Comments

• Sorry, but the FTP access you sent does not work: https://forum.muffingroup.com/betheme/uploads/259/AC1CUCW7S3PJ.png Are you sure that it is correct? Best regards

  in Rank Math SEO Compatibility problem Comment by Phil May 27
• Thanks, it works properly now. After reviewing everything, I can confirm that the issue you are experiencing is not directly caused by the BeTheme itself, but rather by a server-side performance bottleneck. We have analyzed the WordPress admin loadi…

  in While I use the BeTheme with or without plugins active the backend loading time is unberable Comment by Phil May 27
• Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/ Best regards

  in How to make template "sticky" Comment by Phil May 27
• Hi, To prevent any confusion, please attach a screenshot showing exactly what you refer to. Thanks

  in Background image positioning Comment by Phil May 27
• Hi, There is a custom width set to this section: https://forum.muffingroup.com/betheme/uploads/190/7GGHLZVN80WP.png Please go to Advanced -> Dimensions, and check if you have not set it there: https://forum.muffingroup.com/betheme/uploads/668/PTC…

  in What am I doing wrong with the full width setting? Comment by Phil May 27
• Hi, If you mean the event list and event layout customization, there is no option, and they have pre-defined layouts. Best regards

  in the event calendar Comment by Phil May 27
• I do not handle the mailbox and have not received any message from the person in charge of it. But I checked that via credentials you sent in this topic, and found the root cause. Read more option enabled for the Icon Box was the culprit. I changed …

  in QueryLoop error Comment by Phil May 27
• Hi, In the Postfix field of the Counter element, you can add more characters to achieve what you need: https://forum.muffingroup.com/betheme/uploads/724/ZXO2MFPFOVON.png Best regards

  in Can counter include units? Comment by Phil May 27
• Hi, Did you send access to your website via the contact form? I have not received anything from you yet. Best regards

  in Mobile template header not showing Comment by Phil May 26
• There are many things wrong with your header. I did not want to touch what you created, so I created a copy of it to show you modifications I made and differences: -Firstly, this section has left margin set: https://forum.muffingroup.com/betheme/upl…

  in Icons alignment on the right position in smartphone view in different devices. Comment by Phil May 26
• Sorry, but we haven't received a message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required…

  in QueryLoop error Comment by Phil May 26
• 1) We purged the cache through the tool you have active on your website. 2) As I mentioned in my previous message, the caching tool most probably comes from your hosting, and you should contact them to know how to disable it until you finish working…

  in New Theme won't let me add new pre-built sections Comment by Phil May 26
• Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…

  in Add to cart button cant be translated in shop single product template Comment by Phil May 26
• Glad to see that you found it. Can I help with anything else? Best regards

  in where is the length of short description? Comment by Phil May 26
• As always, I am happy to help. Best regards

  in Change the data label Comment by Phil May 26
• Hi, Please do not share your license key here on the forum, as others can see it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed…

  in License Comment by Phil May 26
• Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…

  in Icons alignment on the right position in smartphone view in different devices. Comment by Phil May 26
• Hi, Please go to Betheme -> Theme options -> Shop -> General, and there you can disable this badge: https://forum.muffingroup.com/betheme/uploads/537/DRXCMQNATNHN.png Best regards

  in How can remove "NEW" label? Comment by Phil May 26
• We are still testing this. I will let you know when I have any more information about this. Best regards

  in Accessibility - Keyboard support - Border on mouse click Comment by Phil May 26
• 2) What you say is correct. However, we suggest being careful while setting the z-index, as setting a negative number might make an element unclickable in the builder, and you would have to use the navigator to access it. 3) Unfortunately, I cannot …

  in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 26
• Hi, Yes, there are dynamic data for these. Here are their names: {postmeta:mfn-post-client} {postmeta:mfn-post-task} {postmeta:mfn-post-link} Best regards

  in Portfolio description website URL data Comment by Phil May 26
• Hi, Edit the shop template, and there you will find this text at the top: https://forum.muffingroup.com/betheme/uploads/119/LE6AEFFNTE7J.png Best regards

  in Banner in Product Categories Comment by Phil May 26
• Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…

  in Error 403: Please check your code, server configuration or contact your hosting provider. Comment by Phil May 26
• Hi, The name you are looking for is icon-x-twitter. Best regards

  in what is the shortcode of X Comment by Phil May 26
• Hi, I am glad to see that you handled it. Is there anything else I can help you with? Best regards

  in Remove / Disable Related Posts Comment by Phil May 26
• Hi, I can see HTML errors in this page source, and it might be the root cause: https://forum.muffingroup.com/betheme/uploads/061/F2PCGHFPL62M.png Please check your elements and ensure all HTML tags are properly placed and closed. Best regards

  in Bebuilder preview isn't the same on the real page Comment by Phil May 26
• Hi, There are side margins and padding assigned to wraps in this section: https://forum.muffingroup.com/betheme/uploads/055/9Q5X0F59YLK8.png https://forum.muffingroup.com/betheme/uploads/173/DLKR93GAJ4NM.png Edit these wraps and remove them. https:/…

  in Make Hero Section Match Header and Content Width Comment by Phil May 26
• Hi, Please see the following link about how to adjust the shop sidebar: https://support.muffingroup.com/documentation/woocommerce/how-to-set-sidebar/ Best regards

  in shop/product Comment by Phil May 26
• Hi, Go to Betheme -> Theme options -> Global -> General, and change the Style to Simple: https://forum.muffingroup.com/betheme/uploads/923/A6ZIPJFGYA1K.png Best regards

  in Stripes Still Visible Behind Counter After Deletion Comment by Phil May 26
• Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks

  in Plugins not updatable Comment by Phil May 26
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