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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Elementor conflict - the preview could not be loaded Comment by Phil June 2023
  • To be sure that one of your plugins is the culprit, you can disable them for a day. Especially check optimizing plugins if you use any. Our theme does not erase anything over some time, and usually, it is caused by server tools or plugins. Best reg…
    in Pages are not showing the right content Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in My logo imagen fails Comment by Phil June 2023
  • 1) After changing the image size, did you use the tool to regenerate thumbnails? If not, please do that, and check if the display is correct. https://forum.muffingroup.com/betheme/uploads/767/GOQV7CR1S64W.png 2) There is no option to create a post t…
    in blog issue Comment by Phil June 2023
  • Sorry, I did not notice your last message before sending my answer. Let me check that. Thanks
    in Performance update Comment by Phil June 2023
  • Did you change anything in the meantime? Now I could not access the WP panel. https://forum.muffingroup.com/betheme/uploads/532/WQ0ED1UPHK55.png FYI the FTP works properly now. Best regards
    in Products not showing up when changing filters Comment by Phil June 2023
  • Your CDN is the culprit. I have disabled it, and your website displays correctly. https://forum.muffingroup.com/betheme/uploads/730/6KKSQL4R6S70.png https://forum.muffingroup.com/betheme/uploads/084/OMUGU5745AMJ.png You must log into it, clear its c…
    in Site broken after the latest update Comment by Phil June 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inf…
    in Impossible to modify any pages with BeBuilder 27.0.7 Comment by Phil June 2023
  • Hi, Is your betheme up-to-date? Did you try disabling plugins to see if they do not interfere with it? If you answered "yes" to both of these questions, please send us the WordPress dashboard and FTP access privately thru the contact form,…
    in switch back from Builder Style "Live Builder" to "Blocks"? Comment by Phil June 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Problem with automatic switch from Builder Style "Blocks" to "Live Builder" Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to hide the content inside the red box on the image？ Comment by Phil June 2023
  • Hi, Please open this element settings, and in the style tab, you will find an option to change the background. https://forum.muffingroup.com/betheme/uploads/095/B8XRFH5Q3OR2.png https://forum.muffingroup.com/betheme/uploads/707/RT7EZ0I3R2PB.png Best…
    in Client slider element - Background & Rollover BG color setting Comment by Phil June 2023
  • I have checked your website, and it displays correctly when I am not logged in. https://forum.muffingroup.com/betheme/uploads/092/6B60JKA5CH41.png Did you handle this in the meantime? Can you recheck that, please? Thanks
    in Performance update Comment by Phil June 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, please see the following video tutorial: https://support.muffingroup.com/video-tutorials/unexpected-issues-after-theme-update/ Thanks
    in Generating page local CSS forever Comment by Phil June 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, on your video, I can see that your System status shows that your server does not meet theme requirements. Please contact your server adminis…
    in Set pre-built header. Comment by Phil June 2023
  • Hi, We had to update the tool responsible for the single-page import on that demo. Please try again now. Thanks
    in Single Page Import not working Comment by Phil June 2023
  • The main shop page and product categories are shop archives pages, and usually, one template is assigned for all archive pages. I have made adjustments to your website. Please carefully check them. I created Template for the main shop page, where I …
    in How to edit the template Comment by Phil June 2023
  • It is a third-party plugin that we do not support, so that is great that you found the root cause. Also, thank you for sharing the solution, it would be undoubtedly helpful for others. Best regards
    in Function id was called incorrectly error Comment by Phil June 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Can't change section / text / images Comment by Phil June 2023
  • The point is that I cannot replicate it, and I can see this issue only on your website. So your WP dashboard access is crucial. Best regards
    in How to position section video in center Comment by Phil June 2023
  • Hi, Can you tell me what pre-built website you use, please? Also, it would help if you attach a link to your website. Thanks
    in Edit pre-built header. Comment by Phil June 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in background wrap image doesn`t support {featured_image} Comment by Phil June 2023
  • 1) Please try the following CSS code: .blog .blog_wrapper .post-desc{    padding-top: 0; } .blog .blog_wrapper .post-desc .post-head .post-meta{    margin-bottom: 0; } Please put it in Betheme -> Theme options -> Custom CSS & JS -> CSS.…
    in blog issue Comment by Phil June 2023
  • Hi, It could mean that some tool on your server erases it. It would be best to contact your hosting provider and ask about it. When you do that, please let me know what they said. Thanks
    in Pages are not showing the right content Comment by Phil June 2023
  • Hi, Can you explain that greater, please? Do you mean the whole page layout or the navigation menu breakdown? Best regards
    in Responsive size Comment by Phil June 2023
  • Hi, You can set it up in Betheme -> Theme options -> Global -> Buttons. This is the Highlighted button style. https://forum.muffingroup.com/betheme/uploads/687/W27T8INOH9O7.png Best regards
    in Comment submit button Comment by Phil June 2023
  • Open your shop archive template, and in the Shop Products element options, open the style tab, and in the Price typography, set up the font size. https://forum.muffingroup.com/betheme/uploads/507/5IWH5EM1NZ3K.png Best regards
    in Compare Products Comment by Phil June 2023
  • WP Rockets "Remove unused CSS" removes content from all style tags with no exclusion. There are two options to resolve that: 1) Turning this option off in the WP Rocket settings, which will slightly extend website loading time. 2) Coping c…
    in Performance update Comment by Phil June 2023
  • 5) I selected this image again, and it appeared. Please check it out. 4) Icons can be added in Appearance -> Menu in the menu settings. https://forum.muffingroup.com/betheme/uploads/933/MQN9XN85WK0Q.png https://forum.muffingroup.com/betheme/uploa…
    in logo changed but will not updated on frontend Comment by Phil June 2023
  • I edited the page you mentioned in the private message and could not notice any problems. https://forum.muffingroup.com/betheme/uploads/260/7OUXKHMMLVFE.png https://forum.muffingroup.com/betheme/uploads/050/V1FTOL5OLAP4.png Tried both in Live and Bl…
    in BeBuilder Editing issue Comment by Phil June 2023
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