Phil
Phil
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- Phil
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Sorry, but you did not attach your FTP credentials. Please send another message which will contain this information. Remember to attach a link to this discussion. Thanks
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Sorry, but you did not attach your FTP credentials but to your Database. Please send another message which will contain this information. Remember to attach a link to this discussion. Also, I can see that you have the Wordfance plugin. Please see th…
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Hello, Great to see that you handled it. Is there anything else I can help you with? Best regards
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Sorry, but you did not attach your FTP credentials. Please send another message which will contain this information. Remember to attach a link to this discussion. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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I have your login credentials, but you did not attach a link to your website there. Can you send it here, please? Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please go to Betheme -> Theme options -> Shop -> Single product, and disable the caption. https://forum.muffingroup.com/betheme/uploads/597/73NOCRK36ZH8.png Thanks
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Please go to Betheme -> Theme options -> Global -> Advanced, and activate templates there. https://forum.muffingroup.com/betheme/uploads/035/CB3PPKYOINJU.png Thanks
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If you look closely at the first screenshot, you will notice that the wrap that contains the icon box is a query loop, and in the featured image field, there is no image URL but dynamic data that takes an image from a blog category. Best regards
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Hello, The newest version of Betheme is fully compatible with WordPress 6.2, so you can update it. Best regards
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In the backend page options, an option is missing to set up the default sidebar. I have activated BeBuilder on your website, and the sidebar is assigned properly. https://forum.muffingroup.com/betheme/uploads/060/464Q9GRDLCPR.png I have passed this …
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1) There is no built-in feature for that. 2) It all depends on your needs. Check what plan offers the best solution for you. Best regards
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Sorry, I overlooked that. Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not…
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We have checked that and the root cause seems to come directly from WooCommerce. As it is not our plugin, please contact their support, and report this behavior. Thanks
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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Hi, Please go to Betheme -> Theme options -> Responsive -> General, and enable Pinch to zoom option. https://forum.muffingroup.com/betheme/uploads/645/WW7GSC63DDX8.png Thanks
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Hello, Are you using header from theme options or made with Header Builder? Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hey, Please check if your license key is not used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest…
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Please try for the test set up 600x600px, regenerate thumbnails, and check if the images changes anyhow. If this will not change images anyhow, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the ri…
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Hello, When you choose a new pre-built website, install it as a regular one, but skip the database step because it erases all data on your website as pages, posts, media, etc. After that, remove the content you do not need, like the pages that came …
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Now everything should be correct. Please check it out. Best regards
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There seems to be something wrong with the Force full-width option for mobile devices. We need to look closely at this. When I know anything new, I will let you know. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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You did not set up a sidebar position in the shop page options. https://forum.muffingroup.com/betheme/uploads/202/89KSV0YPFLUY.png Best regards
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It is because you display product on a regular page with a WPB element. The regular product page works correctly: https://punchuandme.com/product/breastfeeding-cover/ Best regards
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Hello, Sorry, but we do not provide help with child theme modifications. With that, you should contact your web developer. Also, if you need to place some code in your <head> tag, you can do it from Betheme -> Theme options -> SEO witho…