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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance…
    in Head slider didn't show on football2 theme Comment by Phil December 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance…
    in irrelevant padding bottom Comment by Phil December 2022
  • Do you have Elementor disabled now? I can see the content on your website made with Elementor, and the Side Slide works correctly. https://forum.muffingroup.com/betheme/uploads/831/XLSFVYZET6S6.png If it is disabled, can you enable it, please? Than…
    in Menu BeBuilder Comment by Phil December 2022
  • You have a low max input time and max input vars values on your server. https://forum.muffingroup.com/betheme/uploads/231/Y6B4OEP5LDC6.png Please, contact your hosting provider to increase these values: max input time to at least 180 max input vars …
    in I am creating wraps in bebuilder but they are not showing up on live-site when i update Comment by Phil December 2022
  • Hello, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in refund Comment by Phil December 2022
  • I assume that is related to iOS. Please, check your website with an Android phone. Best regards
    in a new Question Comment by Phil December 2022
  • Hello, Please, set up the Placeholder color in Betheme -> Theme options -> Colors -> Forms, and use the following CSS code: .wpcf7 input::placeholder, .wpcf7 textarea::placeholder{    opacity: 1; } https://forum.muffingroup.com/betheme/uplo…
    in Contact Form Comment by Phil December 2022
  • Hi, What you are referring to is the action button. Please go to Betheme -> Theme options -> header & subheader -> extras and change the action button. See here: https://forum.muffingroup.com/betheme/uploads/676/96QAE7VHIY49.png We som…
    in Button "Buy Now" Comment by Phil December 2022
  • Sorry, but in the message you sent, there is only a link to your website without login credentials to the WP dashboard. Please, send the complete message again, and remember to attach a link to this forum discussion. Best regards
    in Related Posts is showing Recent Posts instead Comment by Phil December 2022
  • That was the root cause. When cloned, UIDs of did not change, and styles did not assign correctly. We are considering adding an option to regenerate UIDs. For now if it will happen again for you, create revision of the template (or anything else mad…
    in Height Mega Menu Comment by Phil December 2022
  • Hello, Please, turn off all of the plugins (except Slider Revolution), refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Revolution slider does not display fullwidth Comment by Phil December 2022
  • Hello, There is one box hidden on a mobile display. https://forum.muffingroup.com/betheme/uploads/075/VYJ1A9Q3WLN4.png Please, check the following video tutorial about it: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuild…
    in Missing text on mobile Comment by Phil December 2022
  • When you fixed the upload, you also fixed the background images. https://forum.muffingroup.com/betheme/uploads/032/62P6E16JABP2.png https://forum.muffingroup.com/betheme/uploads/410/0AFPM3DUSOTH.png Best regards
    in Bebuilder background image can not change Comment by Phil December 2022
  • Hi, What you ask for requires file customization, which in reference to the Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer…
    in Adding php code in Footer Builder Comment by Phil December 2022
  • Sorry, but we do not handle website migration. It would be best if you contact your web developer. Best regards
    in Bebuilder background image can not change Comment by Phil December 2022
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in URGENT - Change of domain Comment by Phil December 2022
  • Now it should work correctly. Check that, please. Also, can you tell me how did you create these Mega Menus? Did you maybe use the clone option? Best regards
    in Height Mega Menu Comment by Phil December 2022
  • If you disabled the Google fonts in the Theme options, most likely, this scan refers to one of your plugins. Please, disable your plugins one by one, and check which one is the root of it. Best regards
    in Host FontAwesome locally Comment by Phil December 2022
  • Hello, This demo uses the Header Builder template. You need to use this tool to edit it. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Change the phone Number in PreBuild Business 6 Comment by Phil December 2022
  • It is more of a server-related issue. We have tested it with the Twenty Twenty-One theme, and the media upload is not working either. In that case, you should contact your server administrator, as it is not Betheme related problem. There could also …
    in Bebuilder background image can not change Comment by Phil December 2022
  • One of your plugins causes this problem. I have deactivated all plugins except the ones we support, and editing with BeBuilder worked. https://forum.muffingroup.com/betheme/uploads/657/RS2N6HJ6LBVP.png To find out which one causes it, disable your p…
    in WP+theme need over than 256M Comment by Phil December 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in updating from version 14 Comment by Phil December 2022
  • You did not attach FTP access as I asked, but I have put a temporary CSS code for a workaround on that page. I reproduced this issue on my environment, and we are investigating the root cause. Best regards
    in Side List Comment by Phil December 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in BeBuilder not loading Comment by Phil December 2022
  • Are you sure that you used icons from the free version? You can find a list here: https://fontawesome.com/search?o=r&m=free I have added a new page to your website, the "BeSupport test page," and added a couple of free icons that are w…
    in Add CSS Class to Image Comment by Phil December 2022
  • One lightbox came from our theme, and one from the Elementor. I have disabled ours in Betheme -> Theme options -> Addons & Plugins -> Addons. https://forum.muffingroup.com/betheme/uploads/457/OQQ8NVQUTFL5.png Best regards
    in Double lightbox with Elementor Comment by Phil December 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Critical Error Comment by Phil December 2022
  • Hello, 1) The update should work correctly, but I do not know what plugins you have if you did not modify your database and what version you currently have. Again, the update should work, but I recommend creating a backup of this website with the Du…
    in a new Question Comment by Phil December 2022
  • Most likely, there is something wrong with your server. We have activated the Twenty Twenty-Three theme for a test, and your pages show 404 pages. Please, contact your hosting provider and ask them to inspect your server configuration. Best regards
    in Unable to edit elements on BeBuilder Comment by Phil December 2022
  • We do not have such feature in our theme. You would have to hire a programmer for that. Best regards
    in Can I build custom apps inside the theme? Comment by Phil December 2022
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