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Phil

Phil

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Phil
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  • Hi, Thanks for reporting. I have passed this to the dev team, and we will take a look at this problem. Best regards
    in Submenu border radius definitions error Comment by Phil June 2023
  • Hi, Please turn off all of the plugins, and check if the problem persists. Moreover, head to Betheme -> System status and ensure that your server meets theme requirements. If this will not help please send us the WordPress dashboard and FTP acces…
    in An error occurred while processing Comment by Phil June 2023
  • Hi, Did you use Builder -> SEO option in BeBuilder? Plugins like YOAST do not recognize BeBuilder content easily. Please see the following article about it: https://support.muffingroup.com/faq/builder-seo/ Thanks
    in How do i improve the readability in yoast SEO Comment by Phil June 2023
  • Hi, Except for Betheme -> Dashboard (which shows a button to update the theme if an update is available), you can check the current version in two places. In Betheme -> System Status: https://forum.muffingroup.com/betheme/uploads/438/PQTF934LA…
    in Where one can see the current version of Be? Comment by Phil June 2023
  • Hi, Did you manage to restore your home page? https://forum.muffingroup.com/betheme/uploads/496/RH3WR1EC4KDF.png I can see that it now displays sections from your first screenshot. Best regards
    in Missing Section and Images on Home Page Comment by Phil June 2023
  • I meant the native search built into WordPress. See the following screenshots: https://forum.muffingroup.com/betheme/uploads/841/LYOT80B009MW.png https://forum.muffingroup.com/betheme/uploads/806/6JW3062EQ511.png As you can see, even in a default th…
    in Search isn't recognizing SKUs Comment by Phil June 2023
  • I have passed this info to the dev team, and we will take a look at this problem. For now, I suggest disabling the parallax option. Best regards
    in Background mobile is overwritten by background desktop Comment by Phil June 2023
  • There is a background overlay that causes this issue. When you clear this field, the display will be correct. https://forum.muffingroup.com/betheme/uploads/420/0I4L15JOT1WP.png I can see that there is a bug with opacity set to zero, so I will pass i…
    in Parallax error Comment by Phil June 2023
  • In Elementor site settings, there is an option to stretch sections to a particular container. I have set up #Content, set stretch to your section. https://forum.muffingroup.com/betheme/uploads/455/JKXWJS3W02U0.png https://forum.muffingroup.com/bethe…
    in Betheme Boxed Layout with Elementor (full width) Issue Comment by Phil June 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Problem with Mobile Menu on Version domaine.com/# Comment by Phil June 2023
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Problem with Updating to Version 27.0.7 Comment by Phil June 2023
  • Hi, There is an option to hide a category from filters with CSS, but there is no setting to exclude this category in the theme options. However, I am not sure to what part of your website you refer to. Can you attach screenshot showing that, please?…
    in It is possible to exclude categories from a blog Comment by Phil June 2023
  • You had a problem with mixed content on your website, which I corrected. See the following link about it: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ It corrected the problem with full-width. Also, i…
    in Advanced Map Height Comment by Phil June 2023
  • In your Betheme dashboard, I can see that the license key has weird hashing (first two parts before dashes should be visible), which could mean that your database was modified or you have installed a pirated version of Betheme. https://forum.muffing…
    in Set pre-built header. Comment by Phil June 2023
  • Hi, Can you tell me what errors appear, please? Can you update PHP to 8.2 so we can see them, please? Thanks
    in Trying to move my website to PHP 8.2 but some errors appear Comment by Phil June 2023
  • Hi @mecpartners, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not u…
    in Blog Module Comment by Phil June 2023
  • Hi, Are you using Footer builder, or did you create it with widgets? Can you attach a link to your website, please? Thanks
    in FOOTER MULTILENGUAJE Comment by Phil June 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Embed code not working, won't let me save Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in change appearance in the menu Comment by Phil June 2023
  • Hi, Did you ensure that you have the shop page set in the WooCommerce settings as described in the topic you mentioned? https://forum.muffingroup.com/betheme/uploads/423/55AO94PY64ML.png If not, please do that. If you already have it set up, please …
    in Unable to edit shop archive templates (BeTheme v27.0.7) Comment by Phil June 2023
  • Hi, You can change the size in Betheme -> Theme options -> Shop -> Products list. https://forum.muffingroup.com/betheme/uploads/442/ZJBR9AZG8CI5.png Best regards
    in Can't edit size of WooCommerce Single Image Thumbnail Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Background mobile is overwritten by background desktop Comment by Phil June 2023
  • Hello, 1) Go to Products -> Attributes, choose an attribute that displays the dropdown menu, and uncheck Show in loop option. https://forum.muffingroup.com/betheme/uploads/770/PDLV7PF3IJEY.png 2) Go to Betheme -> Theme options -> Shop ->…
    in How do I remove this (choose an option) (select option) Comment by Phil June 2023
  • Hi, Betheme base on the WordPress search feature. If you would like to enable search for SKU, you would have to use a plugin for that or modify the files but we do not provide help with such customization. Best regards
    in Search isn't recognizing SKUs Comment by Phil June 2023
  • Hi, Please go to Betheme -> Theme options -> SEO, and set up SEO fields with our own data. For more customization, I suggest using a plugin for that, like RankMath or YOAST. Best regards
    in How to edit or remove verbiage on link paste. Comment by Phil June 2023
  • Hi, Your staging domain is protected with a password. Can you send it, please? Thanks
    in After updating the Be theme webpages are breaking up during the page loading Comment by Phil June 2023
  • Can you explain greater what you want to achieve, please? Thanks
    in blog issue Comment by Phil June 2023
  • The plugin that we support and I can recommend is the events calendar. See the following link: https://theeventscalendar.com/ Best regards
    in BeBuilder Editing issue Comment by Phil June 2023
  • This demo uses a header style from theme options. All styling options are in Betheme -> Theme options -> Header & Subheader. Please see the following video tutorials: https://support.muffingroup.com/video-tutorials/how-to-set-up-header-in-…
    in Edit pre-built header. Comment by Phil June 2023
  • I do not see the CSS code I sent you on your website. Please use it, and the display should be correct. Thanks
    in Displace footer on z-index Comment by Phil June 2023
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