Phil
Phil
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- Phil
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Hi, Great to see that you handled it. Is there anything else I can help you with? Best regards
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I have made some modifications to your header (turned off the fixed option; it is not needed when you have a sticky header), and now it does not appear on the scroll on the mobile version. Please check that. Thanks
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Did you change anything on the website? After I logged in, and was navigating on the dashboard critical error appeared. Best regards
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Sorry for not answering. We have corrected it on the website you sent, and this fix will be included in the upcoming theme update. We will release an update next Monday if we do not encounter any obstacles. Best regards
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No, we will implement it directly on your website when we correct all problems that occur. Of course, these fixes will also be available in the next theme update. Best regards
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Indeed there is something incorrect, and we are deeply investigating this. As soon as I will know anything, I will let you know. Sorry for the obstacles. Best regards
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I have reuploaded this image, and it showed up correctly. Were any additional plugins active except the ones required for that demo? Best regards
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The icons cause that. I created a new page BeSupport test page where copied content from your page, and removed the icons, and it saves correctly. Please check the page I created. Best regards
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please keep minifying plugins off because I need you to c…
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Your server does not meet theme requirements. https://forum.muffingroup.com/betheme/uploads/136/MWTEOYJ58Y1Z.png Please contact your server administrator to increase these values to recommended ones. Best regards
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Hello, 1) Do you mean option in Theme options -> Performance? 2) When you disable all other plugins and leave only the ones you mentioned is it still slow, or the performance improve? Best regards
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Hi, Can you please attach the link to these tags you assigned templates to? Also, can you tell me exactly how they should differ? Thanks
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In your wp-config file, you have code that disables BeBuilder, and it was causing the template tab not to appear. We have made a modification in your files, and now this tab is available, and you can edit the header template. Best regards
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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Sorry, my bad. Anyway, please reinstall the Slider Revolution and recheck that. Best regards
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Hi, All of the themes on the Envato market are under the same license. Details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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It would require many customizations, and we help with major ones. If you need to adjust it with CSS you would have to contact your web developer. Best regards
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Please go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check an option to hide the Subheader. https://forum.muffingroup.com/betheme/uploads/336/BA24HBBYADPT.png Moreover, head to Betheme -> Theme options -> …
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Thank you. I received your message, and we are investigating this problem. Most likely, it is related to WPML, but we keep looking at this. Best regards
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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Did you perform any changes on your website? There could be some problems with this particular demo, and I want to import it again to your website with a database reset. Best regards
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In the template set, I changed the sidebar to Default so that it will take widgets from the correct place. https://forum.muffingroup.com/betheme/uploads/108/T6MQL6HJIJ52.png If you want to open it with a button, change the layout to off-canvas. Also…
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If you have a sticky header, tablet, and mobile version, each of them has its own separate elements, and each menus. We might change it but for now, it will display this way. Best regards
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Hi, Please do not create duplicate discussions. I will answer you in the first you created. Best regards
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Hi, I suggest using the Header Builder for that. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ With it, you will be able to achieve that easily. Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks