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Phil

Phil

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Phil
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  • We attempted to continue checking, but the FTP connection stopped working. Did you remove the user in the meantime? Best regards
    in Broken CSS after last update Comment by Phil June 2
  • The only cache option in Betheme is placed in Betheme -> Theme options -> Performance, but by default it is disabled: https://forum.muffingroup.com/betheme/uploads/099/2XV6LCPWRN0O.png Please send us the WordPress dashboard and FTP access priv…
    in footer Comment by Phil May 31
  • Hi, See the following links: https://support.muffingroup.com/documentation/installation-updates/#theme-registration https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards
    in How to activate the licence + slider not loading Comment by Phil May 31
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in How to remove the words in this position of the header? Comment by Phil May 31
  • I did not do anything to your website in the meantime, anyway it seems to be resolved. Please let me know if there's anything else I can help with. Best regards
    in Video background not displaying in Chrome and Firefox Comment by Phil May 31
  • 1) Yes, that is right. 2) WP admin bar covers it. You can hide it in the user settings: https://forum.muffingroup.com/betheme/uploads/860/L7NMIOF29JJJ.png Best regards
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 31
  • Hi, I am pleased to see that our theme suits you. Hope you will use it for your future projects. Regarding your question, please go to Betheme -> Theme options -> Global -> Hooks, and see if you do not have this link placed there: https://f…
    in Link issue with BeTheme Comment by Phil May 31
  • The login credentials you sent do not work on the staging domain. Are you sure that they are correct? Best regards
    in Slider not loading Comment by Phil May 30
  • Sorry, but not yet. We are still working on this. Best regards
    in Broken CSS after last update Comment by Phil May 30
  • 1) The first section in the Navigator is the one from mobile view: https://forum.muffingroup.com/betheme/uploads/359/EI1CAW857A7J.png (I changed bg in the builder to highlight it) The second one is the one from the desktop: https://forum.muffingroup…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 30
  • Everything is there where I showed in my previous screenshots: https://forum.muffingroup.com/betheme/uploads/615/UPK52I3ERKMK.png I have added them for you: https://forum.muffingroup.com/betheme/uploads/990/PVNH2HKO8NSM.png https://forum.muffingroup…
    in Translating Cookie Notice in WPML Without Using .po Files Comment by Phil May 30
  • Thanks for sending the FTP access. I will let you know when I find the root cause. Best regards
    in fighting with conditional logic Comment by Phil May 30
  • Hi, Open your header template, edit the menu burger element, and adjust its width for mobile view: https://forum.muffingroup.com/betheme/uploads/712/Q6P8YH9UC5QB.png Best regards
    in How to Center Main Menu in Mobile View? Comment by Phil May 30
  • I checked that, and width modifications are reflected on the live website as well: https://forum.muffingroup.com/betheme/uploads/151/X38VTZZ2XFDN.png https://forum.muffingroup.com/betheme/uploads/040/YWJWTP4LCLLP.png https://forum.muffingroup.com/b…
    in beparty 5 issues Comment by Phil May 30
  • Hello, 1) Betheme generates image sizes needed for Blog, Portfolio, Shop, and Post Types added by Betheme. The first three I mentioned are generated based on the theme options settings, and Post Types are pre-defined, and you can find what sizes the…
    in image sizes Comment by Phil May 30
  • Did you remove the WP dashboard access you sent previously? I could not log in to check what might be wrong. Best regards
    in Video background not displaying in Chrome and Firefox Comment by Phil May 30
  • Hi, It is a Slider Revolution, and it can be hidden in the Page Options: https://forum.muffingroup.com/betheme/uploads/765/HHTJFUMF5O4I.png Best regards
    in How to remove the words in this position of the header? Comment by Phil May 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in footer Comment by Phil May 30
  • 1) Yes, you are right. Sections with a crossed smartphone icon are hidden on mobile: https://forum.muffingroup.com/betheme/uploads/640/YTIALXVF3WMB.png 2) You do not have this section on mobile view. However, you can use the Export/Import option for…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 30
  • Please do not share your login credentials here as others can see it. 1) Anyway, I have checked that, and the logo changes properly: https://forum.muffingroup.com/betheme/uploads/450/3VPS69XQBULB.png https://forum.muffingroup.com/betheme/uploads/856…
    in beparty 5 issues Comment by Phil May 30
  • Hi, 1) I changed the conditional logic to this: https://forum.muffingroup.com/betheme/uploads/811/4E44PF7CYHNX.png Please check if this is what you needed. 2) We must do a deeper investigation into that Query Loop in the sidebar, and we will need FT…
    in fighting with conditional logic Comment by Phil May 30
  • Thanks for the clarification. All information was passed on to the dev team, and we will implement improvements. Best regards
    in Accessibility Fixes for Web Template Compliance with EAA Directive Comment by Phil May 30
  • Thanks for the credentials. As soon as we resolve it, I will let you know. Best regards
    in WPML templates Comment by Phil May 30
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in links that do not open external window Comment by Phil May 30
  • Hi, I am happy to see that you handled it. If you have any other questions or problems, feel free to ask. Best regards
    in How Do I Edit Header & Footer Comment by Phil May 30
  • I am happy to see that you found it. Please let me know if I can help with anything else. Thanks
    in Language website work only for english Comment by Phil May 29
  • Sure thing! Please leave your suggestion as a comment on the following topic so we will not miss it among other forum discussions: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in only sticky post Comment by Phil May 29
  • Hi, You can find settings to adjust Blog layout in Betheme -> Theme options -> Blog & Portfolio -> Blog: https://forum.muffingroup.com/betheme/uploads/950/1NWLJFXD67MJ.png If you want to customize it fully, you can use templates for tha…
    in Blog posts are not displaying correctly. Comment by Phil May 29
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Slider not loading Comment by Phil May 29
  • Hi, I see that something went wrong with the number list. I will refer to your questions in the following form: 1) Viewport. You can enable pinch to zoom in Betheme -> Theme options -> Responsive -> General: https://forum.muffingroup.com/be…
    in Accessibility Fixes for Web Template Compliance with EAA Directive Comment by Phil May 29
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