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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sticky Menu - Mobile Comment by Phil March 2023
  • Hi, I can see that you do not have the newest version of betheme installed. Please, update it, and check if the problem persists. If this will not help please send us WordPress dashboard access privately thru the contact form, which is on the right …
    in Unable to add fonts Comment by Phil March 2023
  • Hi, The video you can find at https://support.muffingroup.com/video-tutorials/ shows widgets from before when WordPress changed them, but the basis is still the same. You need to click on the widget you want to edit and modify it there. https://foru…
    in Changing content in widgets Comment by Phil March 2023
  • Hi, There is no option to add tabs. As you noticed (screenshot), the tabs are divided into separate elements. We have plans to add Tabs in future updates, but I cannot tell when they will be available. Also, I do not know what plugin you used for a…
    in Single Product Page - Tabs Element? Comment by Phil March 2023
  • Hi, Great to see that you handled it. If you want to learn more about the Header Builder, please, check the following link: https://muffingroup.com/betheme/header-builder/ Best regards
    in Header refuses to be Sticky Comment by Phil March 2023
  • Hi, Did you handle this? I have checked both links you have sent, and translated version looks to be appropriately translated. https://forum.muffingroup.com/betheme/uploads/345/OGWWKQSND6YB.png Best regards
    in WMPL changing product template? Comment by Phil March 2023
  • Hi, A custom CSS code can remove it. If you send a link to your website, I will help you with writing it. Best regards
    in Remove the date of publish reviews Comment by Phil March 2023
  • Hi, Do you have BeBuilder Blocks enabled? If yes, please, disable it in Betheme -> Theme options -> Global -> Advanced, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/912/PIDE1WNBBXEF.png If you do not see …
    in Simple Edit Page Options takes forever to load... Comment by Phil March 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/why-muffin-builder-content-does-not-save/ There you will find out how to handle this problem. Thanks
    in The bottom blocks went missing after I added new blocks on the top Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Single product page style not addapting to theme options Comment by Phil March 2023
  • Great to see that you found out how to resolve that. Is there anything else I can help you with? Best regards
    in Product page / product options add-on plugin does not display correctly Comment by Phil March 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Please, also attach screenshots showing what i…
    in Website breaks when I update Comment by Phil March 2023
  • Hi, You can use a popup shortcode and put the contact form shortcode inside of it. https://support.muffingroup.com/how-to/how-to-display-content-in-popup/ Best regards
    in Contact Form in Modal window Comment by Phil March 2023
  • Hi, Please, ensure that you have the newest version of Betheme installed. Moreover, please, check the following link: https://support.muffingroup.com/faq/error-404-in-templates/ Thanks
    in Templates 404 page error Comment by Phil March 2023
  • Hi, Your website on a new host has coming soon enabled. Please, disable it for a while, so I will be able to check that might be the reason. Thanks
    in Blockquote not displayed correctly after migration to new host Comment by Phil March 2023
  • In the product Attributes, you have selected all Values and not the only ones you need. You need to remove the ones you do not use. https://forum.muffingroup.com/betheme/uploads/907/83IO01D4ZGOT.png Best regards
    in variation swatches not working correctly Comment by Phil March 2023
  • Sorry, but you wrote beyond my working time so I could not answer you. 1) Basic WordPress and WooCommerce do not have the option to change that. You must modify the files to change that, or use some external plugin. 2) Do you have the newest version…
    in Atribute filters and product image Comment by Phil March 2023
  • Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check that. Notice! Please attach a link to this forum discussion. Sending inco…
    in CSS code for Style sheet Comment by Phil March 2023
  • Hello, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to …
    in Contact forms are not found Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Product page / product options add-on plugin does not display correctly Comment by Phil March 2023
  • Hi, The error message refers to one of your plugins. Please, enter your FTP, go to the plugins folder, and rename this plugin folder (this will deactivate it). After that, try to access your WP dashboard and see if the problem persists. Thanks
    in ERROR PHP after installed the BeTheme and activated Comment by Phil March 2023
  • You have a low max input vars value set on your server. Please, contact your hosting provider, and ask to increase it to at least 5000. Thanks
    in Not able to save single page import Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Editing widgets Comment by Phil March 2023
  • Checked again with another device, and it displays correctly. https://forum.muffingroup.com/betheme/uploads/932/2BRRDUR4SYO7.png Please, clear your browser cache, and check if the problem persists. If you have any caching plugins or caching tools en…
    in Video not showing on iPad Comment by Phil March 2023
  • Of course, our theme works with WooCommerce, but it has nothing in common with our theme. As I showed you in my previous message, the issue is present even with another theme, so it is related to WooCommerce itself. You should contact WooCommerce su…
    in Item is missing Comment by Phil March 2023
  • Hi, If you want to contact us privately, please use the contact form on the right side at http://themeforest.net/user/muffingroup#contact. Best regards
    in Private Support Comment by Phil March 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle this. Thanks
    in Applied styles only show in certain browsers Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Problem for footer personnalistion Comment by Phil March 2023
  • Hello, 1) Instead of the Filter by Attribute widget, please, try the Be Shop Attributes instead. https://forum.muffingroup.com/betheme/uploads/615/JYGBPD5GENVB.png 2) Image size for the product list can be changed in Appearance -> Customize ->…
    in Atribute filters and product image Comment by Phil March 2023
  • Hi, It is an element available in our builder called Before After. https://forum.muffingroup.com/betheme/uploads/247/1C35C2DQVQEC.png Best regards
    in Scale Function Comment by Phil March 2023
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