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Phil

Phil

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Phil
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  • Please, see point 2 from the following article: https://support.muffingroup.com/how-to/how-to-remove-empty-space-in-header/ There you will find out how to remove that space. Thanks
    in header on the other pages are missed Comment by Phil February 2023
  • https://forum.muffingroup.com/betheme/discussion/comment/229735#Comment_229735 1) As I mentioned in this message in point 5) the product page editor does not show a custom template, and what you see in the editor is a product style from the theme op…
    in some bags and need help) Comment by Phil February 2023
  • Hi, Slider Revolution has the option to edit sliders in different resolutions, and you need to adjust it. Please, check the following video about it: https://www.youtube.com/watch?v=hP4oV8SWgKY Thanks
    in screen window is reduced the writing slides up and is no longer positioned as it should. Comment by Phil February 2023
  • No problem. If you have any other questions or problems, feel free to ask. Best regards
    in Image in tab title Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Text Size In SVG Logo too small Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Favicon not displaying on ipad ios in safari tab Comment by Phil February 2023
  • Hi, I can see that you do not have the newest version of Betheme installed. Please update it, and the problem will be gone. Best regards
    in Live Search in Blog Comment by Phil February 2023
  • Hi, A side padding is added to the slides, reducing image width. https://forum.muffingroup.com/betheme/uploads/235/53AWAT9IZED4.png When you eliminate this padding, images will display correctly. Best regards
    in Image gallery is shown in different sizes on two pages Comment by Phil February 2023
  • You can download the newest package from ThemeForest and install it manually. Please, check the following link: https://support.muffingroup.com/documentation/installation-updates/ Thanks
    in store archive templates - empty (empty) place instead of the slider Comment by Phil February 2023
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Prebuild Site Not Installing Comment by Phil February 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Products not showing on main shop page Comment by Phil February 2023
  • Hi, Yes, it is the correct place to put the FB Pixel code. Did you double-check if the code is correct? If yes, please, try to put it in other fields in the SEO tab, for example, to Google Analytics, and check if it works correctly then. Best regar…
    in Facebook Pixel is not working Comment by Phil February 2023
  • Hi, Can you expand on your question, please? Your message does not say much. Thanks
    in Name of this section Comment by Phil February 2023
  • I was about to suggest WordPress reinstall. If the problem is present on another theme, it is most likely because of WP files, plugins, or server configuration. But good to see that reinstallation worked for you (if you finished testing). Best rega…
    in Problems with photos after changing the domain Comment by Phil February 2023
  • You mean the arrows at the top, not the sticky ones, right? These buttons take their styles from Betheme -> Theme options -> Global -> Buttons. Best regards
    in How to change NaV arrows Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Product image doesnt show correctly Comment by Phil February 2023
  • Hi, Great to see that you handled it. Is there anything else I can help you with? Best regards
    in i can't update theme Comment by Phil February 2023
  • Hi, Do you want to increase this logo more on mobile? https://forum.muffingroup.com/betheme/uploads/125/Z45MAK7BE07C.png I suggest using the Header Builder, where you can easily customize your header display. https://support.muffingroup.com/video-tu…
    in Responsive Mobile Logo Comment by Phil February 2023
  • Hi, To show the button below the product, you need to activate it in Betheme -> Theme options -> Shop -> Products list. https://forum.muffingroup.com/betheme/uploads/122/MWCL5L7K7WC6.png To hide the overlay icons on the image, you need to c…
    in Hwo to put "add to cart button" below product instead of over image in products lists Comment by Phil February 2023
  • Hi, Do you have the newest version of Betheme installed? If not, please, update it. If yes, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#…
    in Unable to install pre-built website Comment by Phil February 2023
  • Sorry, but I am still not sure what you are referring to. Can you explain it in more detail, please? It would be best if you also attach a screenshot pointing to this. Thanks
    in Conflict between Template and Woocomerce Page Comment by Phil February 2023
  • Update you proceeded erased changes we made in the files to solve that, and this fix will be included in the next one we release. We have corrected it on your website again, and as I mentioned, it will also be fixed in the upcoming update. Best reg…
    in Builder freezing Comment by Phil February 2023
  • Your content placed in the Info window causes this issue. <a style="display:block;text-decoration:none;color:black;" href="/clinica-1" > <img width="250" src="https://scontent.fcia7-1.fna.fbcdn.net/v/t31.1…
    in Google maps not showing "Loading the Google Maps JavaScript API without a callback is not supported" Comment by Phil February 2023
  • There is a JSON error in the widgets area. Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please, contact your hostin…
    in shop page Comment by Phil February 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/pclzip_err_bad_format-10-error/ There you will find out how to handle this problem. Best regards
    in Theme update failed Comment by Phil February 2023
  • Hi, Unfortunately, when the root cause is a child theme, we cannot help, and you should contact your web developer regarding this problem. On your documentation, you can read: Child theme support policy Using a child theme usually means that you wan…
    in BeBuilder: Comment by Phil February 2023
  • We did not test this plugin, so it would be best if you contact the plugin author regarding this, but before you can try without this parameter, and remove the whole "product_id='xx' ". Best regards
    in Using loop builder on Single Product Template Comment by Phil February 2023
  • Hello, Please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Side cart option - void cart problem Comment by Phil February 2023
  • Hi, Sticky arrows take their color from Betheme -> Theme options -> Colors -> Content, from the Theme color. https://forum.muffingroup.com/betheme/uploads/393/CZKNHNVGB4D5.png Best regards
    in How to change NaV arrows Comment by Phil February 2023
  • Sometimes WordPress update hangs and does not show available updates. If you have any plugins that have a version available, please update them. After that, the Betheme update should appear. You can also try to update via Appearance -> Themes. B…
    in store archive templates - empty (empty) place instead of the slider Comment by Phil February 2023
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