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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Demo site doesn't work, breaks the site Comment by Phil November 2022
  • Your section was not set to Full Width, so it was limited to the website width from the Theme Options. After switching it to Full Width, there is no space next to the logo. https://forum.muffingroup.com/betheme/uploads/995/6QLQM40X3GM1.png Best rega…
    in Header Builder Burger Icon Comment by Phil November 2022
  • Hi, That is great you solved your problem, and thanks for sharing the solution. Please let me know if you have any other questions or problems. Thanks
    in Domain Change with Muffin Migrate Tool 3.2 doesnt work Comment by Phil November 2022
  • Hi, You need to use the Builder -> SEO option in the builder. Please, check the following link: https://support.muffingroup.com/faq/builder-seo/ Thanks
    in Yoast SEO doesn't find any texts I have in any pages. Comment by Phil November 2022
  • You have a custom CSS code that causes it. https://forum.muffingroup.com/betheme/uploads/573/I0NFOMH0KGAW.png Please, go to Betheme -> Theme options -> Custom CSS & JS -> CSS, and remove this line. Thanks
    in Full Width Isn't Working Comment by Phil November 2022
  • 1) I can see your section like this: https://forum.muffingroup.com/betheme/uploads/797/4IL6FSEY90NU.png Do you still need help with correcting that? 2) Please, open the options of the wrap that contains this column, and in Advanced -> Positioning…
    in I cannot see my changes in WP Comment by Phil November 2022
  • Hello, Can you tell me what page you are trying to import, please? Also, please, tell me the steps you do to use the single page import. Thanks
    in Single Page Import Not working Comment by Phil November 2022
  • Hello, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/setup-wizard/ There you will find out how to achieve that. Thanks
    in Pre-designed template Comment by Phil November 2022
  • Hi, You can remove the slider from the Page Options, use the Slider Plugin element in the builder to put it in the section, and hide this element with the responsive options on mobile. Or you can use the following CSS code: @media only screen and (m…
    in rev slider Comment by Phil November 2022
  • I have placed a custom CSS code in your theme options that change it. Please, check if it is what you wanted to achieve. Best regards
    in Shorten titles of related products Comment by Phil November 2022
  • Your website shows this to me. https://forum.muffingroup.com/betheme/uploads/003/5PIS4X7AEPHX.png https://forum.muffingroup.com/betheme/uploads/613/Q56RMRCRSRDX.png Does it happen only in the Preview mode? Best regards
    in BeBuilder is not updating and not showing background images Comment by Phil November 2022
  • What you can try to do to have Wordfence active is to open the browser console while editing the page with BeBuilder, and when the error 403 appears, add it to the white list. https://forum.muffingroup.com/betheme/uploads/737/B0HBXWJH7IXA.png Best r…
    in BeBuilder (26.6.2) - Unable to Update page: 403 Comment by Phil November 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Shorten titles of related products Comment by Phil November 2022
  • Hello, We established that the Visual Editor element would not be included in the Table of Contents. If you want to add it, you would have to edit theme files (I suggest using a child theme for that), but we do not provide help with such modificatio…
    in Table of contents and visual editor Comment by Phil November 2022
  • Hello, We had to do an update of the plugin responsible for single-page import on that demo. Now it is updated, and this option should work correctly. Please, try again. Thanks
    in Import Single Page doesn't work Comment by Phil November 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in BeBuilder (26.6.2) - Unable to Update page: 403 Comment by Phil November 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Problem with variations Comment by Phil November 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/224104#Comment_224104 This builder is not ours, so I do not know when they plan to fix it. With that question, you should contact the plugin author. Best regards
    in WPBakery Builder Comment by Phil November 2022
  • There is no such element in the builder, but you can create an empty menu with a language switcher, and use the Menu element. Best regards
    in Use icons in the menus Comment by Phil November 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help please send us WordPress dashboard access privately thru t…
    in Header Builder lags and doesn't update Comment by Phil November 2022
  • 1) The screenshot you sent comes from our builder's Live version. So every time you click on preview, it generates a new page? What browser do you use? 2) Almost every element in our builder has its pre-defined margin. You can remove it by opening …
    in Margins and spacing question Comment by Phil November 2022
  • Please, head to the following link, and check if you have your SSL certificate set correctly on your website. https://www.greengeeks.com/tutorials/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Moreover, please, check the following link: h…
    in I can't install the template plugins Comment by Phil November 2022
  • Hello, Please, go to Betheme -> Theme options -> Shop -> General, and check if you have Sidebar set to All. https://forum.muffingroup.com/betheme/uploads/355/PTJ43KT2RH0Q.png Thanks
    in Woocommerce sidebar shows everywhere but not on single product page Comment by Phil November 2022
  • Did you download a fresh package from Envato with the newest version? Did you watch and follow the steps from the video tutorial I sent you? Best regards
    in Theme update failed and made my website backoffice crush Comment by Phil November 2022
  • Hi, Please, go to Betheme -> Theme options -> Global -> Advanced, and at the bottom of the options, you will find the setting to enable it. https://forum.muffingroup.com/betheme/uploads/620/0PAV4JPIJ4BQ.png When you do it, go to Appearance …
    in Betheme automatic updates Comment by Phil November 2022
  • Hello, Does it happen on a published page as well? Previews do not work if you are not logged in, so I could not check that. If it only happens in the preview please send us WordPress dashboard access privately thru the contact form, which is on the…
    in Full Width Isn't Working Comment by Phil November 2022
  • Hello, Please, check the following article on how to handle it: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Best regards
    in Lost styling after taking site live, no background colors Comment by Phil November 2022
  • For the regular attributes, you can use the Filter by Attribute widget where you can set the display style to Dropdown. https://forum.muffingroup.com/betheme/uploads/035/H4I4U3CZHSFP.png Best regards
    in Active Filters doesn't work Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in BeBuilder is not updating and not showing background images Comment by Phil November 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Header Builder Burger Icon Comment by Phil November 2022
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