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Phil

Phil

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Phil
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  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussion. Thanks
    in Custom mobile header height with LayerSlider Comment by Phil April 2023
  • I regenerated CSS files, purged the cache, and now styles are assigned properly. https://forum.muffingroup.com/betheme/uploads/365/7X8RX8ORSLVO.png https://forum.muffingroup.com/betheme/uploads/175/2ELFW1UKPD82.png Please check it out. Best regards
    in Nothing from the back end show up in the front end Comment by Phil April 2023
  • Hello, Please update PHP to at least version 7.4, and the problem will be gone. Best regards
    in Parse error Comment by Phil April 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Problem with image gallery plugin Comment by Phil April 2023
  • Now I was able to enter your website. I can see that you do not have the newest version of Betheme installed. Please update your Betheme and check if the problem persists. If this will not help, please send us WordPress dashboard access privately th…
    in Page text shows in menu Comment by Phil April 2023
  • Hello, Please update PHP to at least version 7.4, and the problem will be gone. Best regards
    in Critical problem with an update Comment by Phil April 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in selected button Comment by Phil April 2023
  • Hello, You can get rid of that problem by following the steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffingroup.com/faq/menu-goes-under-header-does-not-fit/ Thanks
    in Logo and menu should be in one line Comment by Phil April 2023
  • Unfortunately, not yet. Best regards
    in Auto-update is on but the theme doesn't update Comment by Phil April 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Critical error when clicking edit page and blank theme option Comment by Phil April 2023
  • Hi, Please go to Products -> Attributes, edit the attribute you want to show on archive pages, and enable the option Show in loop?. https://forum.muffingroup.com/betheme/uploads/740/R6RSIK14Q54R.png https://forum.muffingroup.com/betheme/uploads/5…
    in Variation swatches in shop archive Comment by Phil April 2023
  • The new ones do not work either. https://forum.muffingroup.com/betheme/uploads/008/60FWZ48IZXNJ.png Did you check them before sending your message? Best regards
    in Need assistance with a few areas Comment by Phil April 2023
  • We have corrected it on your website. Please check it out. Thanks
    in anchor problem Comment by Phil April 2023
  • Your server does not meet the WP environment. https://forum.muffingroup.com/betheme/uploads/847/S8QPQH1TK7PQ.png https://forum.muffingroup.com/betheme/uploads/760/C0J5WTIXC6BG.png Please contact your server administrator, and ask to adjust server se…
    in Installation (Activation Error) Comment by Phil April 2023
  • Sorry, but the WP credentials you sent are not working. https://forum.muffingroup.com/betheme/uploads/697/IQICWWJIA4MU.png Please send them again, but ensure that they are correct. Remember to attach a link to this forum discussion. Thanks
    in Nothing from the back end show up in the front end Comment by Phil April 2023
  • I have disabled all plugins we do not support, and the admin bar appeared. https://forum.muffingroup.com/betheme/uploads/716/5AVHAGB4HJZ8.png Please disable your plugins one by one to find the culprit. Best regards
    in Betheme admin panel invisible Comment by Phil April 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Custom mobile header height with LayerSlider Comment by Phil April 2023
  • Hello, 1) You can directly set up different images for attributes in the product settings. https://forum.muffingroup.com/betheme/uploads/143/2TJ74VNRBUR4.png 2) Sorry, but I do not understand the second part of your message. Can you explain greater …
    in Product color palette switching function Comment by Phil April 2023
  • We need to access theme files, and without it, we will not be able to see and edit them. Best regards
    in some bags and need help) Comment by Phil April 2023
  • Please try to right click on the section, and click on edit button. https://forum.muffingroup.com/betheme/uploads/874/OLL8C3OPOPUY.png Also, please check if you can access it via navigator. https://forum.muffingroup.com/betheme/uploads/632/F2B1BPUHN…
    in Section amend or removal Comment by Phil April 2023
  • 1) So please go to Betheme -> Theme options -> Header & Subheader -> Header, and choose the Classic style. https://forum.muffingroup.com/betheme/uploads/768/9HSAZAXZFZZQ.png 2) I did not want to suggest hiding the subheader. It was just…
    in Theme Consultant 2: How to edit the start page? Comment by Phil April 2023
  • We have corrected it on your website. The fix for it will also be included in the upcoming update. Also, I suggest updating PHP for your website to version at least 7.4 because soon, lower ones will not be supported. https://forum.muffingroup.com/be…
    in Base theme stop to work with no modification Comment by Phil April 2023
  • I did not notice it on your screenshot, but you were trying to edit the header in theme options. This header is made with Header Builder, and you need to edit the template to adjust it. https://forum.muffingroup.com/betheme/uploads/101/C03PIS6KXB29.…
    in error theme - be doctor Comment by Phil April 2023
  • 1) Please go to Betheme -> Theme options -> Global -> General, and uncheck the transparent top bar option. https://forum.muffingroup.com/betheme/uploads/753/4EYWGKQTIAK1.png 2) Head to Betheme -> Theme options -> Header & Subheade…
    in Theme Consultant 2: How to edit the start page? Comment by Phil April 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Installation (Activation Error) Comment by Phil April 2023
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
    in How to modify the style of the main menu Comment by Phil April 2023
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Disable attribute as URL links Comment by Phil April 2023
  • Please open the mobile version of your header, choose sticky version, and try to change the menu there. https://forum.muffingroup.com/betheme/uploads/463/85PVFVY9PH59.png Thanks
    in Sticky header menu issue on mobile Comment by Phil April 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in anchor problem Comment by Phil April 2023
  • One of your plugins causes this. https://forum.muffingroup.com/betheme/uploads/869/JAACO7F92WW7.png I have deactivated them, and the menu appeared. To find the culprit disable your plugins one by one. Best regards
    in After Betheme Update no prices showing. Comment by Phil April 2023
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