Phil
Phil
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Did you modify anything in the meantime? I opened your website, and when I visited the portfolio page, it loads correctly. Best regards
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The credentials you have sent are not working either. https://forum.muffingroup.com/betheme/uploads/266/MV5OKJI25WA8.png Also, you did not send your FTP access. Please, send a message with all information, and test if the credentials are working bef…
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Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please, keep minifying plugins off because I need to take a look…
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Did you register the license key on your local host? If not, please do that because the installation will not work without it. If yes, deregister it, and register again. If, even after that, the plugin will not install, open the browser console with…
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Sorry, but we do not provide help with file customization. If you need to edit it, you will have to contact your web developer. Are you using any SEO plugin or do you use the SEO option built into our theme? Best regards
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Hi, When we introduced the Mega Menu builder, the activate mega menu options (checkbox) changed into the dropdown menu. If you want to build your Mega Menu in the old way, choose the Automatic Mega Menu option. Notice that if you choose the Mega Men…
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It will not remove your customizations because it is stored in the database. Remember that you can always create a backup of your website, for what I suggest using the Duplicator plugin. Best regards
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Please, use also the following CSS code: .portfolio_group .portfolio-item .list_style_header .links_wrapper { flex-shrink: 0; } After the update remove it because we will add this fix, so this CSS will not be necessary. Best regards
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Hi, You can use the Header Builder: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ or the following CSS code: .page-id-104 #Top_bar{ background: #000!important; } Thanks
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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With that question, you should rather contact the author of this snippet. Best regards
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I cannot replicate it, so I cannot define what might be the root cause. I would have to take a look at your website. Best regards PS. We do not provide support through Teamviewer
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Hi, Please, download a fresh copy of Betheme from ThemeForest, install it, and try to register it then. https://support.muffingroup.com/documentation/installation-updates/ If after that you will still not be able to register your license key, please…
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Hi, Do you have the newest version of Betheme installed? If not, please, update it. Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the p…
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
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Hi, Did you refresh your page as the message says? Does it happen every time when you want to edit something? Best regards
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I do not have access to Moto G6 Play, but I have checked that on iPhone 12, and Moto G7 Play, and on both of these devices, it works correctly. https://forum.muffingroup.com/betheme/uploads/678/8S91XKO8XDR7.png Please, clear your device browser cach…
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In the WP installation folders, please, go to /wp-contents/plugins folder, and check if you do not have a Slider Revolution folder existing there. If you have it there, remove this folder, and try to install this plugin again. If you do not see it t…
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Sorry, but the login credentials you posted here are not working. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check …
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Hi, Please, go to Betheme -> Theme options -> Shop -> Product list, and ensure that you have the option Images set to Default. https://forum.muffingroup.com/betheme/uploads/274/Z7VMIMVOKA2O.png Thanks
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We have also added these two hooks to your website, please, check that. We have added it to your child theme, so it will be not lost after the update. When you confirm that it works as it should we will also add this to our theme in the next update.…
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If you would like to change the order, you would have to use the following CSS code: #Filters .filters_wrapper ul{ display: flex!important; flex-flow: wrap; justify-content: center; } #Filters .filters_wrapper ul .project-operations{ or…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Are you using any SEO plugin or do you use the SEO option built into our theme? Best regards
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We have almost 700 pre-built websites where this plugin needs to be updated manually, and it takes some time. Sorry, for the obstacles but we are working on that. Please, try to import this page again. If you encounter any demos more that cannot be …
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Hi, Do you have the newest version of Betheme? If not, please update it, and check if the problem persists. Best regards
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Hi, If you are using the caching option from the Theme options, there you will find a button to refresh it. https://forum.muffingroup.com/betheme/uploads/190/CPOY5T119B6Y.png If you are using a caching plugin, you must search in the plugin options. …
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Hello, If you want to have the whole menu item clickable, please, head to the following topic: https://forum.muffingroup.com/betheme/discussion/39360/optimising-dropdowns-mobile#latest There you will find instructions on how to achieve that. Thanks
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You can just remove the 520 padding from the deprecated options, and put a smaller value in the Advanced tab. Best regards
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Hi, You need to add a different ID for mobile because every ID should be unique. When you do that, you will have to create a menu, especially for mobile view with this mobile ID, and assign it in Betheme -> Theme options -> Responsive -> He…