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Phil

Phil

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Phil
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  • Hello, 1) Can you explain what you refer to in more detail, please? Do you mean the Preview? 2) If you would like to put such a button on the side cart, you would have to modify the theme files, with which we do not provide support. With that, you s…
    in Cart options for quick sales Comment by Phil November 2022
  • Hi, Please, go to Betheme -> Theme options -> Menu & Action Bar -> Menu, check the option Submenu | Fold last 2 to the left, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/862/OQO82DE6QU3Y.png Thanks
    in SubMenu align right at the edge of the screen Comment by Phil November 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/224880#Comment_224880 There is a bug that does not allow to import of pages from another demo if the pages have the same IDs. We will release an update fixing it, which should be out today. ht…
    in Website does not matter Comment by Phil November 2022
  • 1) Please, try this instead: in the section options set the stretch option for the wraps https://forum.muffingroup.com/betheme/uploads/273/6ZFDC6Y2MFXP.png open the wrap options, and set this image as a wrap background https://forum.muffingroup.com/…
    in Can I add a single image to the top of the home page instead of a slider Comment by Phil November 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Local Fonts Error Comment by Phil November 2022
  • Hi, If you want to contact us privately please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Thanks
    in Footer Comment by Phil November 2022
  • You are using the Header Builder on that website, and the Theme Options do not have an effect on it. You need to set the breakpoints in the Header template. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Help Setting Mobile Breakpoint Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in edit page Comment by Phil November 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Limited elements / items? Comment by Phil November 2022
  • This is a featured image. Please, edit the post, and in the settings, you can change it. https://forum.muffingroup.com/betheme/uploads/357/JMVGGT2425QD.png https://forum.muffingroup.com/betheme/uploads/684/RFF4WEK08BQX.png Best regards
    in Blog Issues Comment by Phil November 2022
  • Hi, You can set it up in the Page Options, by selecting the Subheader image for each page. https://forum.muffingroup.com/betheme/uploads/457/H6OKP0NI9QND.png Best regards
    in Header image Comment by Phil November 2022
  • Please, go to Betheme -> Theme options -> Accessibility, and Disable the Keyboard support. Then it will disappear. https://forum.muffingroup.com/betheme/uploads/328/00OVK80JTDMH.png Best regards
    in Links Borders Comment by Phil November 2022
  • Please go to WooCommerce -> Settings -> Products -> Inventory, and check the option Hide out of stock items from the catalog. https://forum.muffingroup.com/betheme/uploads/659/CMD4DDH1AODN.png Best regards
    in problems displaying related products Comment by Phil November 2022
  • Hi, We have not tested this plugin with our theme, so we do not support it. It might work, but I cannot guarantee it, and if some functionalities will not work we will not be able to help. Best regards
    in Compatibilty Real State Comment by Phil November 2022
  • At 16:27 you can see how to assign the Footer to your website. There will appear a popup with conditions, where you can choose where the Footer should be displayed. Best regards
    in Widget in the footer too narrow Comment by Phil November 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Issue in Faqs section Comment by Phil November 2022
  • Hi, If you deregister the license key from the previous domain and delete your website from there, you can use it on a new one. If you exported everything, then you will not lose any data. Best regards
    in Deregistering Theme Comment by Phil November 2022
  • The font is overwritten by your custom CSS code. https://forum.muffingroup.com/betheme/uploads/779/OTVE7HJTPTKW.png https://forum.muffingroup.com/betheme/uploads/675/P06HCSN93ZN1.png You can find this CSS in Betheme -> Theme options -> Custom …
    in Fonts not Displayed Comment by Phil November 2022
  • Hi, 1) I was able to reproduce this issue on my environment and passed this to the dev team. We will take a closer look at it. 2) Can you attach a screenshot of what you refer to, please? I could not found "site vitrine" on your website. 3…
    in Problem with menu Comment by Phil November 2022
  • HI, It is in the same localization (Settings -> Permalinks). https://forum.muffingroup.com/betheme/uploads/964/CPFDH98CLUC1.png Best regards
    in Personnalize the style of the sticky header Comment by Phil November 2022
  • I still could not replicate it. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! …
    in Header drops when i scroll down Comment by Phil November 2022
  • Sorry, but the website you have sent is not using Betheme. Are you sure that you attach the correct link? Best regards
    in Help Setting Mobile Breakpoint Comment by Phil November 2022
  • I just imported the Pizza 5 demo, and everything went flawlessly. Please, check your website. Best regards
    in Website does not matter Comment by Phil November 2022
  • Do you have any caching plugins or caching tools on your server enabled? If yes, please, disable them, and check if the styles still differ. Thanks
    in I'm having issues with the theme on the inner pages. Comment by Phil November 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in feature list suddenly missing on several pages Comment by Phil November 2022
  • It is related to the Memcached option, and it seems that your server does not support it. We have activated Twenty Twenty Three theme, and it loads faster because it is much lighter than Betheme, but it still loads faster when Memcached is disabled.…
    in Technical problems to be solved Comment by Phil November 2022
  • Hi, Can you tell me what font should be displayed there? Is it used anywhere else on your website? Best regards
    in Button does not showing custom font Comment by Phil November 2022
  • You have a low max input vars value set on your server. https://forum.muffingroup.com/betheme/uploads/921/2HTI5QJ8GQT9.png Please, contact your hosting provider to increase it to at least 5000. Thanks
    in Elements are disappearing after import Section Comment by Phil November 2022
  • Hi, I suggest using the Footer Builder: https://support.muffingroup.com/video-tutorials/footer-builder/ With it, you can customize your Footer however you want. Best regards
    in Widget in the footer too narrow Comment by Phil November 2022
  • Ok, I found it. I have passed it to the dev team, and we will take a closer look at it. As soon as we find the root cause I will let you know. Best regards
    in Issue with Blog Live Filtering after update Comment by Phil November 2022
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