solution for that. Thanks
    in Popup Builder and caching challenges Comment by Phil July 2023
  • Hi, Yes, that is correct. BeBuilder does not work with events from The Events Calendar. However, changes we made in our builder through recent updates allow us to overcome some limitations we had before. If you would like to see the feature where ev…
    in The Events Calendar & BeBuilder Comment by Phil July 2023
  • @OutlineMarketing, Did our builder start to work correctly for you when your hosting provider deactivated mod_security? Best regards
    in Content keeps disappearing Comment by Phil July 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Please also tell me which demo you…
    in XHR Error? Comment by Phil July 2023
  • Hi, Please open the header template, edit the hamburger menu element on mobile view, and check if the menu is assigned there. https://forum.muffingroup.com/betheme/uploads/351/80IXEB2AFF8C.png Choose it if it is not selected, and see if the problem …
    in Marketing2 Template Menu doesn't work on mobiles Comment by Phil July 2023
  • Hello, You can change that in Betheme -> Theme options -> Translate -> Blog & Portfolio. https://forum.muffingroup.com/betheme/uploads/722/HE7UP9AZIE81.png Best regards
    in Change language in Post Comment by Phil July 2023
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in BeTheme Update File is empty Comment by Phil July 2023
  • Hi, Please see the following link, and ensure that you set up your contact form correctly: https://contactform7.com/setting-up-mail/ If your contact form is set up correctly, you should contact Contact Form 7 support regarding your problem. Best re…
    in Contact form not sending emails Comment by Phil July 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access pri…
    in Mobile menu is not working properly Comment by Phil July 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access pri…
    in BeTheme completely broken after updating to new version Comment by Phil July 2023
  • Hi, It cannot be done via CSS, and to change that, you would have to modify theme files in which we do not provide help. However, you can use Query Loops to recreate the testimonials slider and use <p> tag instead of <h5>. See the follow…
    in How to change BETHEME-TESTIMONIALS H5 NAME into P Comment by Phil July 2023
  • Hello, 1) Please see the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle this. 2) Also, can you explain greater what you mean by: but your theme has …
    in siqve006 Comment by Phil July 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Setup Wizard - Import data - No progress Comment by Phil July 2023
  • Hi, I can see that the sticky header appears on your website. https://forum.muffingroup.com/betheme/uploads/704/HNRA86QDPMMI.png Did you handle this in the meantime? Best regards
    in Tob bar disappearing after last update Comment by Phil July 2023
  • 1) The popup has the condition to display only once, so if somebody already clicked to pass through the popup, it will not show again. You can change to display this popup every time. https://support.muffingroup.com/video-tutorials/popup-builder-int…
    in template Comment by Phil July 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Slider disappears Comment by Phil July 2023
  • You are welcome. If I can help with anything else, please let me know. Best regards
    in Moving pages from one pre-built website to another Comment by Phil July 2023
  • Hi, I can see that you use the Column Text element. Please try the List element instead. With it, you can set color globally for icons in the style tab or individually for each icon. https://forum.muffingroup.com/betheme/uploads/363/WYK38DJUOI9T.png…
    in How do I change the color of an icon for the lists? Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Comment by Phil July 2023
  • Hi, Please do not create duplicate discussions. I answered you in the first one you created. Best regards
    in De-register & re-register question ! Comment by Phil July 2023
  • Hi, I used the credentials that you sent me to another topic and found out that the Autoptmize plugin causes it. https://forum.muffingroup.com/betheme/uploads/817/X7YKBRM8SASD.png In the screenshot, you can see how it looks when this plugin is disab…
    in the bar color font changes from editing view and live view of the page single event Comment by Phil July 2023
  • Hello, No, there is no option to change that. Best regards
    in Exiting BeBuilder Comment by Phil July 2023
  • 1) If you want to show a sidebar at the top, you can use the Custom JS code. Please, follow all of the steps written on this topic on our support center: https://support.muffingroup.com/how-to/how-to-display-sidebar-above-the-content-on-mobile/ You …
    in Sidebar with Filters Comment by Phil July 2023
  • Hi, If you want to choose specific pages or posts, you can use dynamic data. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/dynamic-content-in-the-bebuilder/ If posts to display share the same category, you …
    in Choose pages to not posts to display Comment by Phil July 2023
  • You can use the Toggle element in combination with Column Text. https://forum.muffingroup.com/betheme/uploads/256/52XZO12A5KVM.png Best regards
    in Limit number of words to display Comment by Phil July 2023
  • Hello, If you use a header from theme options, you need to create a language menu, and in the Display location, choose Social Menu Top. https://forum.muffingroup.com/betheme/uploads/865/HDTBKHZUP6GL.png If you use a header template made with Header …
    in WPML action bar Comment by Phil July 2023
  • Hi, The site will work for the moment of the deregistering, but when you finish migrating your website, you must remove your website from the old domain. Using one license for multiple domains (except subdomains and staging domains) violates license…
    in Help me understandi - De-registering !! Comment by Phil July 2023
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-404-custom-post-type-error/ There you can find out how to handle this problem. Best regards
    in 404 Page when trying to use the BeBuilder on Single product template Comment by Phil July 2023
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