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Phil

Phil

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Phil
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  • One of your plugins causes it. I have disabled plugins we do not support, and the problem is gone. Please, disable them one by one to see which is the root cause. Best regards
    in Issue in Faqs section Comment by Phil December 2022
  • You are using the Elementor tabs, which have their own styles. You need to use the Be Tabs. https://forum.muffingroup.com/betheme/uploads/141/QQ00V2T9XDMS.png Best regards
    in Underline Tab Comment by Phil December 2022
  • 1) I have passed it to the dev team, and we will implement that in future updates. 2) I do not know why PageSpeed sees an error there because the construction is correct. https://forum.muffingroup.com/betheme/uploads/938/6KY9D9XXOCAL.png 3) Regardin…
    in Theme optimization for better Google score / Accessibility Comment by Phil December 2022
  • If you do not have your license key displayed there, it means that the license is not used anywhere, and you should be able to register it in Betheme -> Dashboard. Does it now work for you when you register it there? What error messages do you ge…
    in Purchase code not working Comment by Phil December 2022
  • Hi, What you ask for requires file customization, which is not allowed in reference to the Item Support Policy. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer.…
    in Sidebar on custom content types Comment by Phil December 2022
  • Can I help you with anything else? Best regards
    in Categories not working Comment by Phil December 2022
  • Please, edit these Pricing Items, remove the class from Advanced -> Custom, and set the box shadow in the border tab. https://forum.muffingroup.com/betheme/uploads/919/4CGOD0ATRR7B.png https://forum.muffingroup.com/betheme/uploads/260/ALFUZKH61VO…
    in Pre-build websites differ from demos - solved Comment by Phil December 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Can't update page Comment by Phil December 2022
  • Hi, Can you tell me how did you migrate your website? Did you use some plugin for that? Best regards
    in vassilis_stavropoulos Comment by Phil December 2022
  • You are using a header made with the Header Builder. You need to add a search manually there. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Default search with mega menu Comment by Phil December 2022
  • Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Changes doesnt work Comment by Phil December 2022
  • Hi, Please, check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find a possible reason and solution for that problem. If this will not help, please, attach screens…
    in Changes in preview and bebuilder not being published. Comment by Phil December 2022
  • Hi, This logo is placed in a header template. You need to edit it with the Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Where to change logo in prebuilt theme? Comment by Phil December 2022
  • I have set it up for your header, and everything works correctly. Please, check that. https://forum.muffingroup.com/betheme/uploads/628/6JEOZ7Z2VZ3Q.png https://forum.muffingroup.com/betheme/uploads/359/FPBH3M00NWMG.png https://forum.muffingroup.com…
    in Help Setting Mobile Breakpoint Comment by Phil December 2022
  • Glad I could help. ? If you have any other questions feel free to ask. Best regards
    in text color Comment by Phil December 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inf…
    in Unable to install Demo Theme Comment by Phil December 2022
  • These buttons are translated automatically by WooCommerce, and we do not have an impact on them. If you would like to change them, you would have to modify the WooCommerc files, but we do not provide help with such customization. Best regards
    in Cart options for quick sales Comment by Phil December 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Footer Templates bug with 1/6 columns Comment by Phil December 2022
  • The excerpt length works only for the content from Gutenberg. The excerpt in the field on the right panel is not limited. Best regards
    in Missing auto excerpt Comment by Phil December 2022
  • Please, use the following CSS code: .timeline_items li h3 span{    font-size: 20px!important;    line-height: 25px!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Timeline - Size date + image Comment by Phil December 2022
  • Hi, Please, do not share your license key on the forum, as others can see it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed wit…
    in Purchase code not working Comment by Phil December 2022
  • Hi, Do you have the newest version of Betheme installed? If not, please, update it, and check if the problem persists. If yes, please, deregister and register your license key again in Betheme -> Dashboard, and recheck that. Thanks
    in An error occurred while processing, please check XHR in the JS console for more informations. Comment by Phil December 2022
  • Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in product list prices Comment by Phil December 2022
  • As a temporary workaround, please, use the following CSS code: .testimonials_slider .testimonials_slider_ul{  opacity: 1; } To check this problem, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the…
    in Testimonials Comment by Phil December 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Can we install the newest version of Be…
    in WP+theme need over than 256M Comment by Phil December 2022
  • Please, check the following article, and see if you do not have the problem mentioned there: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Best regards
    in Pre-build websites differ from demos - solved Comment by Phil December 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mega Menu do not display in the frontend Comment by Phil December 2022
  • The WP dashboard access you have sent is working, but the FTP is not. Did you ensure that the FTP credentials you sent are correct? Can you send them one more time? But before doing that, please, test if they are correct. Best regards
    in Local Fonts Error Comment by Phil December 2022
  • Your server breaks the connection to our API. 2022/12/05 23:06:35 [error] 1492#0: *2993 readv() failed (104: Connection reset by peer) while reading upstream, client: 83.31.22.114, server: mimo.mo.cn, request: "GET /wp-admin/admin-ajax.php?acti…
    in An error occurred while processing, please check XHR in the JS console for more informations. Comment by Phil December 2022
  • It is corrected on your website. Please, check that. Thanks
    in Can't edit header template Comment by Phil December 2022
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